Question about Gambling websites with Curaçao license using incorrect Merchant Category code (strana 656)

I’ve had no emails or receipts!

worrying.

What about texts? Like I said once you know for definite the merchants names for the casino you can't remember the name of, put them down in here

VISIONSPERO

I've never had them as a merchant, maybe someone else on here has. Have you typed that merchant in t the search box at the top, it will show if anyone else has mentioned them

For everyone asking about the UKGC not replying, give them a call, say you've sent an email but had no reply. Ask them if they can email you with a response and that you would like to send them ( the UKGC) details on the casino as they will send you the email I've shown you, and at the bottom is information to fill out on the casino. Call them, you have nothing to lose . Ask about the legality of the casino in question and play slightly dumb

I’ve emailed them, is it not worth pursuing if you bank with starling?

Thanks for this. May I ask - was the refunded money paid for by the banks themselves, or through successful chargebacks with the merchant?

Anyone any advice what to do with revolut

they declined my chargebacks

emailed them close to 2 weeks and not had a single response: I can’t go FOS without them issuing final notice. Any help be appreciated. Cheers

Curaçao Gaming has closed as of August 2024 that was the email for the old licensing/regulatory oversight

This email below is a response I got from Curacao e gaming ....

None of the sites seem to have this button so I have emailed back to reiterate this.

They must have if they are a CEG licenced operator. What sites are we talking about and I'll check for you? Santeda used to be Curacao but have moved everything to Costa Rica as they can't pass the required audits with CEG.

Ok I understand. Don't understand why anyone would buy crypto directly on these sites tbh - the rules are sketchy to say the least and fees are high. I'd say those payments were a grey area more than the same as a deposit to a Casino directly if you know what I'm saying?

I have this email from the UKGC. This is only for people who aren't going down the Goods and Services route. Misrepresentation and Fraud route this would be helpful for definitely.

Sent literally about 20 emails to the UKGC about Santeda alone. They come back and say "they are not registered in the UK", "We will pass to our compliance team for further review". They have tried to get Santeda casinos delisted for the past 2 years...spectacular failure. They also said they would "shutdown all nonGamstop affiliates", failure again. Literally until they go down the route of the US or Australia with it then nothing will change.

You need to raise a complaint. If they still reject you after the complaint you can go to FOS

Yes I do not know how they do it as in the UK no one can buy crypto without id etc but they use the bank transfer to buy crypto in your name that must be wrong ! they use. Polish crypto provider

Fresh-bet, Goldenbet and Betfoxx. I believe goldenbet is Santeda although there has been an interview in the last 7 days about the CEO of goldenbet Alexander Popovic.

I went on to licences and saw this

Ryker. B.v is freshbet

What is the best route to go down?

None of these companies have a CEG licence unfortunately - didn't think they would as CEG require full payment vetting and normally it's only Crypto sites who are licenced by them now.

Depends how many transactions you have and the evidence you have collected. Goods and Services chargebacks cannot lose because you literally will not have received a service from the merchant. If there are too many of them though the bank might reject on the basis of potential fraud. Other routes are probably the ones for people with the most transactions.