Zdravo, svakako nije lepo ako kazino blokira vaš nalog i samo vam kaže opšti razlog. Ali razumem u takvim slučajevima jer su to osetljive informacije i kazina imaju proces.
Što se tiče vašeg problema. Da li postoji neko ko ima nalog u ovom kazinu i koristi istu IP adresu kao i vi? Što se tiče zloupotrebe bonusa, koji bonus ste koristili u kazinu?
U svakom slučaju, vidim da ste podneli žalbu , što je dobar korak ako smatrate da nije bilo lošeg ponašanja sa vaše strane. Naš tim će pokušati da pomogne i istraži slučaj.
Što se tiče činjenice da ne bi trebalo da imamo ovaj kazino na sajtu, to je upravo takva situacija za koju ga imamo, kako bi igrači mogli da vide šta su sve naišli i da podele svoja iskustva jedni sa drugima.
Nadam se da ćemo uspeti da rešimo ovaj problem i da će naš tim doći do relevantnih odgovora. Držati palčeve. 🤞
Hi, it's certainly not nice if the casino blocks your account and just tells you the general reason. But I understand in such cases because it is sensitive information and casinos have a process.
As for your problem. Is there anyone who has an account in this casino and uses the same IP address as you ? As for the bonus abuse, what bonus did you use in the casino ?
Anyway, I see that you have filed a complaint, which is a good step if you feel that there was no misconduct on your part. Our team will try to help and investigate the case.
Regarding the fact that we shouldn't have this casino on the site, this is exactly the kind of situation we have it for, so that players can see what they've encountered and share their experiences with each other.
I hope that we will be able to solve this problem and our team will get to the relevant answers. Fingers crossed. 🤞
Automatski prevedeno: