pre 1 godinu
Hello Eveline, just a kind reminder:
please use the "reply" button (left-pointed arrow at the left bottom corner of the post), otherwise, the person you wrote to will not be notified about your post.
Thank you 🙂
PalmSlots Casino - opšta diskusija (strana 4)
pre 1 godinu
Dobro hvala! Nisam mislio na to!
Automatski prevedeno:
pre 1 godinu
Znam da imate svoje kriterijume za ocenjivanje kazina, ali bi možda trebalo da uračunate recenzije igrača u te ocene. Za njih je na kraju važno da li isplate funkcionišu i kako se kazino generalno nosi sa kritikama i/ili zabrinutostima igrača. I to je katastrofa sa Palm Slots, kao što možete videti u prethodnim recenzijama.
Automatski prevedeno:
pre 1 godinu
Hi Eveline,
I agree and all mentioned criteria are taken into consideration already, though the user rating is kept separately because even if we try to keep the user rating unbiased, we can never be sure.
Those are information we can't evaluate and inspect the same way we do in the case of our own rating investigation.
We also examine every complaint submitted here on Casino Guru very closely and carefully, to identify possible issues that could alter the current casino rating.
Even if it is not in our power to react to let's say short-term complications, we do our best to watch casinos closely. Hence we are grateful for every concrete feedback we get from all of you. 🙏
pre 1 godinu
Hi Radka, not sure if you followed the complaint, but same day complained and same day money appeared. The problem was not with the SWIFT code as they said each time, but the IBAN. In Australia we have BSB and Account Number. So the trick is in the IBAN field to enter both BSB and Account number with no spaces, which I only discovered through trial and error, not by any advice from casino who kept saying SWIFT code incorrect. Bye for now, Kirsty
2
pre 1 godinu
Hi Kristy,
thank you for this notification, sadly I can't keep up with every complaint so I highly appreciate that you came back and explain further.
Your experience makes me think that the casino should educate its employees far better in the future. 🤔The support should offer advice and search for a solution, though this did not happen in your case.
Not the best picture, I'd say.
Hopefully, this won't happen again to anybody, and if so, there is a solution posted by you that can help another player!
Thank you, Kristy 👍👍
pre 1 godinu
Zdravo Radka,
Hteo sam da dam najnovije informacije o svojoj žalbi. Bez žalbe bih verovatno i dalje čekao odgovor iz kazina. To što je u međuvremenu zatvoreno je naravno ok, ali "neopravdano" ?? Moja žalba je bila veoma opravdana i kazino nije čak ni degradiran.
Činjenica da mi je kazino kreditirao bonus od 5000 evra (moj dobitak), koji je potom nestao i ponovo se pojavio 3 dana kasnije, je jedna stvar.
Tada nisam igrao i pokušao sam da dobijem poboljšane uslove povlačenja kao kompenzaciju za svu muku i ogromnih 7 nedelja čekanja. Naravno, kazino nije pristao na to, iako bih sigurno ostavio nešto novca na računu da igram sa većim odnosom isplate.
Nisam očekivao fleksibilnost, jer se oni mogu odnositi na vaše uslove, ali sam se nadao da ćete biti malo fleksibilniji u pogledu lojalnosti kupaca. Igrati sa 5000 evra i znati da možete da unovčite samo 400 - čak i 6 nedelja nakon pobede - nije baš zabavno. To zaista kvari zabavu igranja. To može da zamisli svako ko je ikada igrao. PalmSlots je sranje, izvini. Mogu samo da savetujem svima da ne igraju tamo. Korisnička služba je loša, ćaskanje uopšte nije od pomoći. Mogu biti sigurni da tamo neću platiti ni centa. Uskoro će uslediti odgovarajuća procena.
Mislim da nije u redu da posle ovakvih incidenata čak ni ne degradirate kazino (moj nije jedini) i moja žalba je zatvorena kao neopravdana.
Sa većom isplatom sigurno bih ostavio nekoliko stotina evra na računu da igram
Automatski prevedeno:
pre 1 godinu
Hello Eveline,
thank you for the update. I must say that I agree with the final statement:
"I understand your disappointment. The casino could, of course, offer you some sort of compensation as a gesture of goodwill. However, we will not penalize it if it doesn't as long as you were given a chance to finish the wagering. Thank you for using the Casino Guru complaint resolution center."
I guess this was quite fair, and we can't penalize the casino because you were not giving compensation. If we did, we would be the ones who acted unfairly.
I wish you more luck elsewhere, would be best to find a casino that suits you better.
pre 1 godinu
Suits me better,? They are most incompetent and unfair Casino I've ever played in. And I've played in quite a few.
pre 1 godinu
If you think it's like this, then you should definitely find yourself a more suitable casino - yes.
pre 1 godinu
zdravo igram na palmslots, moram da podignem i traže od mene slike ličnih dokumenata i račune za sada. Želeo bih da budem siguran da to nije prevara i stoga mogu bezbedno da otpremim dokumente. Hvala vam
Automatski prevedeno:
pre 1 godinu
Hello,
I guess that you should rely more on your own research. Have checked the casino before you decided to play there? Would be much safer, I'd say. Don't you think?
You can start right here:
https://casino.guru/palmslots-casino-review#tab=js-tab-reputation
I also think that you should learn a bit more about the verification process.What the casino dmands sounds pretty normal to me, and I'm sure that you would find it in the casino rules - have you checked that? 🤔
Feel free to undergo these free courses:
Always check the casino reputation before playing there and always read all rules.
I wish you a swift verification. 😉
pre 1 godinu
zdravo pitanje, počeo sam da igram sa slotovima za dlanove pre nedelju dana, sada me kreditna kartica blokira da plaćam na sajtu, takođe sam se registrovao na astropai pošto nisu sertifikovani sajt, stoga nisu omogućeni za isplate. da li se i tebi ovo desilo?
šta mogu da uradim? promeniti sajt kazina?
Automatski prevedeno:
pre 1 godinu
I think that would be best to ask the support directly. There might be other factors in the motion of which I'm not aware.
Can you use any other payment option instead?
Let us know, please.
pre 1 godinu
očigledno je njihov sajt međunarodni i nije sertifikovan. stoga više neću moći da pravim depozite. Promenio sam kazino, pokušavam 888
Automatski prevedeno:
pre 1 godinu
So, did you manage to solve the situation?
If I may say, you should play only in casinos ADM-licensed casinos. You can find the list here. 🌟
pre 1 godinu
Da li ste znali da ovaj kazino tvrdi da ima licencu za e-igre Curacao 1668/JAZ koja nije važeća?
Sva kazina grupe Nevera BV (24slots, Pribet, Palmslots, Betindi itd.) lažno predstavljaju svoju licencu u svojim Uslovima i odredbama.
Na CEG-u je nevažeći!
Dajete dobru ocenu kazinu koji obmanjuje i iznosi lažne tvrdnje na svom sajtu.
Automatski prevedeno:
pre 1 godinu
Hey Carsix79,
Maybe the reason is the license was obsoleted just recently? You are correct, it is not valid now:
I'm just asking myself, why do you always have to be so "direct" at least? Have you ever noticed we ask players to update us if possible?
This option is shown under each casino page:
So, thank you very much for your kind support. I get it checked. 🙏
pre 1 godinu
U kom smislu sam usmeren?
Zamislite sve one igrače koji trpe nepravdu i ne mogu da budu zaštićeni od strane regulatornog tela na koje i sami izjavljuju da se moraju obratiti u slučaju sporova.
Pokušajte da pitate operatere u ćaskanju za objašnjenja o njihovoj licenci. Isključuju vas iz ćaskanja i blokiraju vas. Dakle, znaju da rade ilegalno.
Automatski prevedeno:
pre 1 godinu
Really disappointed right now. I recently gave this site what I thought was a fair and positive review, but now they are making it difficult for me to close my account. It's bad enough a person needs to jump through hoops to access any kind of responsible gaming tools, but to ignore an email, have to go through chat again, who makes you send another email and then wait another 24 hours for response is ridiculous and predatory. Really bad business.
