The player from Switzerland had requested a withdrawal less than two weeks prior to submitting this complaint. The payment had not been processed yet. The issue was resolved as the player confirmed receiving his payouts. We marked the complaint as 'resolved' in our system.
Igrač iz Švajcarske je zatražio povlačenje manje od dve nedelje pre podnošenja ove žalbe. Uplata još nije bila obrađena. Problem je rešen pošto je igrač potvrdio da je primio svoje isplate. Označili smo žalbu kao „rešenu“ u našem sistemu.
Podigao sam svoj novac 7. oktobra i do sada je još uvek na čekanju iako je moj račun već verifikovan, može neko da mi pomogne da dobijem novac, pls
I have withdrawn my money on the 7th of october and till now is still pending even though my account is already verified they can someone help me get my money pls
Dear darwin55555,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
već sam dobio svoje isplate hvala
i already got my payouts thank you
Dragi darvin55555,
Zaista mi je drago da čujem da je vaš problem rešen. Označiću vašu žalbu kao „rešenu" u našem sistemu. Hvala vam što ste potvrdili ishod. Ako se ikada suočite sa bilo kakvim izazovima sa ovim ili bilo kojim drugim kazinom u budućnosti, ne ustručavajte se da se obratite našem Centru za rešavanje žalbi. Uvek smo tu za vas.
Hvala vam puno na izdvojenom vremenu.
Srdačan pozdrav,
Casino.Guru
Dear darwin55555,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
Thank you so much for your time.
Best regards,
Casino.Guru
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