pre 1 godinu
Hvala na ideji. Promenio sam imejl u fiktivni imejl i sada ne mogu ništa da uradim na nalogu
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Marsbet Casino - opšta diskusija (strana 2)
pre 1 godinu
No problem at all.
I know it's far from a perfect solution, on the other hand, it's better than nothing.
If the casino still ignores your request, I would start with the complaint, however. Has anything changed in the meantime, perhaps?
pre 1 godinu
Marsbet je nestao sa novcem sa mog računa
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pre 1 godinu
pre 1 godinu
It would be more helpful if you posted this in their own thread: https://casino.guru/Marsbet-Casino-review#tab=js-tab-discussion
They rejected your withdrawal but the balance was not credited back to your account? Is that the problem? Have you contacted support about this matter?
Ažurirano od strane autora pre 1 godinu
pre 1 godinu
Tačno, tražio sam povlačenje, otkazali su i novac je nestao sa računa, i dalje su stavili svu oflajn podršku
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1
pre 1 godinu
Since they don't provide an explanation other than a technical issue and since support is not available I think you should file a complaint (search the casino by its name and explain your case): https://casino.guru/complaints
Ažurirano od strane autora pre 1 godinu
1
pre 1 godinu
Hvala, uradio sam to, sada ću čekati,
jer su svu komunikaciju preuzeli od podrške
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pre 1 godinu
Hi, I read about your problem.
It's quite strange that the funds have completely disappeared from your account, and when the chat is offline as you mentioned and no one has informed you more about the situation, it's right that you opened a complaint. Our team will try to help you and hopefully find out where the problem occurred.
In the meantime, we will wait and please update us on the forum as your case develops.
pre 1 godinu
Thanks for the useful help, you basically wrote the same thing I would have written, so I have nothing more to add.
Thumbs up ! 👍👍
1
pre 1 godinu
Upravo su mi blokirali pristup nalogu
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pre 1 godinu
Really unfortunate, voided balance, blocked support and now closed account, I don't think the casino has good intentions. Were you playing with bonus funds? Also, did you wagered your deposit at least once? Since you already filed a complaint now just wait until it gets checked by the complaint specialist
pre 1 godinu
To nije bio bonus, moj pravi novac
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pre 1 godinu
Zdravo Vinicije, kako si? Da li ste zahtevali povlačenje koristeći isti metod kao depozit? Da li ste se kladili na sve što ste položili najmanje 1k? Zar niste koristili nikakve kućne bonuse ili društvene mreže? Sve mi je ovo čudno, Marsbet se čini pouzdanim.
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pre 1 godinu
Well, that's unfortunate. I see you say you didn't play with the bonus but only with real money.
To be honest, in this case it looks shady to me, but since you can't even get in touch with support and no one has given you more information, we'll have to keep an eye on how the complaint develops. Veronica will try to do her best to find out what is going on.
Anyway, if you receive any new information, I hope you'll keep us posted on how your situation is progressing and we'll find out where the problem is.
For now, I wish you well.
pre 1 godinu
I think so too. Again, thank you for the accurate additional questions for viniciuscav and, as you said, now we have to wait for the progress of the complaint.
Ažurirano od strane autora pre 1 godinu
pre 1 godinu
Hi, it's nice to see you trying to help this player. I think she really appreciates it, too.
Do you have experience with this casino as well, since you say they seem reliable ? 🙂
pre 1 godinu
Da, već neko vreme imam račun u Marsbetu i podrška je uvek brzo reagovala i nikada nisam imao većih problema sa kućom osim jednom da sam ja kriv što sam preterao kada sam tamo izgubio novac.
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pre 1 godinu
sve provere su napravljene, cnh, priznanica, sam sve u redu, kada je pušten
povlačenje pojavila se sledeća poruka u prilogu ubrzo nakon podrške van mreže i sada više ne mogu da uđem na nalog
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pre 1 godinu
Brazilska podrška trenutno radi koliko sam mogao da vidim, zavisi od vremena kada se prijavite da podrška na vašem maternjem jeziku radi ili ne. Možete ih kontaktirati i oni će vam pomoći da povratite svoj nalog ako je to slučaj.
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