pre 6 meseci
What is the sort code where your money was processed to?
Velobet Casino - opšta diskusija (strana 14)
pre 6 meseci
Jedini bezbednosni indeks koji velobet.com ima je 0. Svi to znaju i svako želi da se maskira kako hoće i to je jedina istina.
Automatski prevedeno:
pre 6 meseci
I got denied verification because i verified with a government issued UK drivers license. This is literally the only form of id i own and this is the only casino to deny me of my winnings because they dont accept a legitimate drivers license with my photo and all my identity details on it, even with a selfie of me holding it, sitting on £1000 and cant get it out, casinos a scam mate
pre 6 meseci
Signed up to velobet, was enjoying playing, deposited about £400 and was loving it, managed to hit some big bonuses and ended up with £1000 in my account, tried to withdraw and was hit with a verification before withdrawal. Okay, nothing out of the ordinary i will provide them with a photo ID (drivers license) front and back and a pic of me holding it, address and proof of bank card.
Proof of address and bank card accepted, drivers license denied, i dont own any other form of ID and am now stuck with £1000 in the account for no reason. Never had this problem woth any other site, a UK drivers license is a legit government issued form of identity and am now thinking im being scammed for my winnings.
Any advice?
Thanks
pre 6 meseci
Velobet.com indeks bezbednosti 0 oni to već znaju ovde i na svim sajtovima.
Automatski prevedeno:
pre 6 meseci
This needs to be proven first, I'm afraid. Your complaint may play a significant role, but we have to wait for its outcome. Changing any Safety Index to zero based on an open complaint would be irrational.
Don't worry, the players who want to inspect the casino before registering there have a fair chance to do so.
Your complaint and this thread are public. Try to calm down, please, and let the complaint proceed.
pre 6 meseci
Signed up to velobet, was enjoying playing, deposited about £400 and was loving it, managed to hit some big bonuses and ended up with £1000 in my account, tried to withdraw and was hit with a verification before withdrawal. Okay, nothing out of the ordinary i will provide them with a photo ID (drivers license) front and back and a pic of me holding it, address and proof of bank card.
Proof of address and bank card accepted, drivers license denied, i dont own any other form of ID and am now stuck with £1000 in the account for no reason. Never had this problem woth any other site, a UK drivers license is a legit government issued form of identity and am now thinking im being scammed for my winnings.
Any advice?
Thanks
pre 6 meseci
Hello,
As can be seen in this thread, you are not the only one having issues with this casino. I would love to provide a concrete answer, but instead, I want to ask you: Has anyone from the casino explained why your ID was denied? I mean, they should be able to explain in full.
We, on the other hand, can barely guess.
Let us know what you've been told.
pre 6 meseci
Veoma sam miran i verujem Mateju, ali stvar u kazinu je uvek isti odgovor i ništa ne pojašnjavaju niti odgovaraju, jer pošto su obavešteni da postoje igrači zavisni od kockanja dozvoljavaju im da nastave da polažu i klade se i igraju svojim životom stoga indeks Sigurnost mora biti u velikoj meri smanjen jer se to dešava mnogim igračima i nije važno da život jedne osobe vredi koliko život mnogih, kazino će takođe biti odgovoran, kažem.
Automatski prevedeno:
pre 6 meseci
You don't have to worry, but as Radka mentioned, the safety index will change when the case is closed, of course based on how it turns out.
You have the opportunity to see, as I did, that Matej said that we are on your side in this case and therefore he has to look at what the casino sent him on Skype again.
I hope that this saga will be resolved as soon as possible and, importantly, fairly.
We will have to wait for further developments, so keep your composure.
pre 6 meseci
Spremam se da uložim žalbu!
Ne mogu da proverim sebe! Oni žele dokaz o kreditnoj kartici. To je sasvim u redu. Ali moja je onlajn banka i ja nemam "pravu" karticu! Snimak ekrana sa mog mobilnog telefona nije prihvaćen!
Objasnio sam problem nekoliko puta u ćaskanju uživo. Zamolili su me da napišem imejl, ali niko nije odgovorio!
Automatski prevedeno:
pre 6 meseci
Hi, I'm sorry when situations like this arise, because I would always be happy if players could find a reasonable way to talk with the casino. So you don't have a physical card, do you? Did you try to ask them if something could serve as an alternative from online banking, where they could verify something like that ?
Regarding the complaint, I saw that it is in review status, so our team will try to help you.
If by any chance you manage to verify or find out something new, I'd certainly be glad if you could let me know.
I'll keep my fingers crossed for a good outcome. 🤞
pre 6 meseci
Mislim da kada kazino preuzme svoju krivicu i indeks bezbednosti se ne snizi a da ni nadležni ne razumeju, jer se ne menja i niko ništa ne odgovara, teško je zadržati prisebnost.
Automatski prevedeno:
pre 6 meseci
Technically, your complaint has not been closed yet, so the outcome still awaits. I think that Matěj took quite an interest in your case, and he has been attending a few quite demanding international events. Let's give it the proper time. Once the complaint is closed, there will be a proper response and closure for you.
(I'm sorry it's in English)
Ažurirano od strane autora pre 6 meseci
pre 5 meseci
Potpuno se ne slažem sa onim što ste uradili sa mnom
Prvo - žalba nije rešena na osnovu bilo kakvog dogovora moje glavne žrtve, tako da za mene ovo nije gotovo.
Drugo-Velobet kazino laže, nisam dobio nikakav povraćaj, podrazumeva se zdravo za gotovo.
Treće - Putem pravnih i medicinskih saveta, savetuju me da više ne ulazim na veb lokaciju velobet.com, što kazino namerava.
četvrto- nakon što su prepoznali grešku kazino i ozbiljna pošto koriste ranjive igrače prepoznali su činjenicu kao veoma ozbiljnu ili je mogla biti mala bezbednosni indeks se ne pomera da li je 20 ili 100 igrača VEOMA OZBILjNO nešto veoma čudno.
Peto – ne mogu u recenziji da izrazim svoje pravo iskustvo u ovom kazinu jer mi ga ne objavljujete, bezbednosni problemi na računu, isplate, depoziti, moje lično iskustvo ponavljam itd.
Osećam se kao da nešto previđam.
Vidimo se zauvek.
Automatski prevedeno:
pre 5 meseci
Well, your case has been dragging on for quite a long time and Matej explained everything well. He also said that you can seek legal help, so if you go for it, I guess we'd all be curious to see if you'd succeed.
As for your user review, I don't think it's of any telling value and it's also important to remember that you can give 1 user review per casino from one account.
I don't know what more to say about all of this, because most of it has already been explained and although I'm sorry about the way it all turned out, there's probably nothing more to be done. 😥
pre 5 meseci
Hello Vicente.
In the complaint, I mentioned that you have the right to claim a €10 refund from your second account. This money, which cannot be used for betting, is available in your account for withdrawal only. The casino has taken the necessary steps to address the issue pointed out in your complaint, prompting a review of their procedures and rectification of the mistake. Consequently, there is no justification for imposing any safety index penalties.
Should you wish to take legal action against the casino, alleging that they are accountable for your issues, you are free to do so. It is important to note, as I have previously stated, that the casino can only reimburse you for your losses during the period in which you informed them of your gambling addiction, in accordance with standard practices in all jurisdictions.
Now, let's consider the issue from a different perspective. If you owned a casino and someone discovered a mistake in your responsible gambling system resulting in them losing €10, would you have to pay them millions in compensation simply because they lost some money? I am sure not. Your liability is purely financial, so you would reimburse the player for their losses and issue an apology. Otherwise, every other player would attempt to find an exploit in casinos and sue them for significant sums.
pre 5 meseci
Referiram i potvrđujem svoju prethodnu e-poštu tačku po tačku od prve reči do poslednje
Hvala vam.
Automatski prevedeno:
pre 5 meseci
Očigledno, hvala Matej što si pomogao da se razotkriju ovi nitkovi koji iskorišćavaju ugrožene ljude ne pretpostavljajući ništa i mnogo mi pomaže da tužim
ali nemam izbora nego da tužim sve pošto nisam dobio nikakav povraćaj, sve je laž i naravno neću ponovo da ulazim na vašu veb stranicu. Ako želite da to uradim, kontaktirajte mog advokata i objasnite korake koje treba slediti, hvala.
Automatski prevedeno:
pre 5 meseci
Ne zavaravajte nikog drugog, žalba nije rešena od danas 09.07.2024, niko mi ništa nije nadoknadio, očigledno sam mnogo toga propustio.
Obaveštenje za mornare.
Automatski prevedeno:
pre 5 meseci
Hello. I will inform Matej right away, and he will get in touch with you.
