pre 2 godina
Hello,
I think that the moment you were able to verify your account as an Aussie player, you should be ok.
Thank you for letting us know, feel free to get back with any information. I hope it will be alright.
PalmSlots Casino - opšta diskusija (strana 2)
pre 2 godina
Hi Radka, So they say they paid me on the 23rd - its now the 28th and nothing received yet, They said to follow up with my bank, but would not give me any transaction details or even country that sent the payment as "they can not give that information". I can't go to my bank with virtually no information, so will wait a few days. I will keep you updated. Thanks, Kirsty
pre 2 godina
Hi Kirsty,
I don't like this, I think that an honest casino can provide the transaction ID if necessary. But I agree that it's a good idea to wait a bit. The transfer may have been simply delayed, well, we shall see.
I will wait for your update.
pre 2 godina
Ovaj onlajn kazino je najmanje loš kao i svi ostali!
Ali najgore je što imam dostupno ćaskanje. Nekoliko minuta kasnije ne mogu nigde da pronađem ćaskanje na svom nalogu, kako to funkcioniše, molim vas? Kada sam položio toliko novca, očekujem uslugu koju definitivno ne nalazim ovde
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pre 2 godina
Hello,
it's the message chat symbol on the lower right part of the site:
Can you try that out, please?
pre 2 godina
Hi Radka, just an update, they are now escalating to the relevant team, as still nothing received. Withdrawal shows as processing and they say it shows until my bank accepts transaction. Not sure how they figure that out, and will not even tell me which country transaction comes from, and are blaming my end for delay, but I have received payouts no problems before. Will update when received any news / money. Regards Kirsty
pre 2 godina
Hello Kirsty, it is really strange. Then I would ask them for providing you the transaction ID. Have you ask them? As I can see, you already know where to submit a complaint on our website. You say that it's been a couple of days ago. In case your issue last longer than two weeks, don't hesitate to submit it. Thank you for keeping us informed.
pre 2 godina
so my money has again been returned and they sent me this: "Please note that the withdrawal was canceled because you used a wrong SWIFT/BIC code. The funds are now back in your gaming account, and you can request a new withdrawal."
My Swift code is correct - but there is nowhere to put the BSB number. I have tried with both the swift code and the BSB and both rejected (I am keeping screen shots). Now when I go to withdraw it wants me to verify my account, I upload all the documents, take the photo and get the green tick with complete (screen dumped this) and go to withdraw only to find it wants me to verify. Do you think I need to put complaint in??? Its been a month today since I went to first withdraw.
Thaks for this service
Kirsty
pre 2 godina
Hi Kirsty, It's been quite a while and I see your difficulties are repeating. Yes, I would submit a complaint. Some of our colleagues from complaint team will take care of you and you may find the root of the problem. Maybe it's just a glitch or some kind of incompleteness when entering information via Internet banking. I'm wondering myself what it's all about.🤔 Colleagues are more familiar with such steps, I hope they will give you more advice. Don't forget to inform us here about the progress. Thank you
Ažurirano od strane autora pre 2 godina
1
pre 2 godina
Hello Kirsty, one more thing came to my mind. What about putting spaces in entering a numeric code? One user has recently mentioned that due to putting spaces in the code his withdrawals were denied due to that. Can you have a try?
I also made a little search regarding to BSB which is used in Australia
"....BSB codes vs. SWIFT/BIC
Similarly, you may be wondering if BSB numbers and SWIFT/BIC codes are the same. Both BSB numbers and SWIFT/BIC codes achieve the same goal: to identify where you are sending money to, but they are not the same. The biggest difference between the two is that BSB numbers are used for domestic purposes, whereas SWIFT/BIC codes are an international network. For international money transfers, both a BSB code and a SWIFT/BIC code are used. ...." here you can read a little more but I don't know what bank do you have. Keep this information as general.
If you already tried with BSB and also without, then I would really focus on not putting spaces.
Ažurirano od strane autora pre 2 godina
pre 2 godina
Ono što me posebno nervira je to što nema ćaskanja, ionako je gubitak!
Mogu samo da savetujem da ne igrate ovde! Mislim na Palmslot!
Ažurirano od strane autora pre 2 godina
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pre 2 godina
Hello,
the chat is there:
Are you able to connect with the operator, please? According to our review, there should be somebody available 24/7 🤔
pre 2 godina
Ćaskanje mi je još uvek nedovoljno!
Kazino bez ćaskanja je beskorisno!
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pre 2 godina
Hello,
what do you mean, please? Can you see the chat icon in the right lower corner? Maybe no chat operator connects to you?
pre 2 godina
Hi Radka, have submitted another withdrawal which shows as processing. I used my SWIFT code and then Account number as there is only space for two sets of numbers. Other casinos ask SWIFT, BSB and Account number. I will let you know how I go. They did not reply to my emails, but placed the money back into my account. They have fixed my verification so I was able to request another withdrawal. Thanks. Kirsty
pre 2 godina
Hi Kristy,
that sounds like good progress to me, thank you for getting back to us!
So let's hope that the casino will fulfill the withdrawal with ease at least for the second attempt. I have to add though that I find it quite silly that the casino is unresponsive in such a situation.
pre 2 godina
Osvojio sam džekpot od 5000 evra igrajući "Kralj džungle - bonus za zlatne noći" u ovom kazinu 11.06.22. Pobeda je bila vidljiva samo u igri, ne u ostalim igrama i ne na kazino računu. Naravno da sam odmah pitao i dobio odgovor sa četa, prosleđen i proveren. Iznos je još uvek bio vidljiv u igri nekoliko dana, nakon 3 dana je nestao. U međuvremenu sam napisao imejl podršci i mnogo puta me podsećao na to. Nisam dobio ni potvrdu ni broj karte ni bilo kakvu informaciju – do danas. Čet uvek daje iste informacije "još uvek proveravamo". Šta možete da proverite tokom 3 nedelje? Ako sam prekršio bilo koja bonus pravila ili bilo šta drugo, recite mi. Samo glumiti mrtvo izgleda veoma neprofesionalno i ostavlja utisak da ne želite da unovčite. Ne radi se čak ni o isplati, već samo o tome gde je iznos otišao. Nemam više nade da ću dobiti novac ili bar deo.
Ažurirano od strane autora pre 2 godina
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pre 2 godina
Hello there,
no update, so is everything ok with PalmSlots now? 🙂
pre 2 godina
Osvojio sam džekpot od 5000 evra igrajući "Kralj džungle - bonus za zlatne noći" u ovom kazinu 11.06.22. Pobeda je bila vidljiva samo u igri, ne u ostalim igrama i ne na kazino računu. Naravno da sam odmah pitao i dobio odgovor sa četa, prosleđen i proveren. Iznos je još uvek bio vidljiv u igri nekoliko dana, nakon 3 dana je nestao. U međuvremenu sam napisao imejl podršci i mnogo puta me podsećao na to. Nisam dobio ni potvrdu ni broj karte ni bilo kakvu informaciju – do danas. Čet uvek daje iste informacije "još uvek proveravamo". Šta možete da proverite tokom 3 nedelje? Ako sam prekršio bilo koja bonus pravila ili bilo šta drugo, recite mi. Samo glumiti mrtvo izgleda veoma neprofesionalno i ostavlja utisak da ne želite da unovčite. Ne radi se čak ni o isplati, već samo o tome gde je iznos otišao. Nemam više nade da ću dobiti novac ili bar deo.
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pre 2 godina
Hello there,
my congratulations on the Jackpot! If I may speculate a bit I would say maybe the game provider is checking out your gaming history, because normally the jackpot is paid by the game provider. If so, the casino simply has to wait for the end of the check.
I agree that you should get more details and preferably a deadline, so you can feel less tense, on the other hand, it would be only a guess since the casino is not involved, and it also explains why the amount is not shown anywhere. I truly think that it is all up to the game provider now.
You may try to ask the casino about that. 🤔
pre 2 godina
Zdravo Radka,
Hvala na čestitkama i zanimljivom i lepom prilogu. Napisao sam brojne mejlove kazinu tokom poslednjih nekoliko nedelja i evo, danas sam dobio odgovor. Problem bi bio rešen i sada mogu da završim sa igranjem igara. I ja sam to uradio i naravno napravio snimke ekrana pre i posle. U početku, moj nalog je bio podešen na 0 kada sam se prijavio, kao i ranije. Tako da otvorim igru i imam stanje od 5000 evra (iznos džekpota). Tako da završavam sa igranjem besplatnih okretaja, ne sećam se da sam ih imao. Ali ok. Prošlo je 3 nedelje, možda se ne sećam tačno. A nakon završetka besplatnih okretaja stanje je: 0 (NULA). Naravno, i ja ću napraviti snimak ekrana. Naravno, odmah sam poslao oba snimka ekrana u kazino sa svojim odgovorom. Dakle, nažalost, ništa nije u redu. Sada mogu samo da čekam sledeći odgovor. To može biti samo pitanje nedelja... Naravno da ne mogu da budem srećan zbog pobede pod ovim okolnostima. On ne postoji. Šteta jer PalmSlots nudi mnoge od mojih omiljenih igara. Igram nekoliko godina i osvajao sam veće iznose, ali mi se ništa slično nije desilo ranije. Neću odustati i objaviću ažuriranje ovde čim bude nešto novo.
Puno pozdrava
Eveline
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