pre 2 godina
Zdravo,
Ne, nažalost ne. Upravo sam postavio detaljan odgovor na Radkin post. Kazino je odgovorio, ali još uvek nema znakova pobede... Ostaću u toku. Nada umire poslednja
Puno pozdrava
Eveline
Automatski prevedeno:
1
PalmSlots Casino - opšta diskusija (strana 3)
pre 2 godina
Zdravo, ja sam Error1905 deponovao €300 na palmslot i dobio 200% bonusa. Podigao sam svoj račun na skoro 2800. S vremena na vreme sam tražio bonuse, što podrazumeva prikupljanje besplatnih okretaja da bih sve kasnije odigrao. Nije prvi put. Uradite prikupljeno besplatno okretanje na Knjizi senki danas, plaća mi 80 € samo što profit nije knjižen i moj račun je još uvek na nula €. Pretpostavljam da je greška. Onda odem na drugu igru Fate of Olimpus i opet, kredit za besplatne okrete nije rezervisan i ništa se ne vidi u ID-u opklade. Još uvek imam 67 različitih besplatnih okretaja u vrednosti od skoro 2800 €. Idem na igre gde sam prikupio besplatne okretaje. Svi besplatni okreti su tu, ali pobeda nije uknjižena. Dana 27.11.22. u 12:36 moj saldo je bio nula, a u 12:41 moj bonus je obrisan. Ali još uvek imam neotvorene besplatne okrete. Možete li pomoći? Na kraju krajeva, to je oko 2800 €. Nisam zabrinut za isplatu, ali bih voleo da kockam svoje igre.
Automatski prevedeno:
pre 2 godina
Hi Radka, so money returned yet again, but they did say a space was added at the end of my swift code, so I have requested withdrawal for the fourth or fifth time - losing track, and perhaps losing faith. will advise. thanks for listening
pre 2 godina
Hello Eveline,
so it's sort of a technical problem. Well, sorry for that.
I wish I could say something inspiring or comforting, but sadly you truly have to wait again 🙁.
Will looking forward to especially positive updates! Casino with such a good reputation should be good at solving issues...
pre 2 godina
Zdravo, ja sam Error1905 deponovao €300 na palmslot i dobio 200% bonusa. Podigao sam svoj račun na skoro 2800. S vremena na vreme sam tražio bonuse, što podrazumeva prikupljanje besplatnih okretaja da bih sve kasnije odigrao. Nije prvi put. Uradite prikupljeno besplatno okretanje na Knjizi senki danas, plaća mi 80 € samo što profit nije knjižen i moj račun je još uvek na nula €. Pretpostavljam da je greška. Onda odem na drugu igru Fate of Olimpus i opet, kredit za besplatne okrete nije rezervisan i ništa se ne vidi u ID-u opklade. Još uvek imam 67 različitih besplatnih okretaja u vrednosti od skoro 2800 €. Idem na igre gde sam prikupio besplatne okretaje. Svi besplatni okreti su tu, ali pobeda nije uknjižena. Dana 27.11.22. u 12:36 moj saldo je bio nula, a u 12:41 moj bonus je obrisan. Ali još uvek imam neotvorene besplatne okrete. Možete li pomoći? Na kraju krajeva, to je oko 2800 €. Nisam zabrinut za isplatu, ali bih voleo da kockam svoje igre.
Automatski prevedeno:
pre 2 godina
Hello,
I would not be surprised if the casino states that you violated the terms and conditions. Many casinos see this strategy as forbidden. Though I believe that you should be informed about that, in order to stop applying it.
Ask the casino and let me know, please.
pre 2 godina
Hi Radka, so money returned yet again, but they did say a space was added at the end of my swift code, so I have requested withdrawal for the fourth or fifth time - losing track, and perhaps losing faith. will advise. thanks for listening
pre 2 godina
Hi BarneyTheAngus,
I honestly do not know what should I say now. I truly do not understand what is causing so much trouble.
I lost track of how long are you trying to withdraw, maybe the complaint will help. Feel free to submit one here.
Don't lose faith, it's a decent casino and there must be some way!
pre 2 godina
Hello Radka,
after sending my screenshots and reply to PalmSlots I received an answer, but not the one I wanted. I was asked once again to finish the free games and provide screenshots and the browser name, which I had done before. I told them I already had provided the information requested including browser name. Today I received another reply, once again asking me to provide screenshots. My answer was not very friendly as you can imagine. I've sent both screenshots of 27/11 again and a new one of today showing that there is no game to finish and nothing more to see than the balance of 0.0. I can't help but assume that they are simply delaying everything to wreck their customer's nerves.
Kind regards,
Eveline
pre 2 godina
Hello Eveline,
I'm not sure whether any screenshot can fully explain the problem at this point because it took you nowhere, from my point of view.
I feel that the easiest solution would be to set up sort of a conference call where you can "share the screen" so you can show the casino that there is no game you can finish and the balance is zero.
Must be truly a test of your patience, so would try to suggest this call to the casino, alternatively, you can record a short video.
What do you think?
1
pre 2 godina
Zdravo Radka,
Hvala vam na brzom odgovoru. Nema nedovršenih utakmica. Trudim se da im to sve vreme objasnim. Mislim da sam i to vrlo jasno rekao. Koliko se sećam, ovaj problem nije postojao od početka. Mogu to da predložim, dobra ideja. Malo se nadam da će ovo nešto učiniti. Ne možete videti ništa osim interfejsa igre.
Srdačan pozdrav
Eveline
PS: Želeo bih da promenim svoje korisničko ime. Da li je to moguće?
Automatski prevedeno:
pre 2 godina
Hi, in case you need help regarding to the new username, contact me please here or via email magdalena@casino.guru 🙂
1
pre 2 godina
Hi Magda,
yes please. I don't know how to change the user name. Thanks in advance.
LG
Eveline
pre 2 godina
Hello Eveline 😉, your username has been changed. You can't do it yourself. It must be changed in our internal system. Stay well✨
pre 2 godina
thanks a Lot 😊
pre 2 godina
Zdravo Radka,
Hvala vam na brzom odgovoru. Nema nedovršenih utakmica. Trudim se da im to sve vreme objasnim. Mislim da sam i to vrlo jasno rekao. Koliko se sećam, ovaj problem nije postojao od početka. Mogu to da predložim, dobra ideja. Malo se nadam da će ovo nešto učiniti. Ne možete videti ništa osim interfejsa igre.
Srdačan pozdrav
Eveline
PS: Želeo bih da promenim svoje korisničko ime. Da li je to moguće?
Automatski prevedeno:
pre 2 godina
Zdravo Radka,
Poslušao sam tvoj savet i snimio video i poslao ga podršci. Sada ponovo mogu samo da čekam. Nadam se da će se sve ovo dobro završiti. Ne želim još da uložim žalbu, ali ako bude trebalo više od nekoliko dana ponovo ću.
Pozdrav i hvala još jednom na dosadašnjoj pomoći. Eveline
Automatski prevedeno:
pre 2 godina
Hello Eveline,
thank you for this update, and don't worry about the complaint, if you don't feel it's necessary at the moment, no pressure.
I'll wait for another progress and hope that the casino will soon understand what's the issue. Sometimes, when I'm reading complaints, I find it hard to comprehend some nuances, it makes me realize that not everything can be easily described in words. So I got the idea with the recording 🙂
Have a god one and keep us posted 🤞
pre 2 godina
Zdravo Radka,
Sada sam podneo žalbu kao što sam siguran da vidite. Iako kazino možda neće moći da pomogne, mom strpljenju je kraj. Ažuriranje će uslediti čim bude nešto novo.
Srdačan pozdrav
Eveline
Automatski prevedeno:
pre 2 godina
Hello Eveline,
I saw and check it briefly. Seems that the casino is now engaged in the conversation, at least with you.
I'm eager to see whether Peter will get a reply as well.
For now, have a good day. 🙂
pre 2 godina
Hi Radka, I have submitted complaint as my withdrawal was returned for the sixth time. This time it was not "cancelled" but "attempted". The casino no longer sends me emails with any information and just returns money to my account. They also do not reply to emails I send. Chat are polite enough but unable to assist. Initial withdrawal was two months ago now, so enough is enough. Thanks for this service, Kirsty
pre 2 godina
Hi Kirsty,
that sounds very alike to my experience with PalmSlots. No answer by Email and Chat mit being helpful. I also filed a complaint as my winnings had disappeared. Hope you get your money soon!
Eveline
pre 2 godina
Hi Kristi,
that's a wise decision and I hope that we will help sort the issue out.🤞👍
