pre 1 godinu
Ako želite da diskutujete bilo šta vezano za Thunderbolt Casino, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.
Thunderbolt Casino - opšta diskusija
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pre 1 godinu
Just want to say I'm really disappointed in Thunderbolt Casino. I've been playing there for a few years now and is shocked at how they handled my complaint. If this is how they treat their loyal customers I don't want to be part of them anymore. Think twice before you play at Thunderbolt.
pre 1 godinu
Oh, I'm sorry the casino suddenly stopped responding to your complaint.
Sometimes even such a situation can be solved later. We shall see.
Thank you for sharing your feelings. It sounds like you were satisfied untill now. 🙁
pre 2 meseci
Posle godinu dana verifikacije mog naloga, oduzeli su dva povlačenja i bonus zaradu od 109.000 randa, što odgovara 5.000 evra.
To je prevara kazino
Pitanje je.... Zašto mi dozvoljavaju da se prijavim i igram...
Ako mi posle svega ovoga smanje zaradu na 0 i ograniče me jer sam iz Španije, a ne iz Južne Afrike, moja zarada će biti smanjena na 0 od 109.000 randa.
To je loš posao, nepouzdan, lažan, krađu iluzija, za ljude kojima može biti potreban čak i ako su iz druge zemlje.
To je nameštanje za prevaru, ne verujte ovom kazinu za svoje dobro
Automatski prevedeno:
pre 2 meseci
Posle godinu dana verifikacije mog naloga, oduzeli su dva povlačenja i bonus zaradu od 109.000 randa, što odgovara 5.000 evra.
To je prevara kazino
Pitanje je.... Zašto mi dozvoljavaju da se prijavim i igram...
Ako posle svega ovoga smanje moju zaradu na 0 i ograniče me jer sam iz Španije, a ne iz Južne Afrike, moja zarada će biti smanjena na 0 od 109.000 randa.
To je loš posao, nepouzdan, lažan, krađu iluzija, za ljude kojima može biti potreban čak i ako su iz druge zemlje.
To je nameštanje za prevaru, ne verujte ovom kazinu za svoje dobro
Automatski prevedeno:
pre 2 meseci
Hey, I saw that you had a complaint about this and you ended up stopping replying in the end.
However, regarding the bonus, did you know from the beginning that you couldn't take them ? How did you manage to get it in the first place ? What did it take a year to verify ?
Could you please explain that to me ?
pre 2 meseci
Da, Jaro. Smešno je zašto mi daju bonus ako kasnije ne mogu da podignem profit?
A verifikacija koja je u toku trajala je godinu dana jer su zahtevali imejl koji je stigao kući u pismu... Ne dobijam mnogo mejlova... Ili bankarski sloj koji nije vredeo ili snimke ekrana mojih banaka na moje ime ili fotografije lične karte ili kartice, sve što su malo znali da verifikuju moj račun, slučaj je da su 109.000 afričkih randa, što je ekvivalentno 5000 evra, uzeli iz kazina, ostavili su me na 0 i dva podizanja po 5000 randa i 500 afričkih randa je poništeno, isključili su me iz dobitaka jer nisam bio iz zemlje nakon što su mi dali bonus... Otključano... I dobiti taj iznos u profitu tužna ali istinita priča
Automatski prevedeno:
pre 2 meseci
Ovo su snimci ekrana koje sam uspeo da dobijem
Automatski prevedeno:
pre 2 meseci
Hello,
I'd say this is poor customer experience indeed. Frankly, some casinos still claim it is not possible to restrict, countries, bonuses or games on the software level which would prevent such situation pretty easily. 🙁
Would you mind responding to the good questions Jaro did ask you earlier? I'd say it is imperative to understand all consequences. Let me repost these questions for you:
"However, regarding the bonus, did you know from the beginning that you couldn't take them ? How did you manage to get it in the first place ?"
Based on the fact that the casino keeps mentioning countries like "South Africa, Namibia, Swaziland, Lesotho, and Mozambic" as excluded from this bonus and associated payout, I'm quite confused at least. How is this information related to Spain? If I'm not mistaken, your ID says ESP. Yet you keep talking about African rands. In any case, have you tried to point this out to the support? I think you should reopen your complaint if this is still possible anyway. Just make sure not to abandon it again, please.
pre 2 meseci
Zdravo Radka, prema Thunderbol Casino-u postoje neki uslovi i odredbe.
Međutim, bilo mi je dozvoljeno da igram preko Bonusa, bilo mi je dozvoljeno da ga otključam i bilo mi je dozvoljeno da dodam određene dobitke i isplate koji su mi otkazani.
Ne daju mi da ponovo otvorim slučaj u guru kazinu.
Iskreno, zbunjen sam zbog svega ovoga.
U pokerstar-u, kazinu 777, nikada nisam imao ovakav problem.
Automatski prevedeno:
pre 2 meseci
Well, I thought that going through your old case would help me understand the details.
Sadly, it did not. As far as i can tell, you provided some photos declaring your attempts to pass the verification, which were of poor quality and unreadable. No wonder the casino could not use none of these. After that, you were asked to provide communication between you and the casino to find whether other pictures could be accepted or to find whether another issue blocks the procedure. You responded with some hard-to-understand comment stating that "5200 euros sorry r109,000.21 I can't stop playing European roulette with the maximum rans to triples in slot I don't understand it I've tried it with the documents of the thousand photography and nothing they don't want to pay after taking advantage of the promotion 1 month tried to verify people laugh at me they take me for deluded"
You remined silet afterwards, ignoring the requests to provide the aforementioned communication.
Each time I present similarly concrete question, you fail to answer, don't you think? 🙂
I mean, under such circumstances, it is extremely important to provide meaningful answers. Because if you don't, we won't get much further.
Concentrate on this, please:
Did you know from the beginning that you couldn't take the bonus?
How did you manage to get the bonus in the first place?
Based on the fact that the casino keeps mentioning countries like "South Africa, Namibia, Swaziland, Lesotho, and Mozambic" as excluded from this bonus and associated payout, I'm quite confused at least. How is this information related to Spain?
If I'm not mistaken, your ID says ESP. Yet you keep talking about African rands. In any case, have you tried to point this out to the support?
I'll wait for your next response. 🙏
pre 2 meseci
Zdravo Radka.
Na pitanje Da li ste znali da ne možete da prikupite bonus?
Nisam to znao, ali ako prihvatite uslove i odredbe od početka... Čudno mi je što su mi dali bonus od kojeg zapravo ne bih dobio nikakvu vrednost profita... Čudno mi je da Morao sam da ga otključam da ne bih imao pravo na profit koji sam na kraju akumulirao.
Na pitanje kako ste dobili bonus?
Dobio sam ga sa promotivnim kodom.
Na pitanje kako ste ovu informaciju povezali sa Španijom?
Preko Google-a, širom sveta, veb-sajta igre, preko registracije kazina sa mojim ID-om i naknadnom verifikacijom.
Na pitanje... Da li ste pokušali da to prenesete podršci?
Poslao sam e-poštu službi za pomoć u kazinu Thunderbol
Automatski prevedeno:
pre 2 meseci
Zdravo Radka.
Na pitanje Da li ste znali da ne možete da prikupite bonus?
Nisam to znao, ali ako prihvatite uslove i odredbe od početka... Čudno mi je što su mi dali bonus od kojeg zapravo ne bih dobio nikakvu vrednost profita... Čudno mi je da Morao sam da ga otključam da ne bih imao pravo na profit koji sam na kraju akumulirao.
Na pitanje kako ste dobili bonus?
Dobio sam ga sa promotivnim kodom.
Na pitanje kako ste ovu informaciju povezali sa Španijom?
Preko Google-a, širom sveta, veb-sajta igre, preko registracije kazina sa mojim ID-om i naknadnom verifikacijom.
Na pitanje... Da li ste pokušali da to prenesete podršci?
Poslao sam e-poštu službi za pomoć u kazinu Thunderbol
Automatski prevedeno:
pre 2 meseci
I would say that I still don't understand what you are trying to say here:
To the question how have you related this information to Spain?
Through Google, worldwide, the game website, through the casino registration with my ID and subsequent verification.
You mentioned countries that cannot take the bonus, but yours and therefore Spain is not among them, so we are trying to find out why you mention those countries at all. Also, the currency you are talking about in Spain is the euro. Are you from an African country that you mention, or how does that relate to what we keep asking you?
Also, when you wrote to the help desk, what did the casino say?
pre 2 meseci
Zdravo Jaro
Obično im je zabranjeno da igraju i registruju se u kazinu jer su iz druge zemlje.
Ono što mi je čudno je da me ne ograničavaju u igranju ili prvom bonusu, ali me ograničavaju u dobicima.
Što se tiče afričkih randova kao vrednosti... Uvek je postojala razmena valuta.
I podrška je ostala zauvek... uzeli su 109.000 afričkih randa iz moje igre i otkazali dva povlačenja jer nisam imao pravo na bonus dobitke nakon što sam ga otključao i dodao određeni profit.
Automatski prevedeno:
pre 2 meseci
Postoje i druga pitanja koja sebi postavljam zašto koriste evropski engleski na veb stranici kazina. Thunderbol kazino koristi afričke randove na evropskom engleskom, dok je Španija ograničena na dobitak od bonusa koji sam već otključao, prevodeći sve što su mi podrška i razgovor za podršku rekli reč po reč posle godinu dana pitanja na engleskom, shvatio sam da su nisu mi pomagali, samo su pokušavali da mi oduzmu nadu da ću prikupiti svojih 5000 evra.
Automatski prevedeno:
pre 2 meseci
I'm truly sorry to say that, but it almost seems like you intend to avoid direct answers. 😀
Let's give it another try:
"They are usually restricted from playing and registering at the casino for being from another country."
Which country? Did you come to play from a restricted country? Have you changed IPs in the meantime?
In what currency is your account? In what currency have you deposited, please?
"they took 109,000 African rand from my game, and cancelled two withdrawals because I was not eligible for the bonus winnings after having unlocked it and added a certain profit"
Well, not sure what to make out of it. Remember when we asked you the following?
Did you know from the beginning that you couldn't take the bonus?
How did you manage to get the bonus in the first place?
Honestly, it feels like we reached the line. The ball is on your side if you catch my drift.
pre 2 meseci
Zdravo Radka
Uvek sam se uverio da sam iz Španije i prilikom registracije u kazinu i prilikom verifikacije svojim nacionalnim identifikacionim dokumentom na fotografiji za kazino Thunderbol.
Valuta aplikacije je afrički rand, pa sam pretpostavio da će prilikom podizanja novca u moju špansku banku automatski zameniti valutu.
Nisam uplatio depozit, dobio sam promotivni kupon koji sam otključao i zatim dodao dobitke iz igara.
Nisam znao da neću moći da igram bonus, ili da ću ga otključati, ili da ću dobiti profit od 109.000 randa koji mi je oduzet. Hvala Radka na razumevanju.
Automatski prevedeno:
pre 2 meseci
I tried to look in the casino and it also throws up the currency you mentioned. They also confirmed on live chat that you can deposit in any currency but it will still show up as ZAR/Rands.
If you say you didn't make any deposit, could you show what bonus you played with with some screenshots? It would be good to see what the requirements were because in most cases the maximum cashout applies. Also live chat confirmed it again that no deposit bonuses are subject to this requirement, so obviously that's why you wouldn't be able to withdraw that much money. I also asked them if Spaniards can take the bonuses without any problems and they said yes. Do you also happen to have any conversation between you and the casino?
Furthermore, did the casino not leave you any money and take all of it or did you have some left in your account?
Please let me know.
pre 2 meseci
Zdravo Jaro
Snimci ekrana koje sam objavio na kazino guruu su sve informacije koje sam mogao dobiti.
Napustili su moj nalog u 0
Hvala na razumevanju Jaro
Automatski prevedeno:
pre 2 meseci
It would be good to answer all my questions because without that we will not move on.
What country are you playing from, where are you currently located?
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