pre 1 godinu
Zdravo, Romi! Hvala na poruci i savetu! Uložiću žalbu na Greatvin prema vašoj preporuci. Međutim, pokušaću još jedan način. Takođe ću poslati poslednji e-mail Greatvin-ovoj korisničkoj službi. Vratiću se!
Automatski prevedeno:
GreatWin Casino - opšta diskusija (strana 8)
pre 1 godinu
No worries at all, will wait for the update. Hopefully there will be no need to file a complaint.🤞
pre 1 godinu
Hej! Nisam uspeo da dobijem svoj novac iako sam isprobao nekoliko različitih metoda podizanja. Ni ja nisam dobio više mejlova od Greatvin-a. Odigrao sam ostatak novca sa svog naloga za igru i poslao im zahtev da zatvore moj nalog za igru, ali ni to nije urađeno. Zatim sam sam zatvorio ostale moguće načine plaćanja. Neću da se žalim na taj kazino. Samo ću zaboraviti na to. Ipak, hvala kazino guruima na savetima i ljubaznosti! 🙂
Izmenjeno
Automatski prevedeno:
pre 1 godinu
Usually most of the casinos will close your account only if you ask for it due to a gambling problems, as per my knowing. It'll be probably the best, as you said, to forget about this casino and move forward.
We are always glad to help, so if you'll ever need us in the future, we will be here.😉
pre 1 godinu
I am deposit in great win casino as per 8.8 rating and deposit and withdrawal methods. UPI deposit available but UPI withdrawal and bank transfer not available. And also astro pay networking their multiple astropay accounts. Netteller and not working in indian deposit. Still my withdrawal is pending due to their worst withdrawal system. I am only deposit via casino guru review
pre 1 godinu
pre 1 godinu
Kindly enable astropay payments for me
pre 1 godinu
Hi, you will have to solve this problem with the casino or Astropay. They wrote in your email that if you have a problem you should write to them and they will try to help you. If the issue is with the casino and not with the payment method, then on the other hand, try to write to the casino support and they should be able to help you.
However, this is the only alternative you can use to withdraw money ?
pre 1 godinu
I contacted almost 20 times in the casino chat.but no satisfactory answer. Every time they skip to answer my question. After some time my shift is over then another executive start chat with beginning. Worst casino
OdgovoriCitiraj1
pre 1 godinu
Hm, it's certainly not pleasant if you need to solve a problem and the casino ignores you and doesn't answer your questions or just shifts you to someone else.
So it's good that you filed a complaint and we'll see where it goes and hopefully it can be resolved. If you have anything new to add let me know.
pre 1 godinu
To day I deposit via netteller and after wagering I am also withdrawal to my netteller account. When reach the amount I don't know. In case any problem I will reach to you.
pre 1 godinu
Of course. So I see you tried another payment method, so I hope it paid off and you will be able to withdraw the money. However, I think you will need to verify this method as well, so it may take some time.
Anyway, I'll definitely be here if you have any lingering problems.
pre 1 godinu
Hi, can anyone help me with this issue or have experienced the same issue - I have been unable to withdraw my funds from Greatwin for some weeks now. At the start customer service said I havent been wagering my deposits. Every time they said to wager an amount I did and then the same issue where I get an error message with withdrawals. My last deposit was over 2 weeks ago and customer service says it hasnt been wagered. For context, I deposited 100 euro and have placed 500 euro plus worth of bets since. I dont understand where customer service are getting there figures from as they said 32 out of 100 has been wagered). At this point I feel they just want me to lose all my winnings. Any help on this would be greatly appreciated.
pre 1 godinu
Hello, according to what you describe, it is a problem of deposit wagering, do I understand correctly ? According to what I found it should be 1x deposit correct or you have other information ? You say that you have done it and then when you withdraw it gives you an error message and what is it ? That you still have to wager some money ?
However, if you have been trying to withdraw your funds for a few weeks, then I would recommend you to open a complaint and our team will try to help you.
If you are interested you can do so here on this link.
So what would you be interested in ?
pre 6 meseci
Zdravo! Od početka godine sam uspeo da uplatim oko 5.000 evra u malim iznosima na GreatWin, iako moje kreditne kartice ne dozvoljavaju plaćanja sa kodovima za kockanje. Preko 1.000 evra od toga samo u januaru. „Estolio Ltd." se uvek prikazuje kao trgovac. Ovo mi je omogućilo da zaobiđem zabrane jer sam, ili sam bio, zavisnik od kockanja. Ovo nije ponašanje prijateljsko prema igračima. Šta da radim?! Smatram to skandaloznim!
Automatski prevedeno:
pre 6 meseci
Unfortunately, we have seen this happening many times, and we are unable to do much about it.
Have you tried to self-exclude yourself from playing? That should be a really good idea for sure.
Is there anything we could help with, perhaps?
pre 6 meseci
Zdravo Romi,
Hvala vam na povratnim informacijama. Pitate da li možete da pomognete na bilo koji način – da, možete:
Ozbiljno shvatite žalbe: U mom slučaju, postoji jasno kršenje propisa o zaštiti igrača. Blokirao sam svoje kreditne kartice u svrhu kockanja (MCC 7995), a GreatWin je namerno zaobišao ovu blokadu preko posrednika poput „Estolio Ltd." Ovo je ozbiljno kršenje vašeg Kodeksa o fer kockanju, koji eksplicitno zahteva da se poštuju samoisključenja.
Bodovanje i transparentnost: Casino Guru dodeljuje „kazino ocenu" koja ima snažan uticaj na percepciju igrača. Kada se slučajevi poput mog odbace sa „ne možemo ništa da uradimo", sistem bodovanja gubi kredibilitet. Očekujem da se takve prakse uzmu u obzir prilikom ocenjivanja — jer kazino koji aktivno potkopava zaštitu igrača ne može se klasifikovati kao „fer".
Sprovođavanje kodeksa: Vaš sopstveni kodeks je vredna osnova, ali se mora i dosledno primenjivati. U suprotnom, ostaje samo teorija. Javnim otkrivanjem da kazino krši principe, ne samo da jačate zaštitu igrača već i svoju poziciju kao pouzdane platforme.
Ukratko, možete mi pomoći tako što ćete ponovo proceniti moju žalbu u svetlu vašeg Kodeksa ponašanja i takođe istaknuti ove prakse u rangiranju vašeg kazina. Ovo bi pokazalo da Casino Guru zaista ozbiljno shvata žalbe i da ne koristi Kodeks ponašanja samo kao simbol.
Želeo bih još jednom da naglasim : Da se GreatWin pridržavao svojih principa zaštite igrača, ne bih mogao uopšte da igram – i ne bih se vratio u igru.
Kazino je tehnički poništio moju aktivnu zabranu, čineći tako neefikasnom zaštitnu meru koja je bila izričito namenjena sprečavanju moje zavisnosti.
Kako se takvo ponašanje može uskladiti sa vašim Kodeksom o fer kockanju, koji jasno zahteva da se poštuju samoisključenja i da igrači budu zaštićeni od štete?
Automatski prevedeno:
pre 6 meseci
Hello.
Please know that we do take all the complaints very seriously and always try to keep the fairness in its place whenever possible, of course.
Online casinos many times use third parties to process payments, and I do not see any kind of violation there, actually, even though I understand your point here. You have blocked your cards so you are unable to gamble, but unfortunately no casino is able to know that you have a gambling issue this way.
May I ask if you are blocked in any other way from online casinos? Have you asked for a self-exclusion from this particular casino?
If it is so, and they still let you deposit, that would be a real violation, which we always take very seriously.
Please know that we keep a list of help centers here, and if you are unable to control yourself, it could be really good to contact someone so you can live a healthy life without issues. Please think about contacting one.
Also, if you need some help to get everything under control, please know that as part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here (https://casino.guru/global-self-exclusion-initiative) and about BetBlocker here (https://betblocker.org/).
BetBlocker, which supports seven languages, is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,230 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods.
Additionally, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the Casino.Guru website as well.
pre 1 meseca
So dozens of terrible reviews and pages of complaints. Yet this casino is rated at 9.4 with extreme high rating?
So you dont take player experiences and feedback into account and just how much commission they give you?
Ridiculous.
pre 1 meseca
Could you kindly stop posting the same question in random threads when you are always skipping the response? Check this out, please 👈You have been acting this way for quite some time. You also said you're leaving. To be honest with you, this is indeed ridiculous.
From now on, posts like these will be deleted because they do not constitute a dialogue, and the responses are not acknowledged.
Dodajte post
