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Hello: I have been waiting 1 week for my withdrawals to be paid and they say they sent it but it did not reach me. It turns out that they send it to a card that does not accept payments. This card is for deposit only.

About 2 months ago they paid me to that visa card and it did not accept payments, I told the casino and I was able to solve it, but now that I have 5100 euros in with a different visa, they do not send the money from withdrawals to that card and they only make lies one after another. Miss Lina tells me that I will receive the money shortly but it never arrives.

In addition there are many problems to deposit with Visa, sometimes you can and other times the payment is rejected.

This lady yesterday promised me a good refund without requirements and told me to deposit and send her an email, I made the deposit (2100 euros) and she has not given me anything that was promised. Hot does the same to me: he tells me that he gives me a good refund and I have put in 2000 euros but he never answers the emails or gives me anything he promises.

What I want is to collect my 1900 euros and then close the bill because this casino is very bad.

If they know that I have deposited in 1 week 4,100 euros with a visa

Why don't they send me the money from the withdrawals to that Visa?

hola : llevo esperando 1 semana que me paguen mis retiros y dicen que lo enviaron pero a mi no me llega. Resulta que lo mandan a una tarjeta que no admite pagos. Esta tarjeta es solo para depositar.

Hace unos 2 meses me pagaron a esa tarjeta visa y no admitia pagos, se lo comunique al casino y pude solucionarlo, pero ahora que llevo 5100 euros metidos con una visa distinta, no mandan el dinero de los retiros a esa tarjeta y solo hacen echar mentiras unas detras de otras. Me dice la señorita Lina que en breve recibire el dinero pero nunca llega.

Ademas hay bastantes problemas para depositar con Visa, unas veces se puede y otras veces sale el pago rechazado.

Esta señorita ayer me prometió un buen reembolso sin requisitos y me dijo que depositara y que le mandar un correo, Hice el deposito ( 2100 euros ) y no me ha regalado nada de lo prometido. Hot me hace lo mismo : me dice ue me da un buen reembolso y he metido 2000 euros pero ni contesta nunca a los correos ni me regala nada de lo que promete.

Yo lo que quiero es cobrar mis 1900 euros y despues cerrera cuenta porque este casino es muy malo.

Si saben que he depositado en 1 semana 4.100 euros con una visa

¿ por que no me mandan el dinero de los retiros a esa Visa ?

Dear canaberto,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise which payment method you have opted for to deposit funds into your account? Was it VISA payment exclusively? From your previous complaint related to the same casino https://casino.guru/goodwin-casino-player-s-struggling-to-complete-kyc I would assume that you’ve received payments using the same payment method in the past. Could you confirm it, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello Petronela: I will explain the case to you: I have a BUSINESS VISA credit card (ending in 1073) with which I made some deposits in December while I received another debit Visa.

Once they paid me a withdrawal on that card and it was rejected because the aforementioned card does not accept payments (only charges), then I communicated it to the casino and they always paid me to the other debit visa. But since they were behaving very badly with me and there were always problems when depositing with the Visa, I decided to stop playing until the issue of the cards was solved.

On February 26, Miss Lina from the goodwin casino sent me an email and told me that it is now possible to deposit with a visa. I start playing and I put in 1000 euros with a visa ending in 4847, I won 1900 euros that I withdrawn in installments of 1000 + 500 + 300 + 100, they process the withdrawals on the 26th and they do it to the card that does not accept payments

(1073) so the withdrawals were rejected.

I tell them that they already knew that since it happened again and that they would pay me to the Visa finished in 4847 which is with the one on the 26th I made the deposit of 1000 euros.

He tells me that before the weekend he would collect the 1900, but today, Friday, nothing comes to me when they have already had 8 days to solve the case.

It also promises me refunds without requirements if I make deposits, but on March 3 I put in 2,200 euros and on March 4 I put in 3,000 euros (paying excessive commissions for each deposit, 5%) and here I am waiting for my money to arrive. Also tell him that they almost never answer my emails and yesterday he finally gave me a refund of 500 euros, which I lost and told me that if I lost them he would give me another but nothing at all.

The problem with this casino is that they hardly ever answer emails and there is no communication and they just want me to make deposits.

Of the more than 6000 euros deposited in 1 week, about 400 euros of commissions that do not return have been paid, in December I deposited 11,000 euros and he only gave me a gift of 1000 euros when he promised to give me more refunds.

I said that this week more than 5000 euros have been deposited and I have withdrawn 1900 that I STILL UNCOLLECTED

Hola Petronela : le explico el caso : Tengo una tarjeta VISA NEGOCIOS de credito ( terminada en 1073 ) con las que hice en Diciembre algunos depósitos mientras me llegaba otra Visa de debito.

Una vez me pagaron un retiro en esa tarjeta y les fue rechazado porque la citada tarjeta no admite abonos ( solo cargos ), entonces se lo comunique al casino y ya me pagaban siempre a la otra visa de debito . Pero como se estaban portando muy mal conmigo y siempre había problemas a la hora de depositar con la Visa, decidíi dejar de jugar hasta se solucionara el tema de las tarjetas.

El día 26 de febrero me envió un correo la señorita Lina del casino goodwin y me dice que ya se puede depositar con visa. Empiezo a jugar y metí 1000 euros con una visa terminada en 4847 , gane 1900 euros que retiré en tramos de 1000+500+300+100, me procesan los retiros el día 26 y lo hacen a la tarjeta que no admite abonos

( 1073 ) por lo que los retiros fueron rechazados.

Les digo que eso ya lo sabían ellos puesto que pasó otra vez y que me pagaran a la Visa terminada en 4847 que es con la el día 26 hice el depósito de 1000 euros.

Me dice que antes del fin de semana cobraría los 1900 pero hoy viernes no me llega nada cuando han tenido ya 8 dias para resolver el caso.

También me promete reembolsos sin requisitos si hago depositos, pero el día 3 marzo meti 2200 euros y el dia 4 marzo meti 3000 euros ( pagando excesivas comisiones por cada deposito , un 5 % ) y aqui estoy esperando me llegue mi dinero. Decirle tambien que casi nunca contestan a mis correos y ayer por fin me dió un reembolso de 500 euros, que perdí y me dijo que si los perdía me daría otro pero nada de nada.

El problema de este casino es que no contestan a los correos casi nunca y no hay comunicación y solo quieren que haga depositos.

De los mas de 6000 euros depositados en 1 semana se han pagado unos 400 euros de comisiones que no te devuelven, en Diciembre deposite 11.000 euros y solo me dió un regalo de 1000 euros cuando me prometía que me darín mas reembolsos.

De cía que en esta semana se han depositados mas de 5000 euros y he retirado 1900 que SIGO SIN COBRAR

Petronela: I still do not receive my withdrawals and I have 3 emails from Lina from the goodwin casino where she promises that she would receive the money on the weekend.

If they do not send it to the Visa ending in 4847 it is because they do not want to.

I have reminded you that with this card I have deposited 7000 euros since February 26 and it is to that card where my withdrawals should arrive.

I think they don't want to pay me and I have lost many thousands of euros in this bad casino.

All the best

Petronela : Sigo sin recibir mis retiros y tengo 3 correos de Lina del casino goodwin donde me promete que recibiría el dinero en el fin de semana.

Si no lo envían a la Visa terminada en 4847 es porque no quieren.

Les he recordado que con esta tarjeta he depositado 7000 euros desde el día 26 de febrero y es a esa tarjeta donde debe llegar mis retiros.

Creo que no quieren pagarme y llevo perdido muchísimos miles de euros en este mal casino.

Un saludo

Hol Petronela: I still do not receive the 1900.

The money deposited from February 26 to March 5 was 7,000.

They still do not reply to any emails or give explanations as to why they do not pay me.

I have 3 emails from Miss Lina saying that this weekend she would charge with total security.

What other platforms can I write to so that it is known that this casino does not pay and they are blacklisted?

Thanks

I ask you for help please

Hol Petronela: Sigo sin recibir los 1900.

El dinero depositado desde el 26 de febrero hasta el 5 de marzo fueron 7000.

Siguen sin contestar a ningún correo ni dan explicaciones de por qué no me pagan.

Tengo 3 correos de la señorita Lina diciendo que en este fin de semana cobraría con total seguridad.

¿A que otras plataformas puedo escribir para que se sepa que este casino no paga y sean metidos en Lista Negra ?

Gracias

Os pido ayuda por favor

Thank you very much, canaberto, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello canaberto,

I looked at your complaint and will do my best to help you. I would like to invite Goodwin Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

The casino still does not answer and worse still: without paying

The assigned agent also does not answer and promised that I will have my money this weekend (I have the emails).

Looking at extracts, I have lost more than 15,000 euros in 2 and a half months and now I do not collect the 1,900 euros withdrawn but also do not deign to answer to see why it is taking so long to get the money.

If there are card problems, I can give you an account number and make a transfer

El casino sigue sin contestar y peor aún : sin pagar

La agente asignada tampoco contesta y prometió que tendrií mi dinero este fin de semana ( tengo los correos ).

Mirando extractos, llevo mas de 15.,000 euros perdidos en 2 meses y medio y ahora no cobro los 1900 euros retirados pero además ni se dignan en contestar a ver porque está tardando tanto en llegarme el dinero.

Si hay problemas de tarjeta puedo darles numero de cuenta y que me hagan transferencia

Dear canaberto,

can you send me those emails to my email: viliam.v@casino.guru, please?

Viliam: I deposited again in this casino to see if I could get something back.

I have deposited 1900 euros and I have won 2700 ....... I have made a withdrawal of 2000 and I have 700 and something left in games.

So they don't say that I don't deposit money.

Still no response from the casino and LIna

Now it's 1900 + 2000 in withdrawals

Thank you

Viliam : he vuelto a depositar en este casino a ver si podia recuperar algo.

He deposoitado 1900 euros y he ganado 2700.......he hecho un retitro de 2000 y me quedan en juegos la cantidad de 700 y pico.

Para que no digan que no deposito dinero.

Todavia sigo sin respuesta por parte del casino y de LIna

Ahora son 1900 + 2000 en retiros

gracias

Deposits are made with the Visa ending in 4847

Los depositos estan hechos con la Visa que termina en 4847

Hello Viliam: I have lost all the deposits from yesterday as well as the withdrawals because I already play "pissed off" with these people who do not say to answer at all.

Rarely have I come across a casino that never answers anything.

I still do not collect the 1900 withdrawn on February 27

hola Viliam : he perdido todos los depositos de ayer asi como los retiros porque ya juego "cabreado" con esta gente que no se digan en contestar para nada.

Raras veces he encontrado un casino que nunca contesta a nada.

Sigo sin cobrar los 1900 retirados el dia 27 de febrero

In total and more or less I have lost in this casino since December 26 (2 months and a half) about 21,000 euros.

And they are not able to pay me 1900 that this scam casino owes me.

I am going to request today to my bank the return of all the deposits until I complete the 1900.

All the best

En total y mas o menos he perdido en este casino desde el 26 de diciembre( 2 meses y medio) unos 21000 euros.

Y no son capaces de pagarme 1900 que me deben este casino estafador.

Voy a solicitar hoy a mi banco la devolucion de todos los depositos hasta completar los 1900.

Un saludo

We would like to ask the Goodwin Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I have an email from Lina at the goodwin casino telling me that this week I will charge by transfer.

The truth is that I no longer believe anything and I have made more complaints.

Tengo un correo de Lina del casino goodwin diciendome que esta semana cobrare por transferencia.

La verdad es que ya no me creo nada y he puesto mas quejas.

Please, let me know if you'll receive your winnings this week. Otherwise, I'll be forced to close the complaint as unresolved.

Viliam: This below is what the casino sent me on Friday the 12th.

As you will see and once again, they promise that they pay me but the money does not arrive

Written by Lina del goodwin casino on Friday March 12

"Do not worry please.

To execute a transfer, we connect the bank transfer especially for you.

Everything will work correctly for the new week. Now experts are checking the correctness of the work.

And soon a new payment method will appear on the site, with which there will be no such problems.

The money won't go away, don't worry. The winnings will be withdrawn.

I'm sure you'll achieve it"

Viliam : Esto de mas abajo es lo que me envió el casino el viernes día 12.

Como vereis y una vez mas, prometen que me pagan pero el dinero no llega

Escrito por Lina del goodwin casino el viernes dia 12 marzo

"No te preocupes, por favor.

Para ejecutar una transferencia, conectamos la transferencia bancaria especialmente para usted.

Todo funcionará correctamente para la nueva semana. Ahora los expertos están comprobando la corrección del trabajo. 

Y pronto aparecerá un nuevo método de pago en el sitio, con el que no habrá tales problemas. 

El dinero no desaparecerá, no te preocupes. Las ganancias serán retiradas.

Seguro que lo consigues"

Hello Viliam: Still not paying.

Promises of payment if agent Lina makes every day but the money does not arrive.

With how easy it is to send the 1900 to my Visa 4847 or put a bank transfer since they could give me the IBAN of my account to do it.

It is incredible what happens with this casino after having "taken out" 22000 euros

All the best

Hola Viliam: Siguen sin pagar.

Promesas de pago si hace todos los dias la agente Lina pero el dinero no llega.

Con lo facil que es mandar los 1900 a mi Visa 4847 o bien poner transferencia bancaria ya que me pudieron el IBAN de mi cuenta para hacerla.

Es increible lo que pasa con este casino despues de haberme "sacado" 22000 euros

Un saludo

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.,

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

Additional comments from the Casino:

"Hello.

I apologize for the delay in answering.

We did have problems with payments to some players (certain countries), which we notified them about at the time and offered alternative methods for withdrawing funds.

Unfortunately, the player does not want to provide alternative methods for withdrawing funds and they expect payment only to the card, not realizing that nothing depends on us in this situation (we ourselves are happy to pay on time and not have a conflict with the player).

After a long time (after the player did not want to provide alternative methods for withdrawing), we were able to make a payment to a bank account.

I can only apologize on behalf of the company that the payout took such a long time, but understand that some player banks do not accept payments from the casino and we are trying to respond to this. We ask players for alternative withdrawal methods, but some players refuse to provide them, so the situation lasts so long. In the end, we were able to pay this player all the funds."

Well, I still do not charge. They have already removed from the casino website the payment methods by cards, leaving only "mastercard" which is not valid here in Spain, and Cryptomoneda.

Many promises from the manager Lina but they still don't pay and every time she writes to me she tells me that they are going to pay me but as you can see EVERYTHING IS A LIE. I don't know why they asked me for the IBAN of my account.

The casino through its email support@goodwincasino.com has never replied to any email from me.

Pues sigo sin cobrar. Ya han quitado de la web del casino los metodos de pago por tarjetas, dejando solo "mastercard" que aqui en España no es válido, y Cryptomoneda.

Muchas promesas de la manager Lina pero siguen sin pagar y cada vez que me escribe me dice que me van a pagar pero como se puede ver TODO ES MENTIRA. No se para que me pidieron el IBAN de mi cuenta.

El casino a traves de su correo support@goodwincasino.com nunca ha contestado a ningun correo mio.

Dear Casino,

send me the evidence which shows that you have paid player's winnings. My email: viliam.v@casino.guru.

As of today, March 31, I have not received anything.

Maybe now they will say that Iban is wrong or something similar because and from this casino I expect everything

A fecha de hoy 31 de marzo no he recibido nada.

A lo mejor ahora dirán que el Iban está mal o algo parecido porque y de este casino me lo espero todo

Hello

Please remember that wire transfer can take 3 to 5 business days. I just said that the transfer was successful, it remains to wait for the receipt to the player's account.

The screenshot was sent to the administration address.

When I receive it I will let you know

I have not received it yet

Cuando la reciba avisaré

Todavía no me ha llegado

Transfer of 1900 euros received this afternoon

Transferencia de 1900 euros recibida esta tarde

Dear canaberto,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru