pre 7 meseci
pre 7 meseci
How you explain this??
pre 7 meseci
Hmm from the screenshots I understand that the deposit should be rolled 1x for AML that's fine. You said you broke max bet but I see from the next screenshot that your bet was €2 which shouldn't be a problem for me. I don't think it's right that they took your money because you can still spin 1x deposit even after winning, so it's good that you filed a complaint. Let's see how our team will approach it.
pre 7 meseci
Thank you I really appreciate
pre 7 meseci
You're welcome, I hope it will be possible to help you and you will get your money.
However, I am still thinking that you may have fulfilled this condition if you managed to withdraw. Otherwise you should not be allowed to do it. Has the money arrived in your account or not yet ?
pre 7 meseci
Yes the 3000 arrived today in my bank account
pre 7 meseci
Hello Jaro I have great news the investigate the problem and they refund me all the amount back thanks for your help
1
pre 7 meseci
I'm so glad to hear that, and it's great that it didn't take long and everything turned out well in the end. I hope that now you will be able to withdraw your money and there will be no more troubles. Did the casino explain to you what the issue was ?
Also, if I could ask you, would you mind mentioning this fact in the complaint so that Nick knows that it has been resolved ?
I would be grateful. 😊😎
pre 7 meseci
Jaro I will write back when everything is sort out the vip manager helped a lot but at the moment I'm not able to withdrawal I'm still waiting
pre 7 meseci
Certainly, that's a good point and there's probably no need to close the complaint yet unless everything is fine.
Anyway, you can definitely mention that you have some progress, but if you tell Nick that the issue is still not resolved and you would like to keep the complaint open until the money is in your account, then there will be no issue with that.
Hopefully you will be able to get the rest of the funds and enjoy them.
Let me know if there is a change in your case. 🙂
pre 7 meseci
How I contact with nick?
pre 7 meseci
Just write to him in the complaint and he will take a look, that is, everything you need to mention there.
pre 7 meseci
Hello Jaro problem solved thanks for everything
1
pre 7 meseci
That's great and I'm really glad things worked out in the end. How did you manage to resolve it ? Will you stay and play here ? 🎉☘️
pre 7 meseci
Yes the manager helped me and I will continue play in N1casino
pre 7 meseci
It's good to hear this. If you'd like to write a review describing your experience, here's the link for you.😉
pre 3 meseci
Za mene je to i dalje jedna od najboljih adresa, čak i ako sada ima manje opcija za depozit nego ranije, i dalje uživam da igram ovde. Mogu ga preporučiti.
Automatski prevedeno:
pre 3 meseci
So what do you like most about the casino if you had to rate it ? How long have you been playing here ? Have you had any problems here ? 🙂
juče
dobro veče,
Sinoć sam osvojio €2700 u N1 onlajn kazinu. Nakon sati razgovora sa ćaskanjem za podršku i otpremanja oko 40 dokumenata, konačno sam dobio potvrdu od podrške da je moj nalog sada u potpunosti verifikovan i da mogu da izvršim povlačenje. Takođe sam dobio e-poštu u kojoj se navodi da je moj nalog sada u potpunosti verifikovan.
Uradio sam to i želeo sam da mi 2700 evra bude isplaćeno na račun. Nekoliko sati kasnije, ovo je ponovo odbijeno i razgovor za podršku je ponovo rekao da moram da verifikujem svoj nalog i otpremim dokaz adrese iako sam to već uradio davno i nalog je već u potpunosti verifikovan.
Ovi chat botovi mi uopšte ne pomažu, nema telefonskog broja i osećam se kao da sam opljačkan. Da li postoji način da dođem do prave osobe sa N1 koja može da reši ovaj problem umesto mene?
Ili može neko ovde na forumu da mi pomogne?
Bio bih srećan svakom odgovoru.
Dobro veče svima.
Automatski prevedeno:
juče
Hi there. That is very disappointing, I imagine. Well, I have found no direct contact, just the usual support email address: support@n1casino.com
Also the description saying the chat is available 24/ 7 yet thamks to this holy holiday time, I guess the chatbot was covering the most of the questions.
I'd say you have to wait a bit longer to get in touch with a real person. 🙁
I'm sorry I could not find something more solid. Do update us frequently, please. At least it would be good to understand the matter with the second verification.
