NaslovnaPritužbeGoldenLion.bet Casino - Povraćaj novca igrača je odložen.
GoldenLion.bet Casino - Povraćaj novca igrača je odložen.
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The player from Spain had been waiting for 53 days for a deposit refund from GoldenLion.bet Casino. Despite multiple attempts to contact the casino, he had only received responses stating his request was under review. His account balance had remained at zero, preventing him from playing. We had attempted to mediate the situation by reaching out to the casino for more information regarding the delay in the refund process. Unfortunately, the casino did not cooperate, and we were unable to resolve the issue. The complaint was marked as 'unresolved', which could have negatively affected the casino's rating. We had advised the player to choose casinos based on their reviews and ratings in the future to avoid similar situations.
Igrač iz Španije je čekao 53 dana na povraćaj depozita od GoldenLion.bet kazina. Uprkos višestrukim pokušajima da kontaktira kazino, dobio je samo odgovore u kojima se navodi da se njegov zahtev razmatra. Stanje na njegovom računu je ostalo na nuli, što ga je sprečavalo da igra. Pokušali smo da posredujemo u situaciji tako što smo kontaktirali kazino za više informacija u vezi sa kašnjenjem u procesu refundiranja. Nažalost, kazino nije sarađivao i nismo uspeli da rešimo problem. Žalba je označena kao „nerešena“, što je moglo negativno da utiče na rejting kazina. Savetovali smo igrače da ubuduće biraju kazina na osnovu njihovih recenzija i ocena kako bi izbegli slične situacije.
Pokušao sam da ga podignem, a da se nisam ni igrao sa njim, a čekao sam svoj novac 53 dana.
Nakon što ih kontaktiraju, UVEK mi kažu isto "moj zahtev se razmatra" (što znači da još nisu ni poslali novac).
Kažu da bankovni transferi mogu da potraju do 21 radni dan. ČEKAO SAM 53 DANA.
Povrh toga, pošto sam navodno „POVLAČEN", stanje na računu mi je 0 tako da ne mogu da igram, a takođe nisam dobio novac. Pa... gde je?
Na sve žalbe koje sam im podneo odgovoreno je istom e-porukom koja je samo KOPIRAJ/PASTE.
Za žaljenje je.
I deposited 100€.
I tried to withdraw it without even having played with it, and I've been waiting for my money for 53 days.
After contacting them, they ALWAYS tell me the same thing "my request is being reviewed" (meaning they haven’t even sent the money yet).
They say bank transfers can take up to 21 business days. I'VE BEEN WAITING FOR 53 DAYS.
On top of that, since I'm supposedly "WITHDRAWN", my account balance is at 0 so I can't play, and I also haven’t received the money. So... where is it?
All the complaints I've filed with them are answered with the same email that's just a COPY/PASTE.
It's regrettable.
Deposité 100€,
Quise retirarlos sin ni siquiera haber jugado con ellos, y llevo 53 días esperando mi dinero.
Tras contactar con ellos SIEMPRE me dicen lo mismo "mi solicitud está siendo analizada" ( es decir que ni tan sólo han enviado el dinero )
Dicen que las transferencias bancarias pueden llegar a tardar hasta 21 días laborables. LLEVO 53 DÍAS ESPERANDO.
Encima como se supone que " HE RETIRADO " tengo el balance de la cuenta a 0 por lo que no puedo jugar, y además tampoco he recibido el dinero. Entonces.. dónde está?
Todas las quejas que les he dejado me las responden con el mismo mail que encima es un COPY/PASTE.
[ovu poruku je poslao drugi predstavnik kazina; žalba je od tada dodeljena GoldenLion.bet kazinu - uredio Casino.Guru]
Zdravo. Hvala na povratnim informacijama.
Molimo pošaljite svoje korisničko ime ili email adresu na koju ste registrovani. Nažalost, ne možemo da pronađemo igrača sa email adresom koju ste ovde spomenuli.
Ili nam pošaljite snimak ekrana sa vašom komunikacijom sa predstavnikom kazina sa datumima i imejl adresama obe strane.
[this message was sent by a different casino representative; the complaint was since assigned to GoldenLion.bet Casino - edited by Casino.Guru]
Hello. Thank you for your feedback.
Please, send your username or email address you are registered with. Unfortunately, we cannot find a player with email adress you mentioned here.
Or send us screenshot with your communication with casino representative with dates and email adresses of both parties.
Produžavamo tajmer za 7 dana. Molim vas da znate da ukoliko ne odgovorite u zadato vreme ili ne pružite asistenciju, mi ćemo da odbijemo prigovor.
Dear Ardevirion,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Izvinite zbog čekanja. Do sada nisam dobio nikakvo obaveštenje.
Dobro razumete. Deponovao sam i na kraju sam odlučio da je bolje da to ne radim u tom trenutku. Tako da sam podigao isti iznos u isto vreme.
Povukao sam ga iz odeljka za povlačenja.
Tada „obrađuju" željeno povlačenje. Kada sam podigao sredstva, ona su nestala sa računa. Zamišljao sam da je to zato što ću ih uskoro dobiti, ali još uvek čekam.
Prilažem fotografiju podataka o svom računu i još jednu o tome kako izgleda odeljak za isplate.
Hvala vam puno na pomoći Tomas, i još jednom se izvinjavam zbog kašnjenja.
Sorry for the delay. I had not received any notice until now.
You understand correctly. I deposited, and ended up deciding that it was better not to do it at that moment. So I withdrew the same amount at the same time.
I withdrew it from the withdrawals section.
They are "processing" the desired withdrawal then. When I withdrew the funds they disappeared from the account. I imagined it was because I was going to receive them soon but I'm still waiting.
I am attaching a photograph of my account information, and another of what the withdrawals section looks like.
Thank you very much for the help Tomás, and apologies again for the delay.
Perdón por la tardanza. No había recibido ningún aviso hasta ahora.
Entiendes correctamente. Deposité, y acabé decidiendo que mejor no hacerlo en ese momento. Así que retiré el mismo monto en el mismo momento.
Lo retiré desde el apartado de retiros.
Ellos están "procesando" el retiro desee entonces. Al retirar los fondos desaparecieron de la cuenta. Yo imaginaba que era porque los iba a recibir pronto pero sigo esperando.
Adjunto una fotografía de la información de mi cuenta, y otra de cómo se ve el apartado de retiros.
Muchas Gracias por la ayuda Tomás, y disculpas de nuevo por la tardanza.
Dodelio sam žalbu odgovarajućem kazinu, zanemarite odgovor iz drugog kazina iznad.
Puno vam hvala, Ardevirion, na pružanju potrebnih informacija. Sada ću preneti vašu žalbu kolegi Mihalu ( _KSKSKSKSKS_0@email.kkkkk ) koji će vam biti na usluzi. Želim vam puno sreće i nadam se da će problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
I assigned the complaint to the appropriate casino, please disregard the response from the different casino above.
Thank you very much, Ardevirion, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Ja sam Michal i preuzeo sam vašu žalbu. Pregledao sam vaš slučaj i samo da znate da GoldenLion.bet kazino nije bio mnogo kooperativan u rešavanju pritužbi igrača sa nama u prošlosti, ali ću ipak kontaktirati kazino da vidim da li možemo da pomognemo.
Pozivamo GoldenLion.bet kazino da se pridruži razgovoru.
Dragi GoldenLion.bet kazino,
Možete li dati više informacija o tome zašto povraćaj novca igrača još nije obrađen?
Hello Ardevirion,
I'm Michal and I have taken over your complaint. I have reviewed your case and just so you know GoldenLion.bet Casino was not very cooperative in solving player complaints with us in the past, but I will still contact the casino to see if we can help.
We would like to invite GoldenLion.bet Casino to join the conversation.
Dear GoldenLion.bet Casino,
Can you please provide more information on why the player's refund has not been processed yet?
Voleli bi da zamolimo kazino da odgovori na ovu pritužbu. Produžujemo timer za 7 dana. Ako kazino ne odgovori u predviđenom roku, prigovo ćemo zatvoriti kao "nerešen", što može negativno uticati na rejting kazina.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Više puta sam pokušavao da kontaktiram kazino, ali nisam imao uspeha. Bojim se da se ne može mnogo postići bez saradnje sa njegove strane. Pošto kazino radi bez važeće licence i ne odnosi se ni na jednu ADR uslugu, nema ovlašćenja za igre na sreću kojoj se možete obratiti.
Označiću žalbu kao „nerešenu" u našem sistemu. Razumem da ovo nije zadovoljavajuće rešenje za vaš problem. Međutim, smanjenje rejtinga uzrokovano nerešenim žalbama moglo bi pomoći da se promeni pristup kazina. Ako kazino odluči da reaguje, ponovo ćemo otvoriti žalbu i bićete obavešteni putem e-pošte.
Mogu vam samo toplo preporučiti da u budućnosti izaberete kazina prema njihovim recenzijama i ocenama kako biste izbegli ovakve situacije. Žao mi je što ovom prilikom nismo mogli biti od veće pomoći.
Srdačan pozdrav,
Michal
Casino Guru
Dear Ardevirion,
I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.
I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.
I can only strongly recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.
Best regards,
Michal
Casino Guru
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