Hvala vam što ste podelili svoje iskustvo. Zvuči veoma frustrirajuće ako ste zahtevali zatvaranje naloga više od 30 puta, a kazino ili vaš VIP menadžer to sprečava, to je ozbiljna briga.
Da li znate zašto kazino odbija da zatvori vaš nalog? Da li su vam dali neko objašnjenje o situaciji? Bilo koji detalji koje možete da pružite pomoći će vam da razumete šta se dešava i kako dalje.
Pošto je ovo ozbiljan problem, takođe bih preporučioda ovde podnesete zvaničnu žalbu . Obavezno uključite sve dokaze, imejlove, logove ćaskanja i svu prepisku sa vašim VIP menadžerom. Ovo će omogućiti da se slučaj pregleda i nadamo se da će naš tim moći da vam pomogne.
Jesi li unutra?
Thank you for sharing your experience. That sounds very frustrating if you’ve requested account closure over 30 times and the casino or your VIP manager is preventing it, that’s a serious concern.
Do you know why the casino is refusing to close your account? Have they given you any explanation about the situation? Any details you can provide will help understand what’s going on and how to proceed.
Since this is a serious issue, I would also recommend filing a formal complaint here. Make sure to include all evidence emails, chat logs, and any correspondence with your VIP manager. This will allow the case to be reviewed and hopefully our team will be able to help.
Are you in?
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