Da koga zanima,
Hvala vam što ste nam skrenuli pažnju na žalbu igrača u vezi sa njihovom isplatom.
Nakon obavljanja naših rutinskih provera, otkrili smo značajno kršenje naših uslova i odredbi od strane dotičnog igrača. Otkrili smo da je igrač prekršio naše uslove i odredbe tako što je otvorio više naloga koristeći ista ili slična imena, adrese, telefone, adrese e-pošte i dinamičke IP adrese sa namerom da prevari ili prevari naše brendove.
U Gambeta10, mi podržavamo snažnu posvećenost obezbeđivanju fer i transparentnog okruženja za igre za sve naše igrače. Naši uslovi i odredbe, koji navode pravila i propise koji regulišu korišćenje naše platforme, striktno zabranjuju kreiranje i održavanje više naloga.
Naša odluka da zatvorimo nalog igrača je direktna posledica ovih prekršaja. Kao posledica toga, svi povezani dobici su odbačeni. Razumemo da takav ishod može biti razočaravajući za igrača, međutim, želimo da naglasimo da su naši uslovi i odredbe strogi i da su na snazi kako bismo obezbedili fer i bezbedno okruženje za igre za sve naše igrače.
S tim u vezi, doneli smo našu odluku na osnovu odredbi navedenih u našim Uslovima i odredbama, posebno u odeljku „Više naloga" (članovi 47, 48, 49 i 50), kojima se može pristupiti na linku ispod:
https://vvv.gambeta10.com/en/terms
Štaviše, timu Casino Guru-a su dostavljene dodatne relevantne informacije, u kojima se navode detalji kršenja i radnje koje su preduzete za njegovo otklanjanje.
Nadamo se da ovo objašnjenje pruža neophodnu jasnoću i sigurnost u vezi sa radnjom koju smo preduzeli kao odgovor na pritužbu igrača. Ako su vam potrebni dodatni detalji ili pojašnjenje, ne oklevajte da nas kontaktirate.
S poštovanjem,
Gambeta10 tim za žalbe
To whom it may concern,
Thank you for bringing to our attention the player's complaint regarding their payout.
Upon conducting our routine checks, we discovered a significant breach of our terms and conditions by the player in question. We found that the player has breached our terms and conditions by opening multiple accounts using the same or similar names, addresses, telephones, email addresses, and dynamic IP addresses with the intent of defrauding or cheating across our brands.
At Gambeta10, we uphold a strong commitment to ensuring a fair and transparent gaming environment for all of our players. Our Terms and Conditions, which outline the rules and regulations governing the use of our platform, strictly prohibit the creation and maintenance of multiple accounts.
Our decision to close the player's account is a direct result of these violations. As a consequence, any associated winnings have been waived. We understand that such an outcome can be disappointing for the player, however, we would like to emphasize that our terms and conditions are strict and are in place to ensure a fair and safe gaming environment for all our players.
In this regard, we made our decision based on the provisions outlined in our Terms and Conditions, specifically under the "Multiple Accounts" section (articles 47, 48, 49, and 50), which can be accessed at the link below:
https://www.gambeta10.com/en/terms
Furthermore, the Casino Guru team has been provided with additional relevant information, which outlines the details of the breach and the actions taken to address it.
We hope that this explanation provides the necessary clarity and reassurance about the action we took in response to the player's complaint. If you need any additional details or clarification, do not hesitate to get in touch with us.
Sincerely,
Gambeta10 Complaints Team
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