Kad ponovo pogledam vaš slučaj, osjećam se kao da je to upravo taj slučaj koji bi se mogao vrlo lako riješiti. Problem je u tome što će vam kazino morati dati kontakt podatke pravoj osobi. Ovo nije čest slučaj da kasino tvrdi da ste prekršili neke uslove i odredbe, dobici se poništavaju i vaš račun se zatvara. Tada se počnete svađati s njima jer niste svjesni kršenja nekih uvjeta.
Oni u osnovi kažu: U redu, moramo napraviti dodatnu provjeru, poslati nam dokumente, što ste i učinili. Zatim nastavljaju provjeravati, a zatim su potpuno zaboravili na vaš slučaj. Kad ste ih ponovo kontaktirali, izgledalo je kao da ste došli do točke kao i prije 6 mjeseci. Neko drugi je primijetio da moraju provjeriti vaša dokumenta pa su to ponovo zatražili.
Ako bi reagirali na pritužbu na našoj web stranici, onda bi se sve moglo riješiti u roku od sedmice dana 😕
When I'm looking at your case again, I feel like this is exactly the case that could be resolved very easily. The problem is that the casino would need to give you contact details to the right person. This isn't the common case where the casino claims you breached some terms and conditions, the winnings are voided and your account closed. Then you start arguing with them, because you're not aware of breaching some terms.
They basically say: OK, we need to do further verification, send us the documents, which you did. Then they keep checking it and then they forgot about your case completely. When you contacted them again, it looked like you got exactly to the point as you've been 6 months ago. Someone else noticed that they need to check documents from you so they requested it again.
If they reacted to the complaint on our website, then it could be all resolved within a week 😕
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