Zdravo, žao mi je što imate takvih problema sa verifikacijom. Da li postoje neki konkretni dokumenti koje morate da pošaljete i šta nije u redu sa njima? Nisu li samo jasno vidljivi ili kazino ima još jedan razlog da odbije? Da li ste i dalje u kontaktu sa njima i pokušavate da to rešite?
U svakom slučaju, video sam da ste uspeli da otvorite žalbu kod nas i čvrsto verujem da ćete to moći da rešite sa kazinom i da ćete na kraju dobiti svoj novac.
Obavezno me obavestite ako imate neku novu informaciju.
Hi, I'm sorry you're having such problems with verification. Are there any specific documents you have to send and what is wrong with them? Are they not just clearly visible or does the casino have another reason to reject? Are you still in contact with them and trying to resolve it?
Anyway, I saw that you have managed to open a complaint with us and I strongly believe that you will be able to resolve it with the casino and you will eventually get your money.
Be sure to let me know if you have any new information.