Hvala na strpljenju.
Pregledao sam vašu razmenu e-pošte sa kazinom.
Dozvolite mi da naglasim da ako kazinu ne spomenete bilo kakav problem sa kockanjem, kazino nije u obavezi da deluje da vas zaštiti. Jednostavno zatvaranje naloga nije važeća zaštita, ako se nalog kasnije može ponovo otvoriti.
Uslovljavanje zatvaranja vašeg računa zahtevom za bonus nije dovoljan razlog da vas kazino zaštiti i po našem mišljenju, s obzirom na predočene dokaze, nema valjanog razloga da vam pomognemo sa povraćajem vaših depozita.
Verujemo da bi kazina trebalo da ponude mehanizam trajnog samoisključenja kako bi zaštitili igrače kada igrač izrazi da ima problem sa kockanjem.
Pošto je vaš nalog zatvoren, mogu samo da preporučim, prvo, da zatražite samoisključivanje zbog problema sa kockanjem u bilo kom onlajn kazinu gde ste prethodno otvorili nalog, uključujući Goldenbet kazino .
Želeo bih da skrenem vašu pažnju na naš alat za pomoć pri samoisključenju https ://casino.guru/global-self-ekclusion-initiative/assistance-tool .
Ovaj alat će vam olakšati da blokirate svoje kazino naloge u više kockarskih ustanova istovremeno i nije povezan ni sa jednim određenim kazinom. Alat za pomoć pri samoisključenju je dizajniran da pomogne pojedincima koji se možda suočavaju sa izazovima u vezi sa svojim navikama kockanja tako što im pomaže da ograniče svoj pristup kockanju i smanje mogućnost dalje štete.
Drugo, kao igrač iz UK, preporučio bih vam da se registrujete na Gamstop-u ako to već niste učinili. https://vvv.gamstop.co.uk/
Na kraju, ako vam kockanje više ne donosi radost i postaje opterećenje, preporučljivo je potražiti stručnu pomoć. Toplo preporučujem da se obratite centrima u vašoj zemlji koji su specijalizovani za rešavanje problema kockanja. Neke od ovih centara možete pronaći na sledećem linku ( https://casino.guru/problem-gambling-help-centers#cnt_33=true )
- Obavestite me ako postoje okolnosti koje nisam uzeo u obzir, inače će vaša žalba biti zatvorena.
Thanks for your patience.
I went over your email exchange with the casino.
Let me emphasize that if you don't mention any gambling problem to the casino, the casino is not obligated to act to protect you. A simple account closure is not a valid protection, if the account can later be reopened.
To condition your account closure with a request for a bonus is not enough of a reason for the casino to protect you and in our opinion, considering the presented evidence, there is no valid reason for us to assist you with a refund of your deposits.
We believe casinos should offer a mechanism of permanent self-exclusion to protect players once the player expresses they have a gambling problem.
Since your account has been closed, I can only recommend, first, that you request a self-exclusion due to a gambling problem in any online casino where you have previously opened an account, including Goldenbet Casino.
I would like to call your attention to our Self-Exclusion Assistance Tool https://casino.guru/global-self-exclusion-initiative/assistance-tool.
This tool will make it easier for you to block your casino accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. The Self-Exclusion Assistance Tool was designed to assist individuals who may be facing challenges with their gambling habits by helping them limit their access to gambling and reduce the potential for further harm.
Second, As a UK player, I would recommend you register on Gamstop if you haven't done so already. https://www.gamstop.co.uk/
Lastly, if gambling no longer brings you joy and is becoming a burden, it is highly advisable to seek professional assistance. I strongly recommend reaching out to centers in your country that specialize in addressing gambling problems. You can find some of these centers by referring to the following link (https://casino.guru/problem-gambling-help-centers#cnt_33=true)
- Please let me know if there are circumstances I haven't considered otherwise your complaint will be closed.
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