Zdravo!
Žao mi je što to moram da kažem, ali poenta je da niko nikada nije uspeo da dokaže da je kazino uradio nešto nepravedno. Bez takvog dokaza, ne možemo kazniti kazino.
https://casino.guru/complaints/all
Kada je u pitanju vaš slučaj, on je otvoren; dakle, do sada nema životopisa. Kao što vidite, mi ne pogađamo ishod; umesto toga, izračunavamo moguće crne tačke na osnovu stvarnih i dokazanih objašnjenja zatvaranja:
„Kakve će biti posledice vaše žalbe?
Počnimo sa konstatacijom da nisu sve žalbe opravdane. Stoga, ako okolnosti i dokazi pokažu da kazino nije uradio ništa što smatramo nepravednim, žalba će biti zatvorena i kategorisana kao „odbijena". Isto se dešava ako prestanete da komunicirate sa nama nakon podnošenja žalbe.
Ako je žalba opravdana i kazino je uradio nešto nepravedno, idealan scenario je da rešimo žalbu po vašoj želji. U ovom slučaju, žalba će biti zatvorena i kategorisana kao „rešena".
Ako je žalba opravdana, a mi nismo u mogućnosti da je rešimo, ona se zatvara i kategoriše kao „nerešena". Ovo se dešava kada nam kazino ili ne reaguje ili odbija da uradi ono što smatramo poštenim u toj konkretnoj situaciji. Nećete dobiti željeni ishod, ali žalba će biti sačuvana u našem sistemu, kazino će biti kažnjen nižom ocenom od nas i naš pregled kazina će upozoriti druge igrače na ono što se dogodilo. Štaviše, ako kazino želi da poboljša svoj rejting u budućnosti, biće primoran da se pozabavi žalbom, tako da postoji šansa da će vaša žalba biti rešena kasnije.
Izvor: https: //casino.guru/complaint-resolution-instructions#consekuences
Dakle, sačekajte da se žalba završi. Ako kazino nije ispravan, biće posledica.
Hi!
I'm sorry to say that, but the point is that no one has ever been able to prove the casino has done anything unfair. Without such proof, we can't punish the casino.
https://casino.guru/complaints/all
When it comes to your case, it is open; hence, no resume so far. As you may see, we do not guess the outcome; instead, we calculate possible black points based on real and proven closure explanations:
"What will be the consequences of your complaint?"
Let's start by stating that not all complaints are justified. Therefore, if the circumstances and evidence show that the casino has not done anything that we consider to be unfair, the complaint will be closed and categorized as being 'rejected'. The same happens if you stop communicating with us after submitting your complaint.
If the complaint is justified and the casino has done something unfair, the ideal scenario is that we resolve the complaint to your liking. In this case, the complaint will be closed and categorized as being 'resolved'.
If the complaint is justified and we are unable to resolve it, it is closed and categorized as being 'unresolved'. This happens when the casino either does not respond to us or refuses to do what we consider to be fair in that specific situation. You will not get your desired outcome but the complaint will be saved in our system, the casino will be punished with a lower rating from us and our review of the casino will warn other players of what happened. What's more, if the casino wants to improve its rating in the future, it will be forced to address the complaint, so there is a chance that your complaint will be resolved at a later date.
Source: https://casino.guru/complaint-resolution-instructions#consequences
So, kindly wait for the complaint's closure. If the casino is not correct, there will be consequences.
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