Zdravo
Poslati sav dokument za verifikaciju uključujući pasoš i prvo zatraženo povlačenje 26/07 povlačenje je odbijeno.
26. jul 2024, 20:59 Od mene je zatraženo da pošaljem svoju fotografiju na kojoj držim prethodno dat pasoš pored lica sa svim mojim ličnim podacima koji su jasno vidljivi i list papira sa sledećim ciframa u drugoj ruci: 4564
Fotografija kao što je gore zatraženo je poslata 27. jula 2024. u 9:05 čim sam se probudio i video imejl. Nakon što sam ovo poslao, ponovo sam zatražio povlačenje, što je odbijeno
28. jul 2024. u 03:14
Zamolili su me da snimim video i uradim sledeće:
Stvari koje morate da uradite u videu:
1. Recite svoje puno ime i prezime, datum snimanja videa na prednjoj kameri i da je ovaj video posvećen dodatnom procesu verifikacije na sajtu naše kompanije.
2. Pokažite šta je oko vas, kako bismo se uverili da nema trećih lica u blizini.
3. Mašite rukom ispred lica nekoliko sekundi da biste bili sigurni da ne koristite softver za uređivanje lica.
4. Pokažite da držite svoj dokument i papir sa današnjim datumom, imenom našeg proizvoda.
5. Da biste bili sigurni da je vaš dokument originalan, uklonite parče papira i pokažite dokument blizu kamere, rotirajući ga pod različitim uglovima kako bismo mogli da vidimo trepćuće holograme i vodene žigove na vašem dokumentu.
Video kao što je gore zatraženo je vraćen 28. jula 2024. u 8:50. Nakon slanja ovoga, ponovo sam zatražio povlačenje, što je odbijeno
Posle nekoliko dana pratio sam onlajn ćaskanje o tome kako stvari idu sa ovim, obavestili su me da to može potrajati i do 5 dana. Ponovo sam se javio nakon 5 dana i iznenada mi je rečeno da moram da sačekam 7 dana.
Posle 7 dana, 2. avgusta 2024, u 23:26, zatražena je overena kopija mog pasoša. Morao sam da sačekam do kraja vikenda da to zatražim od svog advokata jer su vikendom zatvoreni.
5. avgust 2024, 9:37 Šaljem overenu kopiju pasoša. Nakon što sam ovo poslao, ponovo sam zatražio povlačenje koje je još uvek na čekanju
Od tada ćaskanje uživo nije bilo od pomoći i samo su mi rekli da moram da sačekam
Jasno je da žele da odnesem svoj dobitak tako da ne moraju da me isplate. Prošlo je 17 dana čekanja na verifikaciju i davanje im sve što su tražili. Čak sam pitao da li mi mogu dati opciju povlačenja bankovnog transfera kako bi se novac vratio na račun sa kojeg je došao (položio sam preko Poli) i rekli su da to nije opcija.
Molim vas pomozite mi da dobijem svoj dobitak. Nikada ranije nisam imao ovaj problem ni sa jednim drugim kazinom.
Dokumente dostavljene kazinu sam postavio za vašu referencu. Video se može naći ovde zbog veličine
https://vvv.dropbok.com/scl/fi/7i2ka4ffmvkjzaskzapgz/IMG_2819.MOV?rlkei=iuufkkbnf97nagoid9ljm3gdb&st=5kvd8o01&dl=0
Hi there
Sent all verification document including passport and first requested withdrawal on 26/07 withdrawall was declined.
Jul 26, 2024, 8:59 PM I was requested to send a photo of myself holding a previously provided passport next to my face with all my personal details clearly visible and a sheet of paper with the following digits in another hand: 4564
Photo as requested above was sent back on Jul 27, 2024, 9:05 AM as soon as I awoke and saw the email. After sending this I requested the withdrawal again which was declined
Jul 28, 2024, 3:14 AM
I was asked to film a video do the following:
Things you must perform in the video:
1. Say your full name, date of recording the video on the front camera, and that this video is dedicated to the additional verification process on our company's website.
2. Show what is around you, so that we can make sure there are no third parties nearby.
3. Wave your hand in front of your face for several seconds to make sure you are not using any face-editing software.
4. Show yourself holding your document, and a paper with today's date our product's name.
5. To make sure your document is genuine, please remove a piece of paper and show your document close to the camera, rotating it at different angles so we can see blinking holograms and watermarks on your document.
The video as requested above was sent back Jul 28, 2024, 8:50 AM After sending this I requested the withdrawal again which was declined
After a couple of days I followed up with online chat about how things were going with this they informed me that it can take up to 5 days. I followed up again after 5 days and was abruptly told i need to wait 7 days.
After 7 days Aug 2, 2024, 11:26 PM a notarised copy of my passport was requested. I needed to wait until after the weekend to request this from my lawyer as they are closed on the weekend.
Aug 5, 2024, 9:37 AM I send a notarised copy of my passport. After sending this I requested the withdrawal again which is still pending
Since then live chat have not been helpful and just told me I need to wait
Its clear they want me to play away my winnings so they dont have to pay me out. Its been 17 days waiting for verification and giving them everything they have asked for. I even asked if they can please give me the withdrawal option of bank transfer so the money could go back to the account it came from (i deposited through Poli) and they said this is not an option.
Please help me get my winnings I have never had this problem with any other casino before.
Documents provided to casino i have uploaded for you reference. Video can be found here due to size
https://www.dropbox.com/scl/fi/7y2ka4ffmwxjzasxzapgz/IMG_2819.MOV?rlkey=yuufxqbnf97nagoid9ljm3gdb&st=5kvd8o01&dl=0
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