5. septembra 2024. osvojio sam iznos od 34.500 INR, pa sam pokušao da podignem isti iznos na isti datum. Nakon dva dana kada sam pitao korisničku podršku o transekciji, tim za verifikaciju mi je poslao poruku „Molimo da dostavite sledeće dokumente da biste što pre završili dodatnu proveru kako biste bili sigurni da ćete nastaviti da koristite naše usluge u potpunosti:" poštom na 7. septembra 2024. predati bilo koji
a. Izvod iz matične knjige rođenih, ili
b. Vozačka dozvola, ili
c. Pasoš
I fotografija sa mojim ličnim dokumentom u ruci i papirom sa rukom ispisanim brojem 6477.
Dakle, 6. septembra 2024. dostavio sam svoju kopiju PASOŠA i potrebnu fotografiju na zahtev tima za verifikaciju.
Nakon podnošenja gore navedenih dokumenata nakon 2 dana, raspitao sam se kod svog VIP menadžera Viktorije o istom. Tako sam 8. septembra 2024. dobio sledeću poštu na dodatnu proveru i istog dana snimam video i šaljem ih.
Zbog sve većeg broja pokušaja prevare na internetu, nastojimo da primenimo sve moguće mere kako bismo očuvali sigurnost sredstava naših klijenata.
Da biste nastavili sa dodatnom procedurom verifikacije, snimite kratak video o samoidentifikacije uz svoj dokument (pasoš). Molimo pripremite svoj dokument i komad papira sa rukom ispisanim datumom snimanja i nazivom našeg proizvoda.
Stvari koje morate da uradite u videu:
1. Recite svoje puno ime i prezime, datum snimanja videa na prednjoj kameri i da je ovaj video posvećen dodatnom procesu verifikacije na sajtu naše kompanije.
2. Pokažite šta je oko vas, kako bismo se uverili da nema trećih lica u blizini.
3. Mašite rukom ispred lica nekoliko sekundi da biste bili sigurni da ne koristite softver za uređivanje lica.
4. Pokažite da držite svoj dokument i papir sa današnjim datumom, imenom našeg proizvoda.
5. Da biste bili sigurni da je vaš dokument originalan, uklonite parče papira i pokažite dokument blizu kamere, rotirajući ga pod različitim uglovima kako bismo mogli da vidimo trepćuće holograme i vodene žigove na vašem dokumentu.
Dakle, posle toliko upita šalju mi sledeću poštu, da dostavim navedena dokumenta, koje sam sve predao već sledećeg dana, 14.09.2024.
Hvala vam na dostavljenom videu.
Za poslednji korak verifikacije, dostavite nam sledeće:
1. Dokaz o vlasništvu vašeg broja telefona navedenog u vašem profilu
2. Zvanična poreska prijava za 2023. i obračun zarada za period 2024. godine.
3. Notarski overen pasoš
Sada, prošlo je više od 10 dana, nisam dobio nikakav odgovarajući odgovor od kazina, a tokom ovih dana sam osvojio priličan iznos od 1.23.900 INR.
Pitana je verifikacija svih ovih dokumenata, gde je moj profil verifikovan pre nego što počnem da igram u kazinu.
Molim vas pomozite mi da dobijem svoj dobitak. Proveo sam toliko sati igrajući na slotu.
Ako treba, mogu da vam dostavim sva dokumenta.
Upravo sam priložio poslednje dokumente koje je kazino tražio.
On September 5, 2024 I won amount of 34,500 INR, so I tried to withdraw the same amount on the same date. After two days when I asked the customer support about the transection, the verification team send me the message "Please provide the following documents to complete the additional check as soon as possible to ensure you continue using our services in full:" in the mail on September 7, 2024 to submit either
a. Birth certificate, or
b. Driving Licence, or
c. Passport
And a photograph having my Id in my hand and a paper having handwritten number 6477.
So, on September 6, 2024 I have provided my PASSPORT copy and a required photograph as asked by the verification team.
After submission of the above documents after 2 days, I queried to my VIP manager Vicktoria about the same. So on September 8, 2024 I got the following mail for additional verification and On the same day I record the video and send them.
Due to increasing fraud attempts on the internet, we are looking to enforce all possible measures to keep our customers’ funds secure.
In order for you to proceed with the additional verification procedure, please record a short self-identification video with your document (passport). Please prepare your document and a piece of paper with the handwritten date of recording and our product's name.
Things you must perform in the video:
1. Say your full name, date of recording the video on the front camera, and that this video is dedicated to the additional verification process on our company's website.
2. Show what is around you, so that we can make sure there are no third parties nearby.
3. Wave your hand in front of your face for several seconds to make sure you are not using any face-editing software.
4. Show yourself holding your document, and a paper with today's date our product's name.
5. To make sure your document is genuine, please remove a piece of paper and show your document close to the camera, rotating it at different angles so we can see blinking holograms and watermarks on your document.
So, after so many queries they send me the following mail, to submit the listed documents, which all I submitted on very next day, on September 14, 2024
Thank you for the provided video.
For the final step of the verification, please provide us with the following:
1. Proof of ownership of your phone number listed in your profile
2. An official 2023 tax return and salary slip for the 2024 period.
3. Notarized passport
Now, it’s been more than 10 days, I did not receive any proper response from the casino, and during these days, I won handsome amount of INR 1,23,900.
All these documents verification was asked, where as my profile was verified before I start playing on casino.
Please help me to get my winning amount. I have spent so many hours by playing on the slot.
If you need, I can provide all the documents to you.
Right now I have attached the last documents asked by the casino.
Automatski prevedeno:
