Hello,
For a long time I have been impressed by incorrect information in the viber messages from Vulkanvegas, but the last two times I took screenshots and I am writing about it.
Almost always, when I receive a bonus code in viber, the minimum deposit is 11 euros, and when I enter the code, it turns out that the minimum deposit to receive the bonus must be 12, 13, 14 or 15 euros.
The problem is not in 1, 2, 3 or 4 euros, but the information they send is incorrect.
Hello and thank you for sharing with our community. It comes to my mind whether the minimal deposit varies from account to account or whether they just have not found out that something is wrong with the vibe offers yet.
What did the live chat say?
I did not write to them because these are insignificant things.
I shared here, just informative.
Hi, if I understand it correctly, they send you a message on Viber that says you need to deposit let's say 11, but when you go to the promo page, you realise that you need to deposit more in order to get the bonus?
Yes, exactly.
That's sucks. I mean, it can happen. Everyone can do a mistake, but if it happens on a regular basis, then it's really unprofessional.
it happens a lot of times, but only the last two times did I take screenshots because it happens systematically.
That is the reason why I was so interested to know what did you got as an answer from the casino itself.
I did not write to them. I wrote here because I'm curious if it's just me.
You should let them know. This is the only way how that can get improved.
Okay, I'll write to them now.
Thank you for your feedback 🙂
Imam problema sa podizanjem svog dobitka jer sam nov u ovome pržim mozak 🤯......
Može li mi neko pomoći?
Pozdrav dragi guru timu, želio bih da mi se izbriše račun na Vulkan Vegas jer sam ovisan o kockanju. Problem je u tome što Vulkan Vegas nema odgovora. Možete li mi pomoći
Hello,
I would ask their live chat, they should forward you to a proper department. If you already sent an email to support or advised contact, I would ask for the live chat again, let them know that you need help.
Where and how did you contact the casino regarding your problem, please?
I was only able to find this email: support@vulkanvegas.com
Sometimes it takes a couple of days to block the account.
Hej dan1???
Mislim da način na koji mi pišeš u ime vulkanske kompanije nije korektan prema ljudima, drugo, moj id? Kao sto su trazili moj duplikat racuna da ne bi platili zasto su trazili samo da ne isplacuju profit, ali ja imam jos 3 racuna sa istim podacima i nisu mi nista rekli ali ako sam htio da se povucem tamo, shvataju
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