Dragi apergisni,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaše negativno iskustvo sa Frumzi kazinom.
Dozvolite mi da vam postavim nekoliko pitanja kako bih bolje razumeo situaciju.
- Da li sam dobro razumeo da je priča kazina da je bonus pripisan, ali je nakon 24 istekao na vašem nalogu?
- Da li još uvek imate deponovana sredstva na računu?
- Možete li molim vas da podelite koju ste promociju aktivirali? postavite snimak ekrana promocije i njenih pravila ili postavite vezu do promocije.
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Tomas
Zbog povećanog obima pritužbi u ovo doba godine, molimo za strpljenje dok čekamo naše odgovore. Cilj nam je da objavimo svaku žalbu u roku od 48 sati od podnošenja, ali zadržavamo do 7 dana da odgovorimo na sve naknadne komentare. Pored toga, imajte na umu da će možda biti potrebno malo duže da vaša žalba bude dodeljena rešavaču, jer trenutno upravljamo sa preko 900 žalbi.
Vaše razumevanje je veoma cenjeno. Želimo vam radosnu, uspešnu i zdravu novu 2024. godinu, a mi ćemo vam se javiti u najkraćem mogućem roku.
Dear apergisni,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Frumzi Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Do I understand correctly the story of the casino is that the bonus was credited, but after 24 it expired on your account?
- Do you have any deposited funds untouched still on your account balance?
- Could you please share which promotion you activated? post a screenshot of the promotion and its rules, or post a link to the promotion.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.
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