Jesu, ali ako ću biti iskren, to je uvek odluka zasnovana na podacima; podaci se uglavnom prikupljaju putem žalbi, a kao što ste možda pretpostavili, žalbe traju dosta vremena. Najteži deo je što manje-više nismo u mogućnosti da prikupimo dokaze ili podatke o tome da li je KYC, na primer, namerno produžen ili ne. Indeks bezbednosti ostaje nepromenjen pod uticajem „možda" ili „mislimo da". Da bismo održali nepristrasnost, moramo takođe jasno saopštiti svaku promenu kazinu.
Tu, po mom mišljenju, počinje najproblematičniji deo. Savršeno razumem da je za igrače sve jasno i ima smisla, jer kada se problem reši ili ne reši, zatvarate nalog i odlazite.
Međutim, naš posao je da i dalje budemo u mogućnosti da pomognemo i drugim igračima, što zahteva otvorenu komunikaciju sa obema stranama i „kazne" zasnovane na čvrstim dokazima. Ako počnemo da menjamo indekse bez čvrstih dokaza ili izjava, kazina mogu jednostavno reći: „U redu, vi odlučujete." Ne možete opravdati svoje postupke; više nas nije briga za vaš centar za žalbe.
To je prilično ograničavajuća pozicija. Samo kažem da smo svi svesni situacije.
They are, but if I am to be honest, it is always a data-driven decision; data is mainly collected through the complaints, and as you may have assumed, complaints take quite some time. The tricky part is that we are more or less unable to gather evidence or data on whether the KYC, for instance, was prolonged on purpose or not. The Safety Index remains unaffected by "maybe" or "we think that." To maintain impartiality, we must also clearly communicate each change to the casino.
This is where, in my opinion, the most problematic part begins. I perfectly understand that for players, everything is clear, and it makes sense, because once the problem gets solved or unsolved, you close the account and move away.
Our job, however, is to still be able to help other players too, which requires open communication with both sides and "punishments" based on hard proof. If we start changing the indexes without solid proofs or statements, casinos may simply say, "Okay, your call." You can't justify your actions; we no longer care about your complaint center."
That's quite a limitation position. I'm just saying we are all aware of the situation.
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