I have the feeling that you describe the problem and once you say how we can solve it and then that you don't need help. I'm a little confused about that. You say the problem is with the payment provider, why don't they want to accept proof of address?
Also, can you write it to Nick in your open complaint, you do not need help anymore please? 🙂
Zdravo Jaro. Zašto je moj zahtev bio zbunjujući? Možda je to zbog prevoda na vaš jezik? Kontaktirao sam vas jer je Rollko odbio moje povlačenje. Svaki put kada sam pokušao da povučem, Rollko je pronašao drugačiji razlog da odbije uplatu. Kontaktirao sam te jer sam mislio da mi možeš pomoći. Posle nekoliko dana pokušao sam ponovo da podignem i odjednom je novac prebačen preko Skrilla bez ikakvog objašnjenja od Rollko-a. Napisao sam vam da je problem rešen i da sam dobio novac. Takođe sam pomenuo da Skrill sada ne prenosi novac na moj račun i odbija bilo kakav dokaz adrese. To su bile samo neke informacije. Žao mi je ako moja poruka nije bila sasvim razumljiva.
LG
No worries at all. We're glad that the casino has resolved everything.
But what about the money now? Have you finally received them? Is everything okay?
Zdravo Romi.
Da, novac je konačno stigao. Posle bezbrojnih pokušaja, Skrill je prihvatio moj povraćaj poreza kao dokaz adrese i preneo novac.
We are both so glad to hear that! I just hope this is the worst you may encounter and any other casino journeys will be much more pleasant! The way I see it, Skrill support didn't show its best this time.
Zdravo, osvojio sam 2000 evra na Rollxo-u.
Ali novac mi se ne isplaćuje.
Probao/la sam sve. Osvojio/la sam novac bez bonusa. Isplata uvek odbije.
Pozdrav Jirgen
Hi, the most important thing in the current situation is probably why the casino is declining your withdrawals. Did you ask them about it and did they give you a relevant answer? How long have you been trying to withdraw your money?
Please let me know.
Zdravo, uplatio sam depozit preko Rollxo-a i odmah nakon što je novac uplaćen, moj nalog je blokiran i deaktiviran. Pokušavam da kontaktiram podršku od petka. Ćaskanje uživo mi nije dostupno jer je potreban nalog.
Niko ne odgovara na imejlove.
Hello, I would like to ask you some questions, but apparently if they blocked you right after you made the deposit, you won't know much. Especially if you contacted them and they didn't respond.
That's why I would recommend you lodge a complaint, where our team will investigate and hopefully find out where the problem lies.
Are you interested?
Hi,
I won an amount of $550 on rollxo about a week ago and requested a withdrawal. I went through the whole verification process and successfully verified my account. My withdrawals keep getting rejected everytime I've tried several times now and they just keep saying to re submit the withdrawal I think something really weird is going on here. It also takes them a total of six days to process it when I ask for another withdrawal I'm so frustrated. The support from the customer service isn't that great either they are like robots just repeat the same thing over and over and tell me to be patient and wait and that they can't give me a timeframe on when I will get the withdrawal I also have sent several emails to support and get no reply I am really not happy with the service at all and it's taken all the fun and excitement out of the whole experience for me I just want my money that I won but I know I won't receive it.
It is completely understandable that you feel this way, and I believe that everyone would.
Please tell us if your account is now fully verified and when the last time you requested the withdrawal was.
If there is no movement whatsoever, our complaint team could intervene. All you need to do is to submit a complaint and explain the whole situation.
We'll wait for your update on the situation.
Zdravo, možda mi neko može pomoći da utvrdim da li je ono što je kazino RollXO uradio bilo legalno. Ispunio sam uslov za bonus i već sam imao 3000 evra pravog novca. Hteo sam da ga podignem, ali sam iznenada dobio imejl o otkazivanju i svih 3000 evra je oduzeto. Ovo je bilo objašnjenje kazina:
Zdravo, Silvija!
>
> Vaš zahtev za isplatu 3000 evra je otkazan.
>
Otkrili smo da ste prekoračili maksimalni ulog dok ste igrali sa aktivnim bonusom. Nažalost, morali smo da vam prilagodimo stanje zbog toga. Molimo vas da pregledate naše uslove i odredbe za bonus i da budete pažljiviji sledeći put. Izvinjavamo se zbog eventualnih neprijatnosti i cenimo vaše razumevanje.
Obično ne možete igrati sa visokim ulozima dok ste u bonus rundi (limit je obično od 5 evra uloga), ali ja sam mogao da igram sa više, tako da je to greška kazina, a ne moja, zar ne? Ili grešim?
Bio bih veoma zahvalan za bilo kakav savet ili trik, mislim, to je zaista velika količina novca koju su mi jednostavno proneverili.
Srdačan pozdrav, Silvija
It would surely be for the best if the casino could block bets over the limit, and that is what we always suggest to all the casinos to do. Unfortunately not all of them have it, though.
So, they leave it up to their players. The player has to read the terms of the bonus before playing, actually, and not exceed the betting limit.
May I ask if you bet over the limit continuously because you found out that it is possible?
Hej, ovo je trebalo da bude više žalba na kazino, ali naravno da sam zahvalan na svakom savetu. Svakako ne možeš mnogo da uradiš povodom toga, ali znam iz drugih kazina da ne možeš da igraš visoke uloge dok si još uvek u bonus zoni.
Moj nalog je tamo potpuno verifikovan, međutim, još uvek nisam zatražio isplatu, jer sam tek nedavno počeo da igram tamo.
Good day to you. I just want to say that I agree; in most casinos bonus balance related to active bonus is limited to max bet rule and I thank you for allowing Romi to mention, that it would be great if casinos invested in their platform to enforce such limitations on the software level. 🙂
Once you go for the withdrawal, please let us know how smooth the first one will be.
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