Zdravo, iskreno, bili ste od velike pomoći u vezi sa ovim, da ne mogu dovoljno da vam zahvalim za vreme koje ste potrošili na ovo za mene. Nažalost, izvršio sam ove bankovne transfere pre ovog datuma. Apsolutno sam iznuren. Imao sam tako loš dan. Imao sam 2 odgovora iz kazina u kojima se navodi da mi uopšte ne mogu refundirati. Moja banka je sada vratila neke od mojih optužbi pred arbitražu, ali me je smatrala odgovornim za ostalo iako su dokazi bili potpuno isti kao oni koje su uzeli za pre arbitražu. Prijavio sam Santedu svojoj banci sa bankovnim transferom njima, rekli su mi da je to građanski spor. Imao sam jednu stvar za drugom. Uopšte nema sreće. Iako sam ukinut sa svog naloga bez razloga. Samo potpuno ispražnjen sa svime. Deponovanje u ova kazina mi je uništilo život. Znam da je to moja greška, ali u to vreme sam bio na tako lošem mestu. Teško da neko razume ko to nije prošao zar ne. Hvala vam na pomoći. Veoma je cenjeno.
Hi, honestly you have been so helpful with regards to this, I cannot thank you enough for the time you have spent looking into this for me. Unfortunately I made these bank transfers before this date. I am absolutely gutted. I have had such a bad day. I had 2 responses from casinos stating the cannot refund me at all. My bank have taken some of my charge backs to pre arbitration now but deemed me liable for the rest although the evidence was exactly the same on the ones they have taken to pre arb. I reported Santeda with my bank with bank transfers to them, the told me that it is a civil dispute. Just had one thing after the other. No luck at all. Although I was closed out of my account for no reason. Just completely drained with it all. Depositing into these casinos has ruined my life. I know it was my fault but I was in such a bad place at the time. It's hard for anyone to understand who hasn't been through it isn't it. Thank you for your help. It's been very much appreciated.
Zaista razumem kroz šta prolaziš; I ja sam trenutno u sličnoj situaciji. Imam sastanak sa advokatom jer je moj slučaj postao prilično složen. Trenutno sam uključen u sudski postupak protiv treće strane za obradu plaćanja, jer je ključno da oni budu odgovorni i da budu sigurni da rade sa legitimnim poslovima. Čak sam uključio ombudsmana u vezi sa svojom bankom, koja mi je oduzela toliko energije u poslednja tri meseca.
Zvuči kao da ste isprobali sve što je bilo moguće, a traženje pravnog saveta moglo bi da se oseća kao veliki rizik nakon svega što ste već izgubili. Zaista se nadam da ćete naći duševni mir koji zaslužujete i da ćete na kraju moći da pređete sa ovog iskustva. Važno je zapamtiti da je vaše blagostanje najvažnije. Dobili ste ovo i verujem da ćete videti da vam novac bude vraćen u dogledno vreme — oni koji nam pogreše često se suočavaju sa svojim posledicama.
Ostanite jaki, i ako se ikada osetite preopterećenim, ne oklevajte da posegnete za podrškom. Svima nam je potrebna ruka pomoći s vremena na vreme. Želim vam sve najbolje — čuvajte se. ☺
I truly understand what you’re going through; I'm in a similar situation myself right now. I have an appointment with a solicitor because my case has become quite complex. I’m currently involved in court proceedings against a third-party payment processor, as it's crucial that they are held accountable and ensure they're dealing with legitimate businesses. I've even involved the Ombudsman regarding my bank, which has taken up so much of my energy over the past three months.
It sounds like you've tried everything possible, and seeking legal advice could feel like a big risk after everything you’ve already lost. I really hope you find the peace of mind you deserve and can eventually move on from this experience. It’s important to remember that your well-being matters most. You’ve got this, and I believe you’ll see your money returned in due time—those who wrong us often face their consequences.
Stay strong, and if you ever feel overwhelmed, don’t hesitate to reach out for support. We all need a helping hand now and then. I’m wishing you all the best—take care of yourself. ☺️
Čekajući ombudsmana u vezi sa Santedom/Goldenbetom, čak su poslali i goldenbet podršku za stvari o licenciranju Curacao, ali su u suštini rekli da je to problem sa trećom stranom, ako možete, prijavite ih komisiji za kockanje UK, pitao sam nekoliko ljudi koji su ovde do sada, jedna žalba bi ih mogla upozoriti, više njih u kratkom vremenskom periodu bi ih mogla naterati da istraže kako treba.
Waiting for the ombudsman in regards to Santeda/Goldenbet, even sent goldenbet support the Curacao licensing stuff but they've basically said that's an issue with the third party, if you could, please report them to the UK gambling commission, i've asked a few people on here to now, one complaint might alert them, multiple in a short space of time might make them investigate properly.
Nema na čemu! Potpuno razumem koliko ova situacija mora da bude teška za vas. Važno je znati kada da se povučete, a zvuči kao da ste zaista pokušali sve što ste mogli. Možda bi traženje advokata bila opcija, ali to možda nije vredno toga za iznos koji je uključen. Samo zapamtite, na kraju ćete dobiti svoj novac nazad, a oni koji iskoriste druge dobiće svoj novac. Pokušajte da se opustite i razmislite o ovome kao o jednoj od životnih lekcija - na kraju krajeva, svi smo mi ljudi. Vodite računa o sebi i možda bi bilo dobro da se za sada klonite kockanja. Ostanite jaki i šaljite vam puno dobrih vibracija! 🙏
You're welcome! I completely understand how tough this situation must be for you. It's important to know when to step back, and it sounds like you've really tried everything you could. Maybe getting a solicitor would be an option, but that might not be worth it for the amount involved. Just remember, you’ll get your money back eventually, and those who take advantage of others will get their comeuppance. Try to relax and think of this as one of life’s lessons—we're all human, after all. Take care of yourself, and it might be a good idea to steer clear of gambling for now. Stay strong, and sending you lots of good vibes! 🙏
Hvala vam puno. Mislim da je sada vreme da odustanemo. Ne znam gde da prijavim itd. i to me iscrpljuje poslednjih nekoliko dana. Sada znam da ću za oko 2 godine biti oslobođen dugova i iskreno ne mogu da čekam. Srećom, stao sam pre nego što je postalo još gore. Ja sam samohrana majka dvoje dece i vremena su bila tako teška. Niko ne zna za moje prethodne probleme. Čudno je kako je uopšte došlo do ovoga. Nikada se u životu nisam kockao do pre nekoliko godina. U to vreme nije bio u najboljem položaju za glavu pa je možda to bio razlog za to. Sada ću se koncentrisati na odbrojavanje dana dok se ne oslobodim dugova. Hvala vam puno. I tebi želim svu sreću. Zaista si bio tako ljubazan k
Thank you so much. I do think it's time to give up now. I am not very clued on where to report etc. and it's been draining me the past few days. I know now in about 2 years time I will be debt free & I honestly cannot wait. Thankfully I stopped before it got even worse. I am a single mum to 2 children & times have been so hard. No one knows about my previous issues. It's weird how it even got to this. Never gambled at all in my life until a few years ago. Wasn't in the best head space at the time so maybe that was the reason for it. Now I am going to concentrate on counting down the days till I'm debt free. Thank you so so much. Wish you all the luck too. You really have been so kind x
Zdravo Lu Lu - ako nemaš ništa protiv da te pitam šta si ti banka rekao o pre arbitraži? Upravo ću doći u istu situaciju i pitao sam se šta da očekujem?
Hi Lou Lou - if you don’t mind me asking what did you bank say to you about pre arbitration? I am just about to go in to the same situation and I was wondering what to expect ?
hej, nisu mnogo rekli. Samo mi je u suštini poslao odgovor od trgovca koji sam ponovo osporio, a zatim sam primio pisma u svojoj bankovnoj aplikaciji da kažem da su to odneli na pre arbitražu. Imao sam ovo pre nekog vremena kod drugog trgovca. Potpuno su lagali i rekli da sam od njih kupio skinove igara ili neku vrstu igre. Zanimljivo je da sam tvrdio da sam istu stvar kupio oko 10 puta! To je otišlo na pre arbitražu, ali sam to izgubio. Dakle, nemam pojma šta će se desiti sa ovim. Očigledno je i vaš trgovac osporio? Da li je razlog za povraćaj sredstava bio dobar ili usluge nisu primljene? Ks
hey, they haven't said much. Just basically sent me the response from the merchant which I disputed again then received letters on my bank app to say the have taken it to pre arbitration. I had this a while ago with another merchant. They completely lied & said I purchased game skins or some sort of gaming stuff from them. Funnily enough the claimed I purchased the same thing about 10 times! That went to pre arbitration but I lost that. So no idea what will happen with this one. Obviously your merchant disputed too? Was your chargeback reason good or services not received? X
Imao sam potpuno isto što i ti sa velobet & cosmo bet. Potpuno isti odgovor. Oni samo krive provajdera plaćanja za netačan kod. Da, srećan sam što ovo radim jer sam deponovao u mnogo ovih kazina. Nikada se nisam povukao. Upravo deponovano. Da li vam se komisija za kockanje u Velikoj Britaniji vratila?
Iv had exactly the same as you with velobet & cosmo bet. Exactly the same response. They just blame the payment provider for the incorrect code. Yes I am happy to do this as I have deposited in alot of these casinos. Iv never withdrawn. Just deposited. Has the uk gambling commission come back to you?
Oni tačno znaju šta rade, ali pokušavaju da se igraju glupo, najgore od najgoreg. Dobio sam odgovor, potrebno je 20/30 dana, traže neke informacije pa ih prosleđuju svojim „sektorskim stručnjacima", pokušao sam da se povučem od njih, ali jedina opcija za mene je bila preko SEPA, što nije funkcionisalo sa dve banke.
They know exactly what they're doing but trying to play stupid, worst of the worst. I've got a reply, takes 20/30 days, they ask for some information then forward it to their "sector specialists", i did try withdrawing from them myself but only option for me was via SEPA, which didn't work with two banks.
Dali su mi privremeni povraćaj novca i onda su ga 28. dana vratili - onda sam danas razgovarao sa njima i rekli su da će ga odneti na pre arbitražu - rekli su da će ga podići danas i onda moram da čekam još 30 dana da vidite ishod! Prvobitno su to naveli kao robu i usluge koje nisu primljene - ali sam danas pomenuo i netačne mcc kodove! To je tako suludo jer prema informacijama koje vidim na mreži trgovac retko dobija pre arbitražu, tako da mi je žao što čujem da niste – iskreno, ni ja ne polažem mnogo nade ni na svoju stranu – ali videćemo – Mislim da je sledeći korak posle toga ombudsman
Ye they gave me the temporary refund and then on the 28th day took it back - then I spoke to them today and they said they would take it to pre arbitration - said that they would raise it today and then I needed to wait another 30 days to see the outcome ! They had originally raised it as goods and services not received - but I also mentioned today about incorrect mcc codes ! It’s so crazy because from the information I see online the merchant rarely wins pre arbitration so I’m sorry to hear to you didn’t - honestly I don’t really hold out much hope on my side either - but we’ll see - I think the next step after that is the ombudsman
Zdravo.
Možete li mi reći da li je curacao igranje još uvek u funkciji ili su promene u Curacao uzele svoj danak?
https://vvv.curacao-egaming.com/
Hello.
Can you tell me if curacao egaming is still operational or if the changes to curacao have taken their toll?
https://www.curacao-egaming.com/
Ola.
Sabem me dizer se a curacao egaming ainda esta operacional ou se fom as alteracoes em curacao deixaram de assumir o seu papel?
https://www.curacao-egaming.com/
Iskreno, tražio sam mnogo na mreži i video potpuno istu stvar da trgovci veoma retko dobijaju pre arbitražu i bio sam tako uznemiren kada nisam. Bilo je i za 1600 funti i rekli su da sam kupio stvari za igre u vrednosti od 1600 funti u periodu od nekoliko dana. Bio sam užasnut što sam to izgubio i očigledno nisam dovoljno istražio kazino jer oni uopšte nisu imali licencu. Odneo sam to ombudsmanu i izgubio sam ga i tamo. Frustracija za mene je što sam sada prestao da se kockam, shvatio sam kako ćete uvek gubiti, ali sam pokušavao da vratim neki novac koji je nezakonito primljen samo da vratim dugove, ali danas mi je to u suštini sumiralo. Imam nekoliko sporova, sada sam pred arbitražu, ali kada se to završi, ostavljam to tamo. Sada sam udario u zid od cigle i osećam se potpuno iscrpljeno zbog toga. Zaista se nadam da imate dobre vesti sa svojima. Obaveštavaću vas o svom i obavestiću me kako dobijate na k
Honestly I was looking up alot online & saw exactly the same thing that the merchants very rarely win the pre arbitration & I was so upset when I didn't. It was for £1600 too & they said I purchased £1600 worth of gaming stuff over a period of a few days. I was devastated that I lost that & I clearly didn't do enough research into the casino because they held no license at all. I did take that to the ombudsman & I lost it there too. The frustration for me is I have stopped gambling now, I realised how you will always loose but I was trying to get back some money that was illegally accepted just to pay back debts but today just basically sumed it up for me. I have a few disputes now I'm pre arbitration but once that's done, I'm leaving it there. I have hit a brick wall now & feel totally deflated by it. I really hope you have some good news with yours. I will keep you updated with mine & let me know how you get on x
Da, pa nadam se da ćete dobiti nešto nazad od onih koje imate otvorene - defo ću vas obavestiti kako napredujem! Ks
Yes well hopefully you will get something back from the ones you have open - I’ll defo let you know how I get on ! X
Oh, definitivno jesu. Podneću izveštaj i komisiji za kockanje i iskreno, ako to spreči da se ovo desi nekom drugom, to je sve što sada mogu da tražim. Nikada više neću videti svoj novac, ali uticaj kockanja na vaše mentalno zdravlje je užasan. Voleo bih da ih vidim zaustavljene. Imam kockarske blokove na svom računu više od 2 godine, ali nisu glupi i lako ih zaobići. Iskreno dobijam oko 8 tekstualnih poruka dnevno od nasumičnih kazina. Pokušavam da se usredsredim na druge stvari da bih skrenula pažnju sa ovoga, ali je tako teško. Stidim se sebe, osećam se kao da sam izneverila sve oko sebe iako sam ovo čuvala u tajnosti i ćutala godinama, ali iako oni ne znaju, ja znam i to me izjeda svaki dan. Samo želim da premotam unapred na nekoliko godina i da izađem iz ove rupe. Najveći koji imam je paiop i to bi poništilo moj dug, ali tu nema šanse. Nadam se da se niko od nas neće vratiti ovom h
Oh they definitely are. I will put a report into the gambling commission too & honestly if it stops this from happening to someone else then thats all I can ask for now. I won't ever see my money again but the affect gambling has on your mental health is horrendous. I would love to see them stopped. I have had gambling blocks on my account for over 2 years but they are not silly & bypass these blocks easy. I honestly receive about 8 text messages a day from random casinos. I am trying to focus now on other things to take my mind off of this but it's so hard. I feel ashamed of myself, feel like iv let everyone around me down even though I have kept this a secret & suffered in silence for years but although they don't know, I do & it eats me up every day. I just want to fast forward now to a couple of years & be out of this hole. The biggest one I have is payop & that would clear my debt but there's no chance there. I hope none of us return to this x
U sličnoj poziciji, prihvatio sam da je moj novac nestao, ako ga dobijem od FOS-a onda je odlično, ali glavni fokus je da sprečim da se to desi nekom drugom. Zaista utiče na vaše mentalno zdravlje, stres je užasan. Moraju postojati i stroži zakoni o reklamiranju kockanja, e-mailovi su mi odvratni, dobijam i poruke... Pokušajte da se ne ljutite zbog toga, to je stvar sa kojom smo se svi borili ovde i nadamo se da je ovo poslednji put da smo svi proći kroz bilo kakve probleme sa kockanjem. Iskreno bih se upustio u razmišljanje da je nestalo, ali pokušajte da pripremite solidan slučaj za FOS i nadam se najboljem, mislim da je to samo na diskreciji dodeljenog agenta najvećim delom od onoga što sam pročitao. Nadamo se da je ovo poslednji put da se neko od nas kocka.
In a similar position, accepted my money is gone, if i get it back from FOS then great, but main focus is stopping it happening to someone else. Really does affect your mental health, the stress is horrendous. There needs to be stricter laws on advertising gambling too, my emails are sickening, get texts too... Try not to beat yourself up over it, it's a thing we've all struggled with here and hopefully this is the last time we all go through any gambling problems. I'd honestly get into the mindset it's gone but try and prep a solid case for the FOS and hope for the best, think it's just down to the discretion of the assigned agent for the most part from what i've read. Hopefully this is the last time any of us gamble.
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