zdravo Petronela,
Hvala na emejlu. Prvo, pošto ste se bavili prethodnim slučajem koji sam povezao u svojoj prvoj poruci, ne vidim kako je moj slučaj ravnodušan prema tim igračima. Ova grupa kazina kompanije Onikion radi na istoj platformi, imaju potpuno iste procesore plaćanja, sve su podružnice Onikion-a, isti izgled korisničkog sučelja kazina. Pored ovoga, kao što možete da vidite iz priloga sa trustpilot-a, delite isti email za podršku kao mistakes, tako da mi je izuzetno teško da poverujem da moj blok nije podržan sa Freshbetom od mistakes jer je to druga baza podataka.
u stvari, svi su isti, samo rebrendirani kazino koji radi pod istom krovnom kompanijom Onikion.
Razumem da ste blokirani kod jednog provajdera sa curacao licencom ne znači da ćete biti blokirani sa svim drugim kazino ustanovama koje su pod tom istom licencom. Međutim, ovo nije ono što tvrdim, tačna poenta i zahtev za moj povraćaj je da kada se isključi sa greškama, on se proteže na sve filijale pod brendom Onikion. Freshbet je jedan kao što možete videti iz priloga. Pored ovoga, kada sam prvi put pokušao da podignem oko 1500 funti, potvrđena lična karta, ovo je odbijeno bez objašnjenja. U kazinu, ne postoji opcija za igrače da otkažu povlačenje nakon što su podneseni, pokazujući da je Freshbet znao da sam isključen, nakon verifikacije lične karte i svesno, otkazao je moje povlačenje, ali je nastavio da mi dozvoljava da položim i igram bez 1. Obavestivši me zašto je povlačenje je otkazan i 2. Bez blokiranja me odmah zbog isključenja.
konačno, ovo je potpuno isti scenario na koji se drugi igrač žalio na kazinoguru. Ali s tim što se njegovo biće iz isključenja rolleta ne prenosi na mistejkove iu mom slučaju sa mistakesa na sveže bet.
tako da me veoma uznemirava što mislite da moja tvrdnja ovde nije opravdana. Ne samo da isključenje nije potvrđeno, već na kraju dana ferplej prema samom igraču nije potvrđen jer sam mogao samo da uplatim i igram, a kada sam zahtevao povlačenje, ovo bi bilo poništeno i vraćeno na račun.
hi Petronella,
Thanks for your email. Firstly, as you dealt with the previous case which i have linked in my first message, I do not see how my case is indifferent to that players. This group of casino’s by Onyxion operate on the same platform, have exactly the same payment processors, are all subsidiary’s of Onyxion, same layout of casino UI, In addition to this as you can see from the attachment from trustpilot, share the same support email as mystakes, so i find it extremely hard to believe that my block wasn’t upheld with freshbet from mystakes due to it being a different database.
in effect that are all the same, just a rebranded casino that operates under the same umbrella company Onyxion.
I understand your point of being blocked with one provider with a curacao license does not mean that ill be blocked with all other casino establishments who are under that same license. However this is not what im arguing, the exact point and request for my refund being that when excluded with mystakes, it extends out to all affiliates under the Onyxion brand. Freshbet being one as you can see from the attachment. In addition to this, when i first attempted a withdrawal of aprox £1500, ID verified, this was rejected without an explanation. On the casino, there is no option for players to cancel a withdrawal once submitted, showing that freshbet knew i was excluded, upon id verification and knowly, cancelled my withdrawal but continued to let me deposit and play through without 1. Informing me why withdrawal was cancelled and 2. Without blocking me immediately due to the exclusion.
finally this is the exact same scenario the other player complained on casinoguru was about. But with his being from rolletto exclusion not being transferred to mystakes and in my case from mystakes to freshbet.
so i do find it very upsetting that you think my claim isn’t justified here. Not only was exclusion not upheld, but at the end of the day fairplay to the player itself wasn’t upheld as i could only deposit and play through and when requesting withdrawal, this would be cancelled and put back into the account.
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