pre 1 godinu
Ako želite da diskutujete bilo šta vezano za Jungliwin Casino, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.
Jungliwin Casino - opšta diskusija
pre 1 godinu
Mr Daniel it's 10 days now my winning bet live table tennis 3500 suddenly disappeared.
It's on 26 Feb 2023
They still not resolving it
I have attached latest reply I got
pre 1 godinu
Jungliwin had let me opened an account and deposit money. After some winnings it’s impossible to make a withdrawal because of an error on the withdraw section all the times. So I can’t make a withdrawal request!
I asked for help in the live chat for more than 10 times now and they’re giving me a different answer every time. Answers such as: technical issues, bonus wagering ( I didn’t receive any bonus ) and so on.
I really want to withdraw my money from this casino as soon as possible. A also asked the curaçao gaming autorities to step in this case, that’s where their license is coming from!
pre 1 godinu
I am tired complaining about this casino
Still they manipulate and getting new..
My 26th Feb bet settlement Still.
Not they just don't care
Asking me to contact tallashakunthala@gmail.com their indian owner
pre 1 godinu
Dear Boyke123,
On behalf of all Jungliwin team, I would like to apologize to you for facing such unpleasant situation. Our specialists are working on this case, we will contact you with updates as soon as possible.
Be sure that your words has been heard, and we will do everything - possible and impossible to avoid similar things of happening in the future.
Thank you once again and have a nice day!
Sincerely,
JungliWin Team
pre 1 godinu
I am tired complaining about this casino
Still they manipulate and getting new..
My 26th Feb bet settlement Still.
Not they just don't care
Asking me to contact tallashakunthala@gmail.com their indian owner
pre 1 godinu
Hello sudeshkn,
thank you for your post. I see the casino trying to answer the player's post. However, If you want to escalate your problem, here you can find this very useful article: Complaint Resolution Information and Instructions. You can start a complaint on this link.
Have a nice day! 🙂
pre 1 godinu
Hello,
when are you solving this problem? It is still unable for me to request a withdrawal. If I try to withdraw money I get an error all the time. After that error I receive an email with a withdrawal confirmation, but the amount is still in my casino wallet and not on my AstroPay account!
what is the problem? And how do I get my money?
Johannes
pre 1 godinu
Just wanted to add, as long as the complaint is active our team is on the watch, so if you do not get a reply from the casino here on the forum, it's not the end of the world. 🙏
Stay in touch with the complaint.
pre 1 godinu
Dear Boyke123,
On behalf of all Jungliwin team, I would like to apologize to you for facing such unpleasant situation. Our specialists are working on this case, we will contact you with updates as soon as possible.
Be sure that your words has been heard, and we will do everything - possible and impossible to avoid similar things of happening in the future.
Thank you once again and have a nice day!
Sincerely,
JungliWin Team
pre 1 godinu
Hello there,
I found Peter asked you to join Boyke123's complaint 3 days ago. So, in case you have missed that, your cooperation would be appreciated.
pre 1 godinu
It's regarding my unsettled bet for 3500irs
It's almost 28 days now
They are giving copypaste reply.and blaming betting provider.but I can see my bet never placed and they deducted money.
I have sent all proofs and screenshot they just ignore.
pre 1 godinu
As I can see, your complaint has been rejected. I'm sorry for that, you'll find a proper explanation in your email.
pre 11 meseci
Prijavio sam se i uplatio tamo juče. Od prvog utiska veoma lep kazino.
Sada sam zatražio isplatu od 4 cifre i čekam na obradu. To bi navodno trebalo da bude urađeno do kraja dana.
Prijaviću da li sam primio novac.
Automatski prevedeno:
1
pre 11 meseci
Prema mejlu, moja isplata je prihvaćena i isplaćena danas u 9 ujutro. Odabrao sam bankovni transfer kao način plaćanja.
Kazino kaže da je potrebno 1-7 radnih dana. U mom pregledu transakcija status je „Na čekanju". Nadam se da će novac sutra biti na mom računu.
Da li neko ima iskustva sa ovim? Isplata se više ne može povući.
Automatski prevedeno:
pre 11 meseci
Hello,
I'd say it is quite normal for bank transfers, mind those 7 days should be the maximum. There's a fair chance money comes sooner, I'd say.
As goes for the status, is it still pending, please? Since the withdrawal can't be canceled, if I understood well, it's because the payment is more likely in progress. 🤔
I'll wait for another update, to be sure.
pre 11 meseci
Hej Radka,
status je i dalje 'na čekanju'. Prema kazinu: „Sa zadovoljstvom vas obaveštavam da je naš kazino uspešno odobrio vaše povlačenje. Upravo sada, trebalo bi da sačekamo da dobavljač plaćanja ispuni vaš zahtev, nadamo se da će to učiniti što pre. Hvala na razumevanju!'
Rekli su da će, čim novac stigne na moj bankovni račun, status takođe promeniti u „Završeno".
Ne znam na koji provajder plaćanja se misli. Možda je kazino već preneo novac i još uvek se obrađuje pre nego što bude na mom nalogu?
Automatski prevedeno:
pre 11 meseci
Hello.
Don't worry this is a pretty common process.
Allow me to explain:
These days casinos tend to hire a 3rd party company to handle all incoming or outcoming transactions. This company is called the payment provider. Thus the casino approves the withdrawal, while this payment provider is technically responsible for the transfer. If all works well, it's easier for the casino, if not, however, it's a pain for players. 😀
Give it a few more days, not it is on the payment provider...
pre 11 meseci
Hvala na prosvetljenju!
Dakle, da li to znači da ne treba da brinem jer je kazino verovatno već poslao novac na putu i sada ga samo treba da obradi procesor plaćanja, a onda bi trebalo da bude na mom nalogu?
Automatski prevedeno:
1
pre 11 meseci
No problem 😎
If everything works as it should, I'd say it's more or less like you said. 🤞🤞🤞
Just a detail - the casino probably does not send the money, they only authorize the payment provider to send the money to you.😉
1
pre 11 meseci
Novac je stigao danas 👍
Automatski prevedeno:
1
pre 11 meseci
Great!
Wasn't so bad in the end, was it? 🙂
Ažurirano od strane autora pre 11 meseci
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