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Ako želite da diskutujete bilo šta vezano za Wisho Casino, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.
Wisho Casino - opšta diskusija
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Zdravo, moje ime je Jonny
Imam problema sa wishocasino.com imam svoj novac kod njih na gejming računu, zaustavili su mi igru na računu dok me ne verificiraju, poslao sam sve što im je trebalo ali i dalje traže sve više i više šta ja imam novca i odakle i oni hocu papir o svemu, prvi put dozivljavam takvu situaciju da sam igrao u mnogo kasina, mogu mi zatvoriti racun ako hoce, samo da mi vrate novac
Nadam se da mi možete pomoći sa ovim
moja e-pošta registrovana na wishocasino je
mvh Jonny
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Hello Jonny,
I advise you to through all communication with this casino and make sure you have already sent them all the requested documents. Asking why they need so many documents will not get you anywhere, I'm afraid. Make sure you provide all documents in the requested format. If you need further help, ask the live chat, they are there to support you. There must be some reason behind your issue, so you just have to find it out and provide a proper document.
If you still struggle I would suggest submitting a complaint.
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hi i have sent all the documents they asked for in the beginning. They asked for 3 months of transactions and also asked that I report my private transactions. I did this and now they require new documents and my transactions for the last 12 months. Do they have the right to claim my transactions 12 months back? They write that they need to see my transactics 12 months back.
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Frankly, I can't answer your question directly, I'd say that it would depend on the whole situation. But I find it unusual.
I'm sure you ask about the reason, right? What did they tell you, please?
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hi i have sent all the documents they asked for in the beginning. They asked for 3 months of transactions and also asked that I report my private transactions. I did this and now they require new documents and my transactions for the last 12 months. Do they have the right to claim my transactions 12 months back? They write that they need to see my transactics 12 months back.
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Dear Jonny,
please use this forum thread for communication, you are not supposed to answer the email notification as you do now 🙂.
I'd suggest you submit a complaint so our dedicated team can examine the situation and help you eventually.
Just click this link and proceed: https://casino.guru/complaints/create
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potpuno isti problem, to nisu radili ni na početku. Pustili su me da izgubim mnogo novca tek onda su mi blokirali račun usred tog sranja. Bluff site. Ne smije se dozvoliti vođenje kazina.
Automatski prevedeno:
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This is fake site. Dont play on it. They ask for more and more documents even after you have proved where the money came from. They just want to keep your money.
Any person who has experince in kyc and AML know that this is not how to do this.
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I've already seen different casinos licensed in Estonia and I believe the KYC process was quite time-consuming. As far as I can see, most of complaints submitted against the casino were resolved so I still believe this should be a decent casino. If you have issues with them, you should consider submitting a complaint on our website. This might help you to resolve it.
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Zdravo,
Samo želim da znam da li imaš svoj novac? Da li ste ih zbog toga morali prijaviti?
možete li odgovoriti da li ste ljubazni
michael G
Automatski prevedeno:
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Hello,
I do not think so. 🙁
Just check the complaint here:
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Zdravo, još nisam dobio novac, da li i vi imate isti problem?
Automatski prevedeno:
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Hello,
for how long have you been waiting, please? According to your complaint, I think it's due to the fact, that your account has not been verified yet.
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pozdrav od 06.03.2022
Automatski prevedeno:
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nisam primio moj novac. Poslala potvrde o radu i izvode sa mog računa itd. Nevjerovatno loš tretman. Oni kojima je svejedno da li će uzeti moj novac. Zaista imaju 0% interesa da mi pomognu. Idioti!!!!!
Automatski prevedeno:
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i waited 2-3 days. My account is verified. The problem is that they did this after i already lost 2500 euro and then i had like 1100 euro left in my account and they just closed me out. I gave them more documents then they actually need to verify payments, source of money etc. If you are custom to gambling you know how KYC and AML is done. This is just robery.
One of the answers was like this. "Well we are based in Estonia we do as we want". Not so serious.
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Zdravo,
kako sam dobro shvatio da su vam odobrili povlačenje za novac, ali ne plaćaju vaš novac?
Automatski prevedeno:
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i waited 2-3 days. My account is verified. The problem is that they did this after i already lost 2500 euro and then i had like 1100 euro left in my account and they just closed me out. I gave them more documents then they actually need to verify payments, source of money etc. If you are custom to gambling you know how KYC and AML is done. This is just robery.
One of the answers was like this. "Well we are based in Estonia we do as we want". Not so serious.
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Hello,
I can see you have already submitted the complaint - good.
So what was the reason for blocking your account, please? Did you get a statement from the casino?
Share some screenshots or emails, it could be useful.
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