Zdravo Radka,
Pitao sam jednog u februaru, mislim kada sam se pridružio kazinu. Izgubio sam oko 200 evra i smatrao sam da je to dovoljno bez podizanja, ali sam samo želeo da se zatvori, nisam pominjao problem kockanja pa sam par meseci kasnije tražio da ga ponovo otvorim i bio je otvoren. Posle tog trenutka sam nastavio da pobeđujem, mislim da sam osvojio oko 5 hiljada tamo ukupno, dosta puta po 400 i 470 evra.
Takođe sam jednim e-mailom tražio da zatvorim nalog, ali pošto sam pobedio odmah nakon toga, poslao sam još jedan mail da otkažem zatvaranje. Ali nikada nisam tražio ograničenje samoisključivanja depozita.
Takođe, da je moja pošta razlog, rekli bi mi da sam pitao u prošlosti, neće mi reći da je to greška koju treba da poprave. Menadžer Majkl mi je rekao da će sam pogledati problem i rešiti ga sledećeg dana i da će me pozvati, ali nikada nisam dobio nikakav odgovor.
I kao što sam rekao, napisao sam nekoliko mejlova i nikad nisam dobio odgovor. Ali kada sam tražio zatvaranje, odmah je zatvoreno i nisu se usudili da pošalju ni mail, odgovor na moj zahtev.
Hello Radka,
I have asked one in February I think when I joined the casino. I lost about 200 euros and I considered it was enough without having a withdrawal but I just wanted it closed, I didn't mention gambling issue so couple months later, I asked to reopen it and it was open. After that moment, I kept on winning, I think I won around 5k there in total, a lot of times 400 and 470 euros.
I also asked with one e-mail to close account but since I won just after it, I sent another mail to cancel the closure. But I have never asked a self exclusion limit on deposits.
Also, if my mail was the reason, they would have told me that I asked in the past, they will not tell me it is a bug they need to fix. The manager Michael told me he will look in the problem himself and fix it the next day and will call me but I never got any answer.
And like I said, I wrote several mails and I never got a reply. But when I asked closure it was immediately closed and they didn't even dare send a mail, a reply to my demand.
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