pre 1 meseca
Šta mi koristi tim za žalbe? Čekao sam već sedam dana, i još čekam nedelju. Ako se ništa ne desi, moj advokat će se pobrinuti za to. Ranije sam imao problem sa kazinom, a advokat mi je pomogao.
Automatski prevedeno:
pre 1 meseca
Želeo bih da uložim žalbu, ali piše da Captcha nije uspela.
Automatski prevedeno:
pre 1 meseca
Pa sam podneo žalbu
Automatski prevedeno:
pre 1 meseca
Možete li molim vas da pogledate moju žalbu? Piše da moram da čekam 11 dana.
Automatski prevedeno:
pre 1 meseca
Šta mi koristi tim za žalbe? Čekao sam već sedam dana, i još čekam nedelju. Ako se ništa ne desi, moj advokat će se pobrinuti za to. Ranije sam imao problem sa kazinom, a advokat mi je pomogao.
Automatski prevedeno:
pre 1 meseca
Hey there,
Glad to see you have such an opportunity. Good question though:
We try to use complaints as another source of information about casinos and also the other players are aware of the recent events by following the cases.
pre 1 meseca
I'm sorry to see that.
First of all, email our colleagues at complaint@casino.guru the complaint description, a screenshot of the related communications, or anything else you have on hand.
Secondly, in order to prevent this from happening to others over again, I would kindly ask you for help:
send us the error update via email at community@casino.guru:
1) Make a screenshot of the whole screen where we also see the domain you use when the CAPTCHA appears.
2) Add the exact time and also tell us the time zone (the best would be in UTC)
3) An IP address would be great too if you are able to find it.
Here are also a few tips to deal with the problem provided by our chief developer:
"Are you using a VPN? What about a browser plugin? The blocking might be related to your use of a Virtual Private Network (VPN) browser plugin or program.
Some VPNs send traffic that violates the law or websites' terms of service.
Here are the top 3 things I would suggest.
1. Check your IP address - If there are any suspicious activities from your IP address and is marked for spam then Google will throw the reCAPTCHA message and stop you for verification.
2. Check your network - Sometimes (mostly in countries like China) the Internet Service Provider (ISP) masks the IP address and track your browsing activities. This will cause the complete network of IP addresses used by that ISP to get blocked by security systems like reCAPTCHA used by Google.
3. Check malware and browser extensions - If you are frequently seeing "I’m not a robot" message then check your computer for malicious programs and remove unnecessary browser extensions. Try the official Chrome cleanup tool"
I'm sorry for the mess; we could use any help detecting and resolving the issues, but mostly we've been receiving very limited feedback.
pre 1 meseca
Možete li molim vas da pogledate moju žalbu? Piše da moram da čekam 11 dana.
Automatski prevedeno:
pre 1 meseca
Hello, I think I have the explanation; it is in the first response:
"Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience."
I'd say that's it. Kindly give it a some time. 🙏
Our colleagues from the first response team review the freshly submitted cases manually to ensure all will be ok.
pre 1 meseca
Sad su mi ti seronje blokirali nalog. Sutra ujutro prvo idem kod advokata. Napravio sam snimke ekrana svih podataka naloga. Dobiće tešku tužbu.
Automatski prevedeno:
1
pre 4 nedelja
Well, I honestly doubt that hefty lawsuit will be quicker than our complaint, but of course - suit yourself. Just please inform Kristina too. 🙏
However, based on the current situation, have you received confirmation that the KYC was successfully completed? It seems to me that it wasn't, so I would concentrate on the cause. I am just saying.
pre 4 nedelja
Da, ok. Ne, KIC nije potvrđen jer je datum rođenja navodno netačan. Ali znam da sam to ispravno uneo i čini mi se da ne žele ništa da isplate.
Automatski prevedeno:
pre 4 nedelja
Good! So technically, if the birth date—and let's leave aside the cause of the error—is set to the correct value, are you aware of any other complications? To me, it sounds quite logical that the birth date has to be correct before the casino proceeds with the payout, but I understand you are still concerned.
pre 4 nedelja
Da, to je jasno. Znam da sam uneo ispravno, ali greške uvek mogu da se dese. I zato su mi blokirali račun i ne žele da isplate 5.000 evra. Neće otvoriti moj račun do petka, kada se složim sa uslovima i odredbama, u kom trenutku će moj saldo (5.000€) biti poništen i depozit od 42€ će biti kreditiran kao kolateral. A sve zbog datuma rođenja, koji je mogao biti unapred dogovoren. Ovo jasno zvuči kao prevara, jer oni jednostavno promene datum i odmah blokiraju račun, tako da ne moraju da vrše povlačenje.
Automatski prevedeno:
pre 4 nedelja
Za koju kompaniju jabuka?
Automatski prevedeno:
pre 4 nedelja
Kako Apple Companies Online Casino NV Casino
Automatski prevedeno:
pre 4 nedelja
Imam problem sa Legianom.
Automatski prevedeno:
pre 4 nedelja
Moj iznos se i dalje isplaćuje, ali podrška opet govori o misterioznih 30 dana...
Automatski prevedeno:
pre 4 nedelja
It does not belong to this thread, I reckon. Can you instead continue here 👈, please?
It would be best, at least in my opinion.
pre 4 nedelja
Da, to je jasno. Znam da sam uneo ispravno, ali greške uvek mogu da se dese. I zato su mi blokirali račun i ne žele da isplate 5.000 evra. Neće otvoriti moj račun do petka, kada se složim sa uslovima i odredbama, u kom trenutku će moj saldo (5.000€) biti poništen i depozit od 42€ će biti kreditiran kao kolateral. A sve zbog datuma rođenja, koji je mogao biti unapred dogovoren. Ovo jasno zvuči kao prevara, jer oni jednostavno promene datum i odmah blokiraju račun, tako da ne moraju da vrše povlačenje.
Automatski prevedeno:
pre 4 nedelja
Ok, I think that even a basic common sense would come up with a very different solution to such an understandable situation; perhaps the casino employees considered the incorrect date of birth to be enough to initiate additional checks - who knows? You ought to know if they were initially willing to tell you. They did not, so instead you consider that to be a scam; well, their choice.
I would, however, expect your account to be double checked and if all else was correct and sufficient, the withdrawal should be finalized.
pre 4 nedelja
Da, kazino to ne radi. Oni jednostavno kažu da je to kršenje pravila njihovog kluba. Da, rešenje se moglo naći, ali prevaranti ne žele da nađu rešenje. Ali moj advokat će naći rešenje.
Automatski prevedeno:
pre 4 nedelja
I wish this solution works best for you, of course. Just out of curiosity, since you seem to be very quick with the laws, how come you play outside the GGL regulations? Looks like you come from Germany, so I find it worth asking. Too many regulations for my taste, to be honest...
