Question about Gambling websites with Curaçao license using incorrect Merchant Category code (strana 618)

Goriwire are Quickbit. They will deny any record of the transaction over email to delay you. This company are utter scum and involved with payments for loads of these casinos.

Also Quickbit is now Valuno Group.

https://investor.valuno.com/en/

Adding layers...just to make it more difficult to trace their fraud.

So MCC 5816 is what TERRVERS use which upon looking is digital goods - gaming however as it isn’t the gambling code this should still work for a chargeback right?

just getting my evidence for when rbs come back to me for my complaint

So it seems I have been waiting over an hour on Revolut’s Live Chat for them to raise chargebacks after the operative told me to wait whilst she raised them only to be told after an hour to raise them myself or contact the merchant. You literally couldn’t make up the incompetence of this ‘bank’. 😂

It is not gambling - gambling specifically can only be 7995 and is defined here.

They are an absolute disgrace of a bank. They literally know nothing about anything. They told me to raise new complaints even though the initial complaint wasn't resolved. I raised 3 others and they have never responded - waiting for FOS to rule against them once again.

Even when they do ‘investigate’ subsequent complaints it’s just a copy/paste email. I have two complaints where it’s literally word-for-word about unregulated gambling being against their Terms so they started to recover bank transfers then decided not to blah blah blah. I am 100% sure they never attempted to recover anything. I know banks get a bad rap generally but Revolut truly are something else! Sometimes how bad they are works in customers’ favour though, glad you won your FOS cases. I only have one active, my first ever, and am awaiting the outcome currently.

Yeah, ive tried to complaint to them several times, they dont even reply to me anymore 😅 last time they got back to me was in the late 2024.

They dont investigate anything, they dont even know what they are doing, im sure of this.

They seem to think all these transactions are gamble, but they cant be becouse they are not using the right MCC, so they cant just say that they are following the rules by the cards, they are not.

Theres a reason they have to pay fines all the time for not following rules themselves, latest one being 3.5 million euros.

Actually Visa and Mastercard should also be guilty and fined with large sums becouse they didnt do anything about this at all, they could easily shut down the service for all these companies and see the connection between them all and persons behind.

Hope FOS finally solves all this BS.

How did you get to a point where they’d offered you a payout ? I’d really appreciate your insight

Thank you mate, just emailed you!

Hey guys,

Another quick question. I placed a SAR with a certain casino and they keep responding with the same copy and paste email stating I can get all information from my account - which I can no longer access as they've closed it.

As they are not regulated in UK, am I to assume they can just disregard my request? I've asked almost four times now and just keep getting the same rubbish back.

Thanks in advance!

I am getting the same responses but they still have to comply with your request as they have their own data protection laws they have to follow which forces them to comply with your request

Hmm.. I'm wondering if they're stalling for a reason.

Not sure how to respond to them any more, sick of the copy and pasted messages ha. I will try look into their own T&C's and licensing laws and hit them with that - see if I can't get a stable response.

They told me to contact third party payment providers but will not supply any information on who they are, or give me my transactions. Frustrating!

Know someone that got an NDA and payment. I won a case against them on this very forum for a non-related complaint about their predatory services.

Did they take a bank transfer or crypto do you know?

Anyone happen to have an email address for Igloo Ventures SRL? Unsure if they are also Igloo Ventures LTD..

Thanks in advance!

Santeda? They use Payop for bank transfers I think and they do use Crypto.