pre 2 godina
That's sucks. I mean, it can happen. Everyone can do a mistake, but if it happens on a regular basis, then it's really unprofessional.
Vulkan Vegas Casino - opšta diskusija (strana 4)
pre 2 godina
it happens a lot of times, but only the last two times did I take screenshots because it happens systematically.
pre 2 godina
That is the reason why I was so interested to know what did you got as an answer from the casino itself.
pre 2 godina
I did not write to them. I wrote here because I'm curious if it's just me.
pre 2 godina
You should let them know. This is the only way how that can get improved.
pre 2 godina
Okay, I'll write to them now.
1
pre 2 godina
Thank you for your feedback 🙂
pre 2 godina
Imam problema sa podizanjem svog dobitka jer sam nov u ovome pržim mozak 🤯......
Može li mi neko pomoći?
Automatski prevedeno:
pre 2 godina
Pozdrav dragi guru timu, želio bih da mi se izbriše račun na Vulkan Vegas jer sam ovisan o kockanju. Problem je u tome što Vulkan Vegas nema odgovora. Možete li mi pomoći
Automatski prevedeno:
pre 2 godina
Hello,
I would ask their live chat, they should forward you to a proper department. If you already sent an email to support or advised contact, I would ask for the live chat again, let them know that you need help.
Where and how did you contact the casino regarding your problem, please?
I was only able to find this email: support@vulkanvegas.com
Sometimes it takes a couple of days to block the account.
Ažurirano od strane autora pre 2 godina
pre 2 godina
Hej dan1???
Mislim da način na koji mi pišeš u ime vulkanske kompanije nije korektan prema ljudima, drugo, moj id? Kao sto su trazili moj duplikat racuna da ne bi platili zasto su trazili samo da ne isplacuju profit, ali ja imam jos 3 racuna sa istim podacima i nisu mi nista rekli ali ako sam htio da se povucem tamo, shvataju
Automatski prevedeno:
pre 2 godina
Pozdrav ekipa, da li neko ovde ima iskustva sa osvajanjem preko 5000€?
Tada sam uspješno završio KYC provjeru i također dobio malu nagradu.
Sad sam morao učitati drugi dokument, urađeno je, ali nažalost nije izvršena provjera (prije 4 dana)
da li neko ima iskustva koliko ovo može da traje?
Srdačan pozdrav
Ažurirano od strane autora pre 2 godina
Automatski prevedeno:
pre 2 godina
Hej dan1???
Mislim da način na koji mi pišeš u ime vulkanske kompanije nije korektan prema ljudima, drugo, moj id? Kao sto su trazili moj duplikat racuna da ne bi platili zasto su trazili samo da ne isplacuju profit, ali ja imam jos 3 racuna sa istim podacima i nisu mi nista rekli ali ako sam htio da se povucem tamo, shvataju
Automatski prevedeno:
pre 2 godina
I can't say I understand who wrote you on behalf of the Vulkan Vegas Casino.
But allow me to say, that:
You should never register more than one account, as I'm sure you know, it's violating the Terms and Conditions. If you do, make sure you will not take several deposit bonuses because in case you win, all your winnings may or will be confiscated and accounts closed.
I believe that you also know that the casino can't restrict you from registering several accounts if the full KYC is not triggered by registering process. And it usually isn't. The KYC is commonly triggered by the first withdrawal.
So Yes, technically, you can create multiple accounts but the moment you register the first one, you're accepting the Terms and Conditions saying you WILL NOT create another account.
Please, keep that in mind.
pre 2 godina
Pozdrav ekipa, da li neko ovde ima iskustva sa osvajanjem preko 5000€?
Tada sam uspješno završio KYC provjeru i također dobio malu nagradu.
Sad sam morao učitati drugi dokument, urađeno je, ali nažalost nije izvršena provjera (prije 4 dana)
da li neko ima iskustva koliko ovo može da traje?
Srdačan pozdrav
Automatski prevedeno:
pre 2 godina
Hello Night,
I think it may be additional verification, you won big, so the casino needs to be 100% that everything tied to your account is legit.
Have you tried to ask via email or chat? I'd say it's normal that such a check takes a couple of days.
Are you sure that you provided the document in the correct format or that you have not missed any additional instructions provided earlier, please?
The best shot is to ask the casino, I'd say.
pre 2 godina
Zdravo, da, kontaktirao sam kazino.
Rečeno mi je za nekoliko dana. Ali prošlo je više od nekoliko dana.
fajl je postavljen u ispravnom formatu i sve.
Automatski prevedeno:
teodorrr
pre 2 godina
The casino doesn't allow the VPN. If you're sure you didn't use it, then submit a complaint on our website. If the casino claims that you used it, it should be easy to provide evidence for it.
pre 2 godina
Zdravo, da, kontaktirao sam kazino.
Rečeno mi je za nekoliko dana. Ali prošlo je više od nekoliko dana.
fajl je postavljen u ispravnom formatu i sve.
Automatski prevedeno:
pre 2 godina
Well, I'd give the casino a few more days.
We allow casinos 14 full days for the KYC process and withdrawal to be completed, therefore I ask you to wait a bit.
However, If you realize that you need help because you can't solve the problem with the casino yourself, then would come time for submitting the complaint, I'm afraid.
