pre 5 meseci
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Vinyl Casino - opšta diskusija
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pre 5 meseci
Hello, where can I file a complaint because the casino cheated me?
pre 5 meseci
I've been waiting for a month for the verification of my account and the casino is constantly cheating on me by making the verification take so long, but I think they're taking it so long on purpose because they don't want to pay out my deposit.
marcelina.olichowska@interia.pl
pre 5 meseci
Hi, I see that you have already managed to open a complaint with us and I think that when you write that the verification has been going on for months, it was the right step. Did the casino also give you any reason why this is the case ? What is the problem here, is there something wrong with your documents ? Of course, I definitely recommend not to play until your situation is resolved, so that you don't end up losing your money.
However, I hope that our team will be able to help you and the situation will turn out well in the end. If you have anything new, don't hesitate to let us know. I'll be waiting.
pre 5 meseci
no, I sent all the documents correctly and everything is correct, but why is it taking so long? I think it's on purpose because they don't want to pay me my winnings, because only when I asked to pay my winnings, the account was suddenly closed, but when I deposited the money, why wasn't I asked for verification?
pre 5 meseci
When you make your first withdrawal, it's common for the casino to start the verification process. However, we give casinos 14 days to sort out this procedure, even though we know that casinos are careful about it. Why it is taking so long I don't know and I thought the casino had given you some reason why this is so. So all your documents are approved when you say there is no problem with them ?
Anyway, as I said, our team will try to help you and advise you on your case. But we will have to be patient and wait and see how it develops.
pre 5 meseci
and they have been sending me such messages non-stop for 2 months from mine, it looks like they are dragging on until I give up and forget about it, or maybe they are scamming everyone into paying deposits and then blocking their profiles.
pre 5 meseci
2 months is too long for verification from my point of view and if the same email is repeated over and over again and it doesn't lead anywhere then it's quite unpleasant. I am not sure what can be the subject of such a long process.
However, as I have seen, there has been an update in the complaint and the ball is currently in the casino's side, so we will wait to see if the casino manages to respond and help resolve your situation. I would like to be positive and hope for a happy ending. Good luck. ☘️
pre 4 meseci
Hello, so does that mean you still haven't received a relevant answer from the casino and the same thing keeps happening that you get logged out when you ask ? If that's the case and you don't know anything more and the casino doesn't try to resolve anything I would try to write an email too. If nothing changes and you are still in the same situation with no reply, then I would recommend filing a complaint.
What do you say ?
pre 1 meseca
Oh, you're a little late to the party since the whole incident. Have you thought about making a complaint on our side? You didn't get any update on your situation ? Let me know, please.
pre 1 meseca
Zdravo, igrao sam sa bonus novcem u Vinil kazinu i iskoristio sam bonus promet u potpunosti. Novac koji sam osvojio nikada nije isplaćen. 2 meseca čekam novac. Sada sam otpremio sve svoje kreditne kartice i 20 puta mi je rečeno da je prosleđeno tehničkoj podršci, ali se apsolutno ništa nije dogodilo. Nisam dobio nijedan e-mail od tima za podršku.
Automatski prevedeno:
pre 1 meseca
Hi, I've read what your problem is and I'm quite sorry. According to what I read, you still have to go through verification, yes ? But what's the problem if you've already sent them the card documents so many times ? Did the casino say anything to you when you asked ?
Anyway, you have filed a complaint and hopefully our team will be able to help you in your situation. But we'll have to be patient.
pre 3 dana
Zdravo, već sam poslao dokumente na proveru. Dokumenti su prihvaćeni, ali prilikom provere piše da su dokumenti potrebni, ali ne piše koji. Poslao sam i ličnu kartu i kreditnu karticu. Kazino ne odgovara na moje imejlove.
Automatski prevedeno:
pre 3 dana
It's probably not the best when it's been going on for so long but I have one piece of advice. I saw that you have reopened the complaint, so it would certainly be appropriate if you responded there. You have a couple of hours or it will be rejected again. If you want our team to help you, it would be best to do so as soon as possible.
Just click here and reply to Veronika. ⬅️
However, how long has it been since the casino replied to you about the verification situation and the documents you sent ?
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