pre 2 godina
The casino didn't send you your winnings or do you have issues to deposit your money into the casino account?
Vulkan Vegas Casino - opšta diskusija (strana 3)
pre 2 godina
Zdravo, prvi put sam igrao na ovoj kazino stranici i odmah sam osvojio. Uložio 25 eura i osvojio 170. Dakle, da bih podigao svoj novac moram da uradim KYC verifikaciju i postavio sam sva dokumenta. Sada sam pokušao na sve načine, bilo da se radi o ćaskanju uživo, poput e-pošte ili telefona, da dođem do nekoga ko se bavi ovim. Nažalost nigdje nisam dobio odgovor. Voleo bih da imam novac koji mi je obećan.
Automatski prevedeno:
pre 2 godina
Hi, how long time have you been waiting for the answer so far?
pre 2 godina
Zdravo, moj prvi mejl je izašao 2. februara, onda je stigao odgovor klice, pa 3. februara, opet, bez odgovora do sada, a nisam stigao ni na jedan live chat, niti telefonom.
Automatski prevedeno:
pre 2 godina
Laku noc! Zatražio sam povlačenje na Vulkan vegasu, uradio sam KYC verifikaciju, poslao sam sve svoje dokumente i kada sam otišao da se prijavim na nalog blokirali su me. Ne mogu mu uopće pristupiti. Već sam poslao email. Šta da radim da riješim?
Automatski prevedeno:
pre 2 godina
Zdravo, moj prvi mejl je izašao 2. februara, onda je stigao odgovor klice, pa 3. februara, opet, bez odgovora do sada, a nisam stigao ni na jedan live chat, niti telefonom.
Automatski prevedeno:
pre 2 godina
Hello, what did they write to you in the German answer you mentioned, please? Did you pass KYC?
pre 2 godina
Laku noc! Zatražio sam povlačenje na Vulkan vegasu, uradio sam KYC verifikaciju, poslao sam sve svoje dokumente i kada sam otišao da se prijavim na nalog blokirali su me. Ne mogu mu uopće pristupiti. Već sam poslao email. Šta da radim da riješim?
Automatski prevedeno:
pre 2 godina
Hello, it seems like the same problem as moxhamlaura34 wrote about. As I can see all the similar cases had reported were closed as solved. I would give it a few more days and consider submitting the complaint afterward.
pre 2 godina
Zdravo, nikad nisam dobio odgovor na svoje mejlove. Ali od njih ne dobijam nikakvu reklamu.
Automatski prevedeno:
pre 2 godina
Zdravo! Može li mi neko dati povratnu informaciju sa vulkan Vegas stranice pfv??! Imam problema sa primanjem mojih isplata
Automatski prevedeno:
pre 2 godina
Hello,
Feel free to browse this thread as well as other threads related to this casino. You can browse submitted complaints here.
Have you already passed KYC, please?
pre 2 godina
I have to agree with what other people are saying here. My account was verified with vulcan and I made a withdrawal of 350 euros previously. I then got a big enough win of 2750 euros last weekend. Suddenly, they want complete bank statements, my payslips and probably my liver and kidneys by the end. The worst part, they left my withdrawals sitting there for 5 days before rejecting them and requesting the EXTRA documents. Honestly, this casino is brutal and the customer service is shocking. Im 100% certain they will come back saying that they want more stuff or what I sent them is not good enough. I'm honestly sure they do this on purpose hoping you just get stressed and lose the winnings back. How casino guru can rate that kip of a provider at 9.1 is beyond me completely. Ill update this if I ever get paid, which I doubt.
JUST DO YOURSELF A FAVOUR AND AVOID THIS PLACE LIKE THE PLAGUE.
pre 2 godina
Hello, just allow me to mention, that the casino's rating consists of many aspects. I checked complaints submitted against Vulkan Vegas to find out, that almost all complaints regarding any withdrawal delay were submitted just recently and therefore are not closed yet. I would also like to mention, that most of the other cases were closed as solved, or players stopped responding. The evaluation process, as well as the complaint process, are both very time consuming, so we can't just drop the rating down because the amount of submitted complaints has increased. All need to be carefully examined first.
pre 2 godina
Hi Radka. It's a bad day when you have to complain for a company to do the right thing by its customers and give them a seamless experience. Anyway, my lesson is learned about Vulcan vegas. Get my monet out of them close account and put message in my local gambling WhatsApp group to tell people stay away. Easy.
1
pre 2 godina
Nekako još uvijek razumijem da kazina traže vješalicu, dokaz gdje se živi i sliku debitne kartice.
Ne razumijem sve. Te stvari uključuju, na primjer, sliku računa za struju, koja je također dokaz stanovanja. Jednom sam imao stariji tablet kojim sam slikao za ovakve stvari.
Slika je morala biti apsolutno savršena. Slika ne bi trebala biti mutna, čak i ako ste odvojili podatke o adresi. Takođe, najčudnije je bilo to što samo da bih sprečio zamućenje, kada sam pokušao da izbliza pogledam snimak, nije valjalo jer su svi uglovi A4 morali da budu vidljivi. Ovo je već bilo nekako sumnjivo.
Kazina općenito zahtijevaju ogromno povjerenje od igrača, iako su oni sami često sve ostalo.
Automatski prevedeno:
pre 2 godina
Hello, I can understand your point. Just keep in mind that the casino needs to be sure, that image, pdf, or anything else must not be adjusted in any manner. All documents must be authentic - or just a pure PrintScreen. It can be pretty hard for customer service to be sure the document is really ok.
pre 2 godina
Hello,
For a long time I have been impressed by incorrect information in the viber messages from Vulkanvegas, but the last two times I took screenshots and I am writing about it.
Almost always, when I receive a bonus code in viber, the minimum deposit is 11 euros, and when I enter the code, it turns out that the minimum deposit to receive the bonus must be 12, 13, 14 or 15 euros.
The problem is not in 1, 2, 3 or 4 euros, but the information they send is incorrect.
pre 2 godina
Hello and thank you for sharing with our community. It comes to my mind whether the minimal deposit varies from account to account or whether they just have not found out that something is wrong with the vibe offers yet.
What did the live chat say?
pre 2 godina
I did not write to them because these are insignificant things.
I shared here, just informative.
1
pre 2 godina
Hi, if I understand it correctly, they send you a message on Viber that says you need to deposit let's say 11, but when you go to the promo page, you realise that you need to deposit more in order to get the bonus?
pre 2 godina
Yes, exactly.
