That's why I recommended that you file a complaint with us and we will try to help you if you don't know how to proceed. Go ahead if you think you don't know what to do and the casino is not helping you and you don't know when you will get a withdrawal. I wouldn't want to be in the same situation as you, but maybe we can assist you.
What do you say ?
Pozdrav ponovo, ponovo sam razgovarao sa korisničkom službom i rekli su mi isto kao i drugi put, da će pokušati da pomognu, da ispoštuju rokove od 3 do 5 dana. Ukratko, zaključio sam da mi se smeju. Ja sam Španac, a oni su na Kurasau, ne mogu da odem tamo da tražim svoj novac. Osim toga, ne plaćaju porez u Španiji, ne podležu LODJ-u niti plaćaju španske igrače. Uzeo sam novac, prokockao se, naravno da sam se zabavio, zatvorio račun i shvatio da sam upao u internet zamku. Mislimo da smo inteligentni, ali to je džungla u kojoj postoje razne prepreke i mi padamo jer moramo da upadnemo u neke. Srećan sam jer je ova noćna mora gotova. Nisam uspeo da prikupim legitimnu nagradu od 500€ za 16 dana... Ali neće mi više uzeti ni centa i biću tu da podsetim sve ko je CASINIA.
Hvala vam
Too bad you didn't try to ask us for help. I thought it would be fine for you and you wouldn't give anything for it. We could have tried contacting the casino and maybe your money would have paid off. Unfortunately, there's nothing to do once you've lost it. I'm sorry it had to end this way and I know why you feel this way and decided to quit this casino for good.
I hope you have a good future and don't forget that if you have any issues, get in touch and we will try to assist you. 😉
Zdravo, moji nervi su na granici.
Možete li mi pomoći?
Hello!
I replied to you just now. Visit the other thread 👈, please
To be honest, we give casinos a fair amount of time to resolve issues before our complaint specialists intervene. Perhaps you are familiar with the complaint feature?
Let us know, we aim to explain further if you are interested.
Zdravo, 10 dana čekam na podizanje 70 evra. Iznenađen sam vremenom čekanja pošto druga kazina plaćaju do maksimalno 2 dana.
Stalno pišem i nemam odgovor da je već odobreno ali ima kašnjenja u plaćanju.
Veoma sam obeshrabren čitanjem ostalih komentara da je prošlo više od dve nedelje, a nisu plaćeni.
Ako je neko plaćen neka napiše.
Is your account fully verified at this casino, and did you have any successful withdrawals there before?
Usually we give casinos 14 full days to proceed with the withdrawal, especially if the verification needs to be done as well.
If you see that there is no movement whatsoever, please let us know, and we will try to intervene after the time period passes.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
