pre 5 meseci
Ako želite da diskutujete bilo šta vezano za ViperWin Casino, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.
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pre 5 meseci
Za podizanje novca, kazino zahteva verifikaciju naloga. Oni zahtevaju SVE transakcije koje sam napravio u periodu od 3-6 meseci, uključujući sve detalje (kome i koliko novca). Da li je to normalno? Imaju li pravo na takve podatke?
Štaviše, to je iz Jeton novčanika, gde ne možete da preuzmete izjavu ili PDF datoteku, samo možete da napravite snimke ekrana transfera. Poslao sam im nekoliko snimaka ekrana transfera (bez detalja kome je transfer bio) i oni su više puta odbili moju verifikaciju zbog toga. Šta mogu da uradim da bih se verifikovao i dobio svoj dobitak? 
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pre 5 meseci
Hello, I think this is a pretty standard document that the casino asks you to provide, so you will need to send it in to successfully verify and withdraw money.
If I understand correctly, was your document rejected because you hid certain things or because it was a screenshot ? In this case, I would cooperate with the casino to get you through the process and withdraw as soon as possible.
What do you think, will you do that too ?
pre 5 meseci
Zdravo
Nisam krio nikakve podatke, samo ne možete da preuzmete izvod na Jeton novčaniku kao u drugim bankama. Traže nešto što se ne može uraditi u jeton novčaniku.
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pre 5 meseci
Ah so the problem is in the screenshot. I assume you have already told the casino what the situation is and that it is not possible. What did they tell you? Did you also try to write to Jeton support to see if they could do something like that and send you a pdf to your email if you can't do it yourself ? Or is this not an alternative either ?
pre 5 meseci
Vipervin insistira na snimcima ekrana sa vidljivim svim podacima, što na sajtu jetona nije moguće kao u drugim bankama.
Pisao sam jetonu i rekli su da mogu samo da napravim snimke ekrana istorije transfera i poslao sam takve snimke u vipervin
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pre 5 meseci
I see, and so if you tell the casino what Jeton told you, don't they also have an alternative or an idea how you could provide the casino with something similar ?
If you don't know how to get anywhere and verify yourself and you keep running in circles, you can contact us and file a complaint.
I know that sometimes casinos insist on what you have to provide but it is not always easy, especially if it is not possible like in this case.
So feel free to let me know if you decide to take any other action. 🙂
pre 5 meseci
Hi, I am also facing real issues with the Viperwin account verification process. After depositing 30 EUR and playing some Roulette I deposited 400 EUR. Now my account stands at 500 EUR. Viperwinasked meto verify my accountby uploading a copy of my passport which went well. Later I had to upload documents to prove my home address. I uploaded my home ohone bill, it was declined for no reasons. I uploaded my mobile phone bill but was rejected. I uploaded my energy bill but it was rejected. My last document was my gas invoice but it was rejected also. Always without obvious reasons. When talking to the onlinechat they only tell me send the documents again by email which I did. Their email response is "You need to upload any documents on our website". I have spoken to them by chat and email 15 times or so but they are not willing to resolve my issues.
Would it be helpful to bring my case to the attention of the local gambling authority they are licensed with?
pre 5 meseci
Seeing such poor support, especially when players need to pass one of the most important steps, which the KYC undeniably is, makes me quite angry. In my eyes, failing support is the worst part, and it may ruin the whole casino experience for good.
Well, I'll try to be practical: some casinos don't accept certain utility bills, online bank statements, or cell phone invoices. I'm quite sure we all feel chat operator or support worker should explain whether this may be the issue. Frankly, I can't tell if this applies to you, and I presume you would not get a much better answer if you asked. Could you perhaps try uploading a bank statement showing your full address and name? Except for poor document quality or the wrong format, I can't think of a better alternative for all these you mentioned.
I also fear the licensing authority would not be of any use at this point. Can't say Curacao is considered very responsive, it may take ages to get vague reply. 🤷♀️
Speaking of which, for how long have you been struggling witht he KYC?
pre 4 meseci
Hi,
thank you for replying. After 5 weeks of fighting and bombing them with myriads of documents to get my address proven they finally surrendered and accepted my proof of address. But they even did not send me any notice of accepting, their website just mentioning "apparently no proof of address is required" which is strange.
Anyway, lets see how it goes with withdrawals later on. Will keep you posted.
All the best.
pre 4 meseci
Thank you for this positive update, as I could call it. We will wait to hear about your experience, which, hopefully, will be only good from now on.
All the best of luck.🍀
pre 2 meseci
Zdravo, imam problema sa podizanjem 200 evra sa vipervin-a iako imam sve u redu sa dokumentima i identifikacijom šta da radim?
Može li mi neko pomoći?
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pre 2 meseci
Hello.
Do I understand correctly that your account at this casino is fully verified? When exactly have you requested the withdrawal and what kind of problem is there?
Please provide some more information regarding this so we can try to help you out.
We'll wait for your reply.
pre 2 meseci
Dobro jutro Romi, ja sam Canale Luca, tražio sam povlačenje 200 evra 21.08.2024. Rekli su mi da će isplata početi za tri radna dana, ali je još u statusu odobrenja. Takođe su mi rekli da je sve u redu, da nema problema, ali novac je i dalje dostupan na Vipervin računu. Nije fer i zato što sam imao neke neočekivane zdravstvene troškove i oni su mi potrebni. Hvala vam na pomoći, nadam se da možete.
Automatski prevedeno:
pre 2 meseci
Hello.
Do I understand correctly that your account at this casino is fully verified? When exactly have you requested the withdrawal and what kind of problem is there?
Please provide some more information regarding this so we can try to help you out.
We'll wait for your reply.
pre 2 meseci
Dobro jutro Romi, zahtev za povlačenje je podnet 21.08.2024, pre povlačenja pitao sam da li imam dokumente da zatražim povlačenje, odgovorili su da i rok bi bio tri ili četiri radna dana, sada je prošlo 5 dana a novac nije otišao i povlačenje je još u fazi odobrenja
Ažurirano od strane autora pre 2 meseci
Automatski prevedeno:
pre 2 meseci
Sve u redu, novac je već stigao
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pre 2 meseci
I am glad that you have received your money. May I ask which withdrawal request you used?
pre 2 meseci
Bankovnim transferom
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