Zdravo, Dragi JarmoM i Casino Guru tim.
Želeli bismo da se pozabavimo nedavnom situacijom u vezi sa vašim zahtevom za ograničenje depozita. 21. juna 2024. zatražili ste limit depozita od 20 evra mesečno. Nažalost, zbog nesporazuma 1. jula, naš tim je pogrešno protumačio napomenu u našem sistemu, što je dovelo do pretpostavke da je ograničenje već primenjeno.
Duboko žalimo zbog ovog propusta i aktivno preispitujemo naše procedure kako bismo sprečili slične pojave u budućnosti.
Traženi limit depozita je sada na snazi. Pored toga, vidimo da ste tokom vaše igračke sesije napravili ukupan depozit od 120 evra i trenutno imate na čekanju povlačenje od 130 evra.
Vidimo dva načina da rešimo ovaj problem:
1) Povraćaj 100 EUR. Možemo refundirati 100 EUR od ukupno deponovanih 120 EUR, pošto je prvih 20 EUR bilo u okviru vašeg postavljenog limita depozita i stoga ne podleže povraćaju. Međutim, imajte na umu da je dobitak u ovom slučaju dobijen od depozita koji su premašili vaš limit, što čini dobitke nelegitimnim, tako da će dobitak biti odbijen.
2) Povlačenje vašeg dobitka. Alternativno, možemo obraditi vaše povlačenje od 130 EUR. U ovom trenutku, vaš nalog je u potpunosti verifikovan i spremni smo da odmah započnemo plaćanje.
Obavestite nas koja opcija vam najbolje odgovara i mi ćemo nastaviti u skladu sa tim.
Srdačan pozdrav,
Gamblezen kazino
Hello, Dear JarmoM and Casino Guru team.
We would like to address the recent situation regarding your deposit limit request. On June 21st, 2024, you requested a deposit limit of 20 euros per month. Unfortunately, due to a misunderstanding on July 1st, our team misinterpreted the note in our system, leading to the assumption that the limit had already been applied.
We deeply regret this oversight and are actively reviewing our procedures to prevent similar occurrences in the future.
The requested deposit limit is now in place. Additionally, we see that during your gaming session, you made a total deposit of 120 euros and currently have a pending withdrawal of 130 euros.
We see two ways to solve this issue :
1) Refund of 100 EUR. We can refund 100 EUR from the total 120 EUR deposited, as the first 20 EUR was within your set deposit limit and therefore not subject to a refund. However, please note that it this case winning were won from deposits that exceeded your limit, which makes the winnings illegitimate, so the winning will be deducted.
2) Withdrawal of your winnings. Alternatively, we can process your withdrawal of 130 EUR. At this moment, your account is fully verified and we are ready to initiate payment promptly.
Please let us know which option works best for you, and we will proceed accordingly.
Best regards,
Gamblezen Casino
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