Pokušao sve, ali bezuspešno.
Vaš zahtev za spor u vezi sa sledećim transakcijama je otkazan.
Zašto je otkazan i šta to znači?
Vaš zahtev je poništen jer nam niste dostavili nikakav dokaz da ste prvo pokušali da postavite svoj upit trgovcu, pre nego što ste nam poslali zahtev.
U obavezi smo da obrađujemo sporove u skladu sa Visa i Mastercard pravilima. Ta pravila navode da Revolut može pokrenuti proces oporavka za kupca samo ako kupac pokuša prvo da reši spor direktno sa trgovcem.
Kao rezultat toga, zatvorili smo ovaj zahtev i nećemo dalje tražiti ovu tvrdnju.
Tried everything, but unsuccessful.
Your dispute request regarding the following transaction(s) has been cancelled.
Why was it cancelled and what does this mean?
Your request was cancelled because you didn't provide us with any evidence that you attempted to raise your query with the merchant first, before raising a request with us.
We are obliged to process disputes according to Visa and Mastercard rules. Those rules state that Revolut can only initiate a recovery process for a customer if the customer attempts to address the dispute directly with the merchant first.
As a result, we have closed this request and won't be pursuing this claim any further.
Automatski prevedeno: