Poštovani nataliecathlin203,
Nakon što smo detaljno pregledali sve dostavljene informacije i dokaze, sa žaljenjem vas obaveštavamo da je kazino s pravom konfiskovao vaš dobitak.
Primarna briga je da ste jasno potvrdili da stavljate opklade preko maksimalno dozvoljenog ograničenja dok igrate sa aktivnim bonusom. Ovo se smatra direktnim kršenjem uslova i odredbi bonusa, koji su standardni u skoro svim onlajn kockarnicama. U takvim slučajevima, operater ima pravo da poništi sve dobitke prikupljene od bonusa.
Pored toga, postoji neslaganje u ličnim podacima navedenim tokom registracije – konkretno, netačan datum rođenja. Iako ovo može izgledati neznatno, može biti osnov za zatvaranje računa, posebno ako račun ima nula saldo, kao što je bio slučaj nakon kršenja bonusa.
Da biste rešili vašu drugu zabrinutost: Kazina obično pregledaju evidenciju igre tek nakon što je podnet zahtev za povlačenje. Nije uobičajena praksa da se prati aktivnost klađenja u realnom vremenu ili proaktivno tokom igre.
S obzirom na sve navedeno, sada ćemo pristupiti zatvaranju žalbe. Molimo vas da pročitate i u potpunosti razumete odredbe i uslove – posebno one koji se odnose na bonuse – pre nego što učestvujete, kako biste izbegli takve situacije u budućnosti.
Ako imate dodatnih pitanja ili vam je potrebna pomoć oko nekog drugog pitanja, slobodno se obratite.
Srdačan pozdrav,
Nick
Dear nataliecathlin203,
After thoroughly reviewing all the information and evidence provided, we regret to inform you that the casino has rightfully confiscated your winnings.
The primary concern is that you clearly acknowledged placing bets over the maximum allowed limit while playing with an active bonus. This is considered a direct violation of the bonus terms and conditions, which are standard across nearly all online casinos. In such instances, the operator is entitled to void any winnings accumulated from the bonus.
Additionally, there is a discrepancy in the personal details provided during registration—specifically, an incorrect date of birth. While this may appear minor, it can be grounds for account closure, particularly if the account has a zero balance, as was the case following the bonus violation.
To address your other concern: Casinos typically review gameplay logs only after a withdrawal request has been made. It is not common practice to monitor wagering activity in real-time or proactively during gameplay.
Given all the above, we will now proceed with closing the complaint. Please ensure to read and fully understand the terms and conditions—especially those related to bonuses—before participating, to avoid such situations in the future.
Should you have any further questions or require assistance with another matter, feel free to reach out.
Best regards,
Nick
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