Zdravo. Počeću od kraja jer je to nešto što bih prvo želeo da pomenem: čak su i naši konkurenti platili da nam daju lažne, veoma gadne kritike na Trustpilot-u. To se dešava i kazinom, budite sigurni. 🙁
ako znate za igrače kojima je potrebna pomoć, ukažite ih ovde - žalba je besplatna usluga za sve.
Valjda zvuči logično.
Znate, mnogi igrači tvrde da nikada nisu otvorili drugi nalog, a pokazalo se da su mnogi od njih pogrešni.
Najbolje rešenje je da podnesete žalbu i ustanete licem u lice u procesu žalbe. Ne možemo svima pomoći, ali uvek obaveštavamo bar ono što se čini najpravednijim rešenjem.
U svakom slučaju, svaka nerešena žalba ima posledice po kazino, pa se isplati 🙂.
Više detalja je dato u ovom vodiču pod nazivom: Informacije o rešavanju žalbe i uputstva
Hello. I'll start from the end since it is something I'd like to mention first: Even our competitors have paid to provide us with a fake very nasty reviews on Trustpilot. It happens to the casinos too, be assured. 🙁
if you know about players who need help, point them here - complaint is a service free for everyone.
I guess it sounds logical.
You know, many players claim they have never set up a second account, and many of them are proven wrong.
The best solution is to submit the complaint and stand up face to face to the complaint process. We can't help everyone, but we always inform what seems to be the fairest resolution at least.
Anyway, every unresolved complaint has consequences for the casino, so it's worth it 🙂.
More details are provided in this guide called: Complaint Resolution Information and Instructions
Automatski prevedeno:
