Velobet Casino - opšta diskusija (strana 5)

Velobet is a great site. I made my withdrawal request sometime at night and when I woke up the following morning the money was in my bitcoin account. lighting fast payout!!!!

I'm glad you like this casino. Do you have something else you would like to highlight, for example a favourite game or provider ? Alternatively, do you have anything you would like to see the casino improve ? 🙂

I played on the Sportsbook only.

Sure, so sports are probably more your cup of tea than the casino. In that case, I hope you will continue to do well and win as much as possible. Good luck. 🙂

https://casino.guru/profile/323214/rolling

See my post above, i posted this here and shared with the Curaçao Master License provider, I have written an email to them earlier!

If you wish to File a Complaint with the (CEG) you must click on the License Seal on the Velobet.com website, otherwise they will not consider your complaint!

Scroll down the page, past the License Certificate, to this:

Thanks for your help, I think some players will find this information useful. 

Hi can i ask what process you took in getting this back as i think the same has happened to me and im now concerned. Ive also wrote complaint to velobet and heard nothing in 3 weeks

Hello, can you describe what happened in the casino please ? I'm asking to try to understand the situation and maybe it would be possible to help you. 

As for the complaint against this casino, where did you file it ? To an authority ? 

Hi there. Basically i filed the complaint to support@velobet.com as advised on live chat. This was apparently sent to a compliance manager. I then chased and chased for about 2 weeks seemed like no one knew about my complaint so eventaully was tild they found my complaint. By this point compliance came back qnd still didnt know what my complaint was. So had to resend all again. I dont want to bad mouth them in any way as everything else has been great. But this one complaint is for alot of money and would have hoped after 4 weeks it would have been resolved and refunded.

Hi there. Sorry this is not what my conplaint is regarding. It was a problem with there site with an internal error. Ive had a email from info@velobet.com. im hoping this will be resolved cery soon. Im still having faith in them.

Can you tell me how it works on here and how you can help.

Hello!

I think you might find this newly added post quite interesting:

https://casino.guru/forum/complaints-discussion/question-about-gambling-websites-with-curacao-license-using-incorrect-merchant-category-code#post-86134

Stay well!

100% love it

How about submitting a real complaint now? I mean, browse this guide, and if you are in, use this link to start the show: https://casino.guru/complaints/createaaa

Unlike the casino (I had to say that), we are happy to assist even here on the forum, so don't hesitate to ask questions if you have any.

I think you should complain right away!

I just wanted to trust velo bet to resolve this on there end as i do believe in them. Im gonna wait a xouple of hours to see if i get a response as im very disappointed with the last response i got.

Sure thing, no pressure. I just wanted you to know there are other ways you may want to try.

For now, I wish you good luck!

If i raise my issue here what happems next please

It is all written in the guide, remember?

Simply put, these steps will follow:

Step 1: The player fills out a complaint form and submits it.

Step 2: We analyze the complaint and player's responses in the form and take a look at the casino and its T&Cs.

Step 3: We write a complaint description for our system and ask the player any additional questions to understand everything well.

Step 4: Based on everything we know, we try to give advice to the player to see if the situation can be resolved easily, without contacting the casino.

Step 5: If it is needed, we invite the casino to join the conversation and provide their side of the story.

Step 6: Based on the outcome, we close and classify the complaint, which will influence how the casino's Safety Index will be affected.

Once you submit the complaint, it gets reviewed by our first response team member, and as soon as this is finished, your complaint gets published. Soon after, you'll be announced to present additional information, associated emails, for instance.

Anything else? 😉

Hi Radka

Can i have some advice. As i siad i would give velobet chance to resolve my complaint. This has approached the 4th week and i actually got a reply today. They could not seem to see an issue with there site even tho i took a screen shot of the issue. This amount i. Fighting for is £3000. Today as gesture of goodwill they offered me £1000. As nice as that is its still not my full amount. I seriously no they were in the wrong and i dont know what action to take now. Can you advise what actions i should take. I have replied to them as ots nice they offered the 1000 but i feel they know the full amount should be given back.