SlotsVil Casino - opšta diskusija (strana 2)

They are scammers, they never close the account.

Son unos estafadores no cierran la cuenta nunca

I sent you a link - green letters, where I recommended you to file a complaint. If you don't open a complaint, we can't do anything without it, so please do so and then our team will investigate the whole case. 

If something doesn't work, please let me know. 🙂

Hello, I corresponded with you three weeks ago and you also registered a complaint at that time. Why didn't you reply in the end ? 

As for closing the account, why doesn't the casino want to do that ? Did they say a reason or just ignore you ? Again, if you need help, you can submit a complaint, but it would be good to reply and cooperate with our team if you can't solve it on your own. 

So let me know how your situation is. 

They have responded to me by email and tell me that my documents have already been received, that if they needed any more they would ask me.

They also add that the payments team will contact me when the withdrawal is completed

Me han contestado por email y me dicen que mis documentos ya han sido recibidos, que si necesitaran alguno más me lo pedirían.

Además añaden a que el equipo de pagos me contactará cuando el retiro esté completado

Great so the situation has moved forward which I am very happy about. I hope their team will contact you soon and you will get your money. 

Let me know then.

But, this casino is new, right? You have to try.

Ma, questo casinò è nuovo, giusto? Tocca provare.

It is quite new, you are right. They doesn't seem to do well, though, when it comes to the safety index.

Have you played there, perhaps?

Hello, I come to say that I have already received my payment so positive point for them

Hola, vengo para decir que ya he recibido mi pago por lo que punto positivo para ellos

Great news, I'm glad you got it. 

Do you think after this experience you will get a chance to play here again ? 😉

This casino should be closed, I have requested many times for two weeks the deletion of my account without the possibility of reopening because I have a gambling problem, and they do not answer, through the chat they say to send an email to customerassist@slotsvil.com already customercare@slotsvil.com , and they don't answer anything, nor do they have a visible license or what gaming organization they belong to.

Este casino deberían cerrarlo, he solicitado muchas veces desde hace dos semanas la eliminación de mi cuenta sin posibilidad de reapertura porque tengo ludopatía, y no contestan, por el chat dicen que envie correo a customerassist@slotsvil.com y a customercare@slotsvil.com, y nada no contestan, tampoco tienen visible una licencia ni a que organismo del juego pertenecen.

I try to make the claim in the link you tell me but when I write the words are automatically deleted and it doesn't let me describe my incident.

Intento hacer la reclamación en el enlace que me dices pero cuando escribo se borran automáticamente las palabras y no me deja describir mi incidencia.

They are unlicensed scammers.

Son unos estafadores sin licencia

Not only that, but I have sent them many emails asking for the deletion of my account and they respond that they give me a €10 bonus without a deposit to play, when I am asking them to please delete my account because I have a gambling problem, it is very strong , do not eliminate this casino, which is neither licensed nor belongs to any gaming body.

No solo eso, sino que les he enviado muchos correos pidiendo la eliminación de mi cuenta y me responden que me dan un bono de 10€ sin depósito para jugar, cuando les estoy pidiendo por favor que eliminen mi cuenta que tengo ludopatía, es muy fuerte, que no eliminen este casino que encima ni tiene licencia ni pertenece a ningun órgano del juego.

I have read their terms and conditions and they say it can take up to 60 days for them to delete your account

Me he leído sus términos y condiciones y dicen pueden pasar hasta 60 días para que eliminen tu cuenta

I've been following the Slotsvil Casino discussions. Choosing a secure platform is crucial. I found WeLoveLotto to be reliable. Always research to find the best option.

So try to create a complaint in incognito/anonymous mode and hopefully it will work without any problems. If you still have difficulties, let me know.

However, it certainly shouldn't be like that and that means that the casino will send you a bonus when you ask them to close your account. It's definitely not professional or pleasant. I hope that you will be able to file a complaint and we will be able to help you somehow. 

I will keep my fingers crossed. 😕

Good morning Elsabiiio27, I would like to be able to contact you outside of this forum to see if you can help me. I have just made a withdrawal of €2,000 at slotsvil and it appears pending and through the chat they tell me that the corresponding department will review the request and will contact me but little information about when I will receive the payment or anything specific….I don't know what I should do so that they don't delay me and put obstacles in my way…can we contact them in another way and you can help me with my problem? Thanks.

Buenos dias Elsabiiio27, me gustaría poder contactar contigo fuera de este foro para ver si me puedes echar una mano. acabo de realizar una retirada de 2.000€ en slotsvil y me aparece pendiente y por el chat me dicen que el departamento correspondiente revisará la solicitud y se pondrán en contacto conmigo pero poca información de cuando recibiré el pago ni nada concreto….no sé cómo he de hacer para que no se demoren y me pongan trabas…podemos contactar de otra manera y me echas una mano con mi problema? Gracias.

I know how to do it

Yo se como hacerlo

Are you Spanish? Leave me your phone number and I'll contact you via WhatsApp

Eres español ? Déjame tu teléfono y te contacto por whatsapp