Hot.Bet Casino - opšta diskusija (strana 2)

i have been waiting for 8 days for my withdrawl to be released... did anyone get paid by them?

Sadly, I'd call that a very bad pick. 🙁

As I wrote earlier, I hope the complaint will be heard by the casino.

they are terrible

We must wait 6 more days now. Then we shall see.🤞🤞🤞

Anyone who has gotten out their money from Withdrawal balance?

My documents got verified but the withdrawal has been pending for almost 2-3 days.

Anyone??

Hi, you still haven't got your money ? Did the casino tell you why your withdrawal is still pending ? We give casinos 14 days to resolve withdrawals. 

However, according to what I have seen, this casino was probably not the best choice, because it has a pretty low safety index. 

Nevertheless, I also noticed that you have filed a complaint and our team will try to help you with your situation. 

I will wait for your reply. 

Ive waited almost 8 days, KYC is confirmed and approved. They are blaming on holiday season thats why it is slow for department to process it. And they dont care…Please help me. Ive evidence

I understand the situation you are in and that it is unpleasant. However, as you mentioned, before the holidays sometimes the casinos are understaffed and if they have too many withdrawals it will probably take some time. I don't want to scare you, but obviously you'll have to be patient.

Besides, our team will be here and will also try to help. I just want to hope that you get your money as soon as possible. 

I understand that. But because of the reviews I dont trust them. Also waited 9 days…

I don't blame you because you evaluate according to your experience and surely when a player reads about the experience of others and most of them have the same problem it doesn't add to his credibility. 

But I will be optimistic and hope that you will get the money. 

Did they pay u?

Did they pay anyone ? They cancelled my withdraw 2 times and they blame payment provider

Hi, I see you have problems and it's been quite a long time since someone wrote to us about this casino. 

So the casino writes you that it has an issue with the payment provider, yes ? They didn't tell you anything else about the situation ? How long have you been trying to withdraw money ? 

I also noticed that you have already opened a complaint about this case and our team will try to assist and help you. 

I hope you will be successful and get the money, although I would say that this casino was not a good choice because its safety index is very low. 

If anything changes, be sure to let me know.

I'll keep my fingers crossed for you. 🤞

I understand and did they reject the withdrawal where you selected using crypto or not yet ? We give casinos 14 days to sort everything out and send the player the money. You are already past the halfway point so if nothing changes we will contact the casino soon. I'd be happy if the money arrived by then so you don't have to worry.

If anything changes be sure to give me an update.

I got the money back and I’m happy with the support I get.

Excellent, although only after a month you wrote but still better than never. Are you still playing here according to what you describe ? 🙂

Worst casino I have ever experienced. Everything is a disaster, from customer service to deposits. Customer service does NOT respond to your emails or questions. However, it doesn't seem to want to solve anything here when casinoguru helps either. But it has 2 days before the time runs out. Until then, everything is under criticism. Don't play here!!

Everything is bad until proven otherwise and right now it's 0/5. But if it answers the complaint, I will change this update, otherwise it will remain.

AVOID THIS CASINO

I see that the experience has not been the best. I hope that the casino will write back when it has already been able to do so twice and clarify the whole situation. 

I have also read what the case is about and that the casino did not behave as it should have, which is quite sad. On the other hand, when I see their Safety Index, I am not surprised and probably would not play in such a casino anymore.

I hope that somehow it can be solved.

Yes it has responded twice, so it has definitely seen it. But there are 20 hours left on the case. It could save their reputation. We'll see if it wants to save its reputation or not!

Well the timer has already been moved once so if it expires and the casino does not respond the complaint will be closed as unresolved and the casino will receive black points. It would be good if they would handle it differently especially since they have been in contact with us before. But if they didn't reply two weeks , I probably wouldn't have any big eyes.