Zdravo.
Šta kažete na ovo: pokušajte da zatražite svoju istoriju igara povezanu sa igrom, dodajte svoj ekran za štampanje, a zatim ga pošaljite dobavljaču igre koji je kreirao igru sa objašnjenjem i zahtevom za upitom. Poenta je da sam provajder igre proveri vaše zapise.
Mislim, ako ste 100% sigurni da je bilo nečeg nenormalnog u igri, samo provajder igre to može potvrditi.
Činjenica da je kazino spreman da vam nadoknadi zaista podržava vaše gledište.
Drugi korak je podnošenje gorepomenute žalbe preko našeg Centra za rešavanje. Možda bi upit ovog provajdera igara takođe bio adresiran.
Mislim da oba načina vredi pokušati. Ipak, više bih voleo da žalba bude ovde ( koristite ovu vezu za početak ) jer ćete tokom celog procesa imati svog rukovaoca žalbama na vašoj strani koji će vam pomoći i voditi vas kroz.
Kladim se da zvuči zgodnije. 🙂
Hi there.
How about this: try to request your gaming history associated with the game, add your printscreen, and then send it to the game provider who created the game with an explanation plus a demand for an inquiry. The point is to get your logs checked by the game provider itself.
I mean, if you are 100% sure there was something abnormal in the game, only the game provider may confirm that.
The fact that the casino is willing to compensate you truly supports your point of view.
Another step is submitting the aforementioned complaint through our Resolution Center. Maybe this game provider's inquiry would also be addressed.
I think both ways are worth a try. Still, I would prefer the complaint here (use this link to begin) because, throughout the whole process, you'll have your own complaint handler on your side to assist you and guide you through.
I bet it sounds more convenient. 🙂