The player from Italy, despite having had a verified account and payment method at Geniuswin, had not received his winnings since December 2023. The player had requested the withdrawals on December 26, 2023, and January 1, 2024, and these had been his first withdrawal requests. The casino had replied to his daily inquiries by stating they were unsure when the platform issues would be resolved. However, after the intervention of the Complaints Team and communication with the casino, the player confirmed that he had received his withdrawals, and the complaint was marked as resolved.
Igrač iz Italije, uprkos tome što je imao verifikovan račun i način plaćanja u Geniusvin-u, nije primio svoje dobitke od decembra 2023. Igrač je zatražio povlačenje 26. decembra 2023. i 1. januara 2024. i to su mu bile prve zahtevi za povlačenje. Kazino je odgovorio na njegove svakodnevne upite navodeći da nisu sigurni kada će problemi sa platformom biti rešeni. Međutim, nakon intervencije Žalbenog tima i komunikacije sa kazinom, igrač je potvrdio da je primio svoje isplate, a žalba je označena kao rešena.
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