Zdravo momci, ovo je specifično za revoluciju. Podigao sam 1 povraćaj sredstava za rundu 500, a 45. dana trgovac nije reagovao pa je povraćaj sredstava obrađen. Zatim sam podigao 6 odvojenih uplata u ukupnom iznosu od 550 funti i nakon 45 dana trgovac nije reagovao. Jurio sam ih nekoliko puta, razgovarao sa menadžerima, podnio žalbu itd. Ali, oni sada kažu da moram da sačekam da prođe 12 nedelja umesto toga i dali su mi datum. neko je imao ovakav povraćaj sredstava? i ako trgovac nije reagovao tokom čitavih 12 nedelja, da li ste onda dobili novac nazad?? Njegova mastercard, tako da znam normalno 45 dana, ali ovo je maksimalni vremenski okvir, 12 nedelja, nema pre arbitraže/arbitraže, a trgovac nije odgovorio ni jednom. Da li je neko imao, ili je imao nešto slično??
Hi Guys, this is revolut specific. I raised 1 chargeback for round 500 & on day 45 merchant was unresponsive hence refund was processed. I then raised 6 separate payments totalling like £550 and after 45 days merchant was unresponsive. Chased them up several times spoke to managers raised a complaint etc. But, they are now saying i have to wait until 12 weeks is up instead and gave me the date. anyone had a chargeback like this? and if the merchant was unresponsive through the entire 12 weeks did you then get the money back?? Its mastercard so I know normally 45 days but this is being the max timeframe, 12 weeks, no pre arb/ arbitration, and merchant has not responsed once. Anyone having, or had something similar??
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