Igrač iz Meksika je zatražio povlačenje manje od dve nedelje pre podnošenja ove žalbe. Plaćanje je odbijeno jer je igrač navodno prekršio maksimalnu dozvoljenu opkladu. Žalba je odbijena jer igrač nije odgovarao na naše poruke i pitanja.
The player from Mexico requested a withdrawal less than two weeks prior to submitting this complaint. The payment was rejected because the player allegedly breached the maximum allowed bet. The complaint was rejected because the player didn't respond to our messages and questions.
Igrač iz Meksika je zatražio povlačenje manje od dve nedelje pre podnošenja ove žalbe. Plaćanje je odbijeno jer je igrač navodno prekršio maksimalnu dozvoljenu opkladu. Žalba je odbijena jer igrač nije odgovarao na naše poruke i pitanja.
Ranije sam napravio depozite u ovom kazinu i već sam napravio isplate, a pre nekoliko dana su mi dali 8 besplatnih okretaja koje sam pustio i moj dobitak je upisan i onda sam zatražio povlačenje, ali sam shvatio da je to trajalo duže nego što je bilo potrebno sa to sam već radio ranije i činilo mi se čudno jer se pretpostavlja da ako ste se već povukli, onda sledeći mora biti brži. I otkazao sam to povlačenje, za koje mislim da je bilo 1.000 dolara i nastavio sam da igram sa tim, u zavisnosti od moje zarade, i uspeo sam da ga podignem na 3.000 dolara i ponovo sam tražio povlačenje 2.500 dolara i čekao tri dana da povlačenje uzima da prođe, a ispostavilo se da su ga odbili kada sam stigao do trećeg dana, zašto sam stavio opklade sa velikom vrednošću, a to nije tačno! Ono što se dešava je da ovakvi tipovi kazina nikada ne poštuju i ne prihvataju ono što poklanjaju, već mi se desilo sa drugim kazinom koji vam daju bonuse koje čak i ne tražite, a uspete da ih oslobodite i onda da dopunite blokiraju te ili ga ponište za ono što Ne prihvataju da je ta zarada rezultat njihovog bonusa koji su mi dali!
Želim da se ovo zna i da budu kažnjeni jer ne vredi
I have previously made deposits in this casino and I had already made withdrawals, and days ago they gave me 8 free spins which I released and my winnings were credited and then I requested the withdrawal, but I realized that it took longer than it took with the I had already done it before and it seemed strange to me because it is supposed that if you have already withdrawn before then the next one must be faster. And I canceled that withdrawal, which I think was $1,000 and I continued playing with it, depending on what my earnings were, and I managed to raise it to $3,000 and I requested the withdrawal of $2,500 again and waited for the three days that the withdrawal takes to pass, and It turns out that when I reached the third day they rejected it, why did I place bets with a high value and that is not true! What happens is that these types of casinos never respect and accept what they give away, it has already happened to me with other casinos that give you bonuses that you don't even ask for and you manage to release it and then to top it off they block you or cancel it for what They do not accept that those earnings were the result of their bonus that they gave me!
I want this to be known and that they be fined because it is not worth it
Anteriormente ya he realizado depósitos en este casino y ya había echo retiros, y hace días me dan 8 giros gratis los cuales libere y se me acreditó mis ganancias y después solicité el retiro, pero me di cuenta que tardaban más de lo que tardaron con el que ya había echo anteriormente y se me iso raro por que se supone que si ya has retirado antes entonces debe ser más rápido el siguiente. Y lo cancele ese retiro que eran creo $1000 y seguí jugando con ya según lo que eran mis ganancias y lo llegué elevar a $ 3000 y volví a solicitar el retiro de $2500 y espere a que pasen los tres dias que según tarda el retiro, y resulta que al llegar al tercer día me lo rechazan que por qué realize apuestas con un valor elevado y eso no es verdad! Lo qué pasa que a estos tipos de casinos nunca respetan y aceptan lo que regalan , ya me ha pasado con otros casino que te regalan bonos que tú ni siquiera les pides y lo logras liberar y luego para colmo te bloquean o te lo cancelan por qué no aceptan que esas ganancias fueron el resultado de su bono que me ragalaron !
quiero que se sepa esto y que se les po va una multa por que no se vale
Dear erduz12,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Hvala na odgovoru, erduz12. Vidim da vas je kazino optužio da ste prekršili maksimalno dozvoljenu opkladu. Proverio sam uslove i uslove za bonus i našao sam ovo:
"4. Klađenje više od 4 € (ili ekvivalentno) po okretu ili 10% primljenog bonusa (manji od ta dva) na slot igricu"
Naš stav je detaljno objašnjen u Kodeksu poštenog kockanja https: //casino.guru/fair-gambling-codek-for-casinos#mak-bets : Pravilo maksimalne opklade je, u stvari, industrijski standard, baš kao i činjenica da kazino ima pravo da oduzme dobitke igrača od bonus igre nakon kršenja ovog pravila. Radije ne idemo protiv industrijskih standarda kažnjavanjem kazina koji s vremena na vreme koriste pravilo maksimalne opklade protiv igrača.
Međutim, ako se osećate kao da ste pogrešno optuženi, slobodno mi prosledite svoju istoriju igara zajedno sa vezom do određenog bonusa koji ste iskoristili i igrali. Moja adresa e-pošte je KSKSKSKSKS0@email.kkkkk .
Ako postoji neka druga relevantna komunikacija između vas i kazina, pošaljite je takođe.
Hvala unapred na odgovoru.
Thank you for your reply, erduz12. I see that the casino accused you of breaching the maximum allowed bet. I checked the Bonus T&Cs and I found this:
"4. Betting more than €4 (or equivalent) per spin or 10% of the received bonus amount (the smaller of the two) on a slot game"
Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.
However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is kristina.s@casino.guru.
If there is any other relevant communication between you and the casino, please send it as well.
Thank you in advance for your reply.
Da, ali to je bilo nakon oslobađanja bonusa, igrao sam bonus sa opkladama manjim od 4, a kada sam ga pustio, povećao sam opkladu!
Yes, but that was after releasing the bonus, I played the bonus with bets less than 4, and when I released it, I increased the bet!
Si pero eso fue después de liberar el bono, el bono lo jugué con apuestas menores a 4, ya cuando lo libere aumente la apuesta!
Dear erduz12,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Molimo vas da prosledite celu istoriju igre po mogućnosti u Ekcel listu ili PDF obrascu. Ne možemo nastaviti sa ovakvim slučajem tako što ćemo pregledati nekoliko nasumičnih snimaka ekrana.
Please forward the full game history preferably in an Excel sheet or PDF form. We cannot proceed with a case like this by reviewing a few random screenshots.
Dear erduz12,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Nažalost, igrač nije odgovorio na naše poruke i pitanja. Shodno tome, nismo u mogućnosti da dalje istražujemo i nemamo drugog izbora nego da odbijemo ovu žalbu.
Igrač može ponovo da otvori ovu žalbu u bilo kom trenutku.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.