Winner Casino - opšta diskusija

The worst casino in Mexico, they are thieves I won the welcome bonus and I fulfilled all the terms and conditions and they gave me $1500 of the bonus I had to deposit $200 to be able to withdraw and I did, I deposited $200 and of those $200 I won another $500 and asked another withdrawal of $500, that is, they already paid $2,000 and they never gave me anything, they only reimbursed me $200.

they are thieves do not play this casino DO NOT PAY they should close it!

El peor casino de Mexico, son unos rateros gane el el bono de bienvenida y cumpli con todos los terminos y codiciones y me dieron $1500 del bono tenia que depositar $200 para poder retirar y lo hice deposite $200 y de esos $200 gane otros $500 y pedi otro retiro de $500 o sea ya ivan $2,000 y nunca me dieron nada solo me rembolsaron $200.

son unos rateros no jueguen este casino NO PAGAN deberian de cerrarlo!

Napisali ste da vam je kasino već platio "već su platili 2.000$", tako da izgleda da je sve u redu.

Nakon toga ste napisali da su mi „nadoknadili samo 200 dolara". Žao mi je, ali ne mogu da shvatim šta se zaista dogodilo. Želim biti siguran da razumijem situaciju.

Mogu to objasniti kako bih potvrdio vašu opciju plaćanja, tako da se može koristiti za povlačenje, možda ćete morati uplatiti depozit koristeći ovu određenu opciju plaćanja.

Nažalost, nemamo dostupnih bonusa, pa ne mogu provjeriti uslove i odredbe.

Možete li da nam kažete o tim pravilima koja se primenjuju i na bonus, molim? Možda je postojao neki maksimalni iznos gotovine - to je prilično uobičajeno pravilo.

I played the bonus of $700 I fulfilled roller 50 times the amount that is 50 x 700 = $35,000 the casino gave me $1,500 in real money, in order to release I had to make a deposit of $200 I deposited the $200 and at the time of making the withdrawal of the $1,500 they tell me what it says in the following image in the chat... I also told them what paperwork was needed to verify the account and they told me nothing... I leave a screenshot of the chat, I have the entire conversation.

Jugue el bono de $700 cumpli con roller 50 veces la cantidad que son 50 x 700 = $35,000 el casino me dio $1,500 en dinero real, para poder liberar tenía que hacer un deposito de $200 deposite los $200 y al momento de hacer el retiro de los $1,500 me dicen esto que dice en la siguiente imagen en el chat... tambien les comente que papeleo se necesitaba para verificar la cuenta y me dijeton que nada... dejo captura del chat, tengo toda la conversación completa.

They never gave me my winnings, they only returned the $200 of the deposit, it is assumed that one is going to try his luck and win at the casinos and this casino only returns what one deposits, but the profits are not given, what is the use of playing if the profits that one generates they keep, that is a consumer abuse, a mockery, in a few words and bulgarly a ROBBERY

Nunca me dieron mis ganacias, solo me regresaron los $200 del deposito, se supone que uno va a probar suerte y ganar a los casinos y este casino solo regresa lo que deposita uno, pero las ganacias no las da de que sirve jugar si las ganacias que genera uno se las quedan ellos, eso es un abuso al consumidor, una burla, en pocas palabras y bulgarmente un ROBO

Zdravo,

Pretpostavljam da je problem nastao zbog maksimalnog povlačenja bonusa. Možete li savjetovati, da li je to razlog? U svakom slučaju, mora postojati razlog za vraćanje depozita.

Možete li, molim vas, kopirati i zalijepiti tekst koji ste dali putem snimka ekrana direktno u reprizu?

Biće automatski preveden.

Hvala ti.

Možete li kopirati i zalijepiti objašnjenje kazina, molim?

Thank you for your wait. I have reviewed your account and tell you that by administrative decision the profits in your account have been canceled and the deposits made have been refunded, this is because your account did not pass routine monitoring.

It happens that all accounts go through random monitoring processes, to maintain the quality and integrity of our service. For the time being, your account will remain with deposit and withdrawal restrictions.

And they never explained to me in detail what the routine monitoring was about.

I have all the history of bets and the chat conversation, if you like I will send it to you by email

Gracias por su espera. He revisado su cuenta y le comento que por decisión administrativa se han cancelado las ganancias de su cuenta y los depósitos realizados se reembolsaron, esto debido a que su cuenta no pasó un monitoreo de rutina. 

Sucede que todas las cuentas atraviesan por procesos de monitoreo aleatorios, para mantener la calidad e integridad de nuestro servicio. Por el momento, su cuenta permanecerá con restricciones de depósito y retiros.

Y nunca me explicaron a detalle de que se trataba el monitoreo de rutina.

Tengo todo el historial de apuestas y de la conversación del chat, si gusta se la envio a un correo

Pa, trudimo se da ohrabrimo kockarnice da igraču objasne bilo koji problem sa maksimalnim naglaskom na sve stvari koje je igrač napravio pogrešno.

Ovo je recimo nejasno objašnjenje.

Molimo podijelite sve povezane razgovore putem svoje žalbe , također dodajte ovu e-poštu koju ste podijelili ovdje.

Vidim da te je Nick već pitao za razlog.

Good morning, the Winner.mx casino took my winnings from me, mentioning that I breached some terms on their page and that for administrative reasons they had to withdraw my winnings. They mentioned something about a bonus which I lost before I bet my money and won.

Buen día, el casino Winner.mx me quitó mis ganancias mencionando que incumplí algunos términos de su página y que por cuestiones administrativas debian retirar mis ganancias. Mencionaron algo de un bono el cúal yo perdí antes de apostar con mi dinero y ganar.

Dobro, našli ste način da podnesete žalbu . Ažurirajte i videćemo rezultat.

„Možete li da nam kažete pre koliko ste vremena registrovali svoj nalog i da li ste uspešno završili verifikaciju naloga?

Koje igre ste igrali (kazino igre uživo, slotovi ili sportsko klađenje)?

Da li su vaši dobici akumulirani sa aktivnim bonusom ili bez njega?"

Uradite to preko ove veze, ako želite .

Good morning, I have a problem with winner casino, it happens that the first time I registered everything was perfect, I met the bonus requirement, I deposited the 200 that they ask for to be able to withdraw and everything was fine, time passed and like everything I lost, something normal right, the problem came after I managed to win an amount of 600 Mexican pesos, I requested to withdraw and they ask me for countless documents ...... it should be noted that I already sent them, but they do not want to make them valid, it has been several days that they just do not solve me and daily I have to go contacting support and because they do not give me quick attention (I do not say that it is immediate, I understand that there are thousands of people who also want to be attended to) I try to wait to be attended to but a lot of time passes and well I have to work therefore I exit the app and when I re-enter my conversation is blocked and I have to start over due to inactivity, I start over and the same thing happens and so on, it becomes frustrating not being able to get out of that loop, I would greatly appreciate it Please help me, I know it's not a lot of money, but it's something, you can help me with something, sorry for the inconvenience and thank you very much, have a nice day

Buen día, yo tengo un inconveniente con winner casino,sucede que la primera vez que me registre todo perfecto, cumplí con el requisito del bono, deposite los 200 qué piden para poder retirar y todo bien, paso el tiempo y como todo perdía,algo normal no,el problema vino después que logre ganar una cantidad de 600 pesos mexicanos, solicite retirar y me piden infinidad de documentos...... cabe destacar que ya los envié, pero no me los quieren hacer válidos,ya tiene varios días que nomas no me resuelven y diario tengo que andar contactando a soporte y debido a que no me dan atención rápida (no digo que sea de inmediato, entiendo que existen miles de personas que también quieren ser atendidas) trato de esperar ser atendido pero pasa mucho tiempo y pues tengo que trabajar por lo tanto salgo de la app y cuando vuelvo a entrar mi conversación se bloquea y tengo que empezar de nuevo que por inactividad, vuelvo a empezar y sucede lo mismo y así sucesivamente, se vuelve frustrante no poder salir de ese bucle, agradecería bastante que me ayudarán, se que no es mucho dinero, pero algo es algo, de algo me pueden servir, disculpen las molestias y muchas gracias lindo dia

Dobar dan! Očigledno, moglo bi biti bolje.

Nadam se da vam ne smeta kratka rekapitulacija koja će mi pomoći da saznam da li sam dobro razumeo ovu situaciju:

Još uvek možete da pristupite svom kazino nalogu, ali iz nekog razloga ćaskanje nije od pomoći i povremeno vas izbace. Proces verifikacije ne napreduje glatko jer je od vas zatraženo da ponovo dostavite iste dokumente.

Verujem da je od vitalnog značaja da se fokusiramo na polaganje KIC-a, jer je to od najveće važnosti. Možete li možda dati uvid u probleme sa početnim setom dokumenata? Da li je kazino precizirao šta nedostaje ili nije tačno, molim?

Neka kazina na kraju šalju e-poštu sa uputstvima; da li i oni?

My account was supposedly already verified, because as I mentioned I had already withdrawn once...

And if the few times I have managed to contact them, they always send me the same message about the documents but I have already sent them all, I don't even know what to do anymore, because they don't correctly specify what I'm missing, they just send me the same message over and over again, they also ask me to send them a screenshot of each deposit individually that I have made to the casino, the code for each one, account statements that by the way I have already sent but I don't know what, I am already desperate honestly, I can't understand why I didn't have a problem before and today I do.

Mi cuenta supuestamente ya estaba verificada, porque como comente ya había retirado una vez........

Y si las pocas veces que he logrado contactarlos siempre se me envía el mismo mensaje de los documentos pero ya envié todos,ya no se ni que hacer, pues no me especifican correctamente que me falta,solo me envían el mismo mensaje una y otra vez, me piden también que les mande captura de pantalla de cada depósito individualmente qué he hecho al casino, el código de cada uno, estados de cuenta que por cierto ya envié pero no se que, ya me desespere honestamente, no logro comprender porque anteriormente no tuve problema y hoy si

Zdravo i hvala.

Samo sam pokušavao da pronađem nešto što bismo mogli da iskoristimo da smislimo najbolji način delovanja, ali moram priznati da nemam ni najmanju predstavu o tome šta izgleda pogrešno. Koliko dugo se borite za poslednje povlačenje? Kada je ovaj drugi KIC pokrenut?

Srećom za sve igrače kojima je potrebno, imamo tim stručnjaka koji je spreman da istraži problem. Ipak, prvo moramo da damo kazinu punih 14 dana da sami rešimo stvar.

Pa, to ne znači da ionako ne smete da podnesete žalbu.

Ako vam se sviđa ideja, počnite sa ovim vodičem 👈

Recite mi šta mislite o tome, molim vas.