Postoji nekoliko problema koji su se pojavili u ovom scenariju. Počelo je tako što je moje povlačenje odbijeno i moj preostali saldo je nepravedno uklonjen 14. decembra 2024. Moj saldo od 778 evra je spušten na 200 evra na osnovu toga što su rekli da sam osvojio okretaje u trci za slotove o tome odakle je moj balans došao. Ovo je netačno, transkript ćaskanja koji imam sa članom osoblja dokazuje da je bonus dodat kao deo bonusa na depozit koji je ona izričito navela, što drastično menja njihove uslove, omogućavajući da se puni iznos koji se traži da bude održiv.
Ovo onda vodi u sledeće izdanje gde kažu da sam osvojio nagradu u trci slotova koja očigledno nije dodata jer su rekli da je odatle došao bonus koji je dokazano lažan, zajedno sa bonusom koji zapravo nije dodat da bih ni ja igrao .
U isto vreme je ponuđena promocija od 3k komp poena koje treba dodati umesto 1k uobičajene stope koja takođe nije uvažavana drastično menjajući rezultat poena koji se pretvaraju u gotovinu prema njihovim uslovima i odredbama. Uz to, oni su tada blokirali moje komp poene da se ne konvertuju i igraju rekavši da sam već kladio na to i da nije mogao da se koristi kada je jasno da nikada nisam mogao ni da zatražim, a kamoli da igram ili da se povučem iz njega. Ono što je navedeno je 95 evra po stopi 1k pre nego što su me blokirali čak i da dodam komp poene po stopi 1k, a kamoli 3k oglašenih u promociji. Moja istorija igranja potvrđuje da je trebalo da bude mnogo više od toga na osnovu onoga čemu sam još uvek mogao da pristupim, a još manje na osnovu onoga što su mi blokirali da vidim dalje od toga. Do danas su mi blokirali pristup apsolutno bilo kojoj istoriji igara, a kamoli mojoj najnovijoj igrici. Ovo samo po sebi vrišti krivim!
Štaviše, blokirali su me da mogu da pristupim bilo kakvim informacijama o mojoj istoriji igara otkako sam pokrenuo problem, srećom, dobio sam snimke ekrana većine toga pre nego što su to uradili kako bih dokazao da sam tačnost postavljenih problema odražavala koliko je njihova kompanija nepredvidljiva. Izuzetno neprofesionalno i sramotno sa njihove strane što čak i navode svoja imena za takvo ponašanje, nikada ne bih mogao......
Kontaktirao sam u više navrata otkako sam pokušao da ovo ispravim tako što sam dao sve dokaze na koje je uglavnom ignorisan ili mi je rečeno da je prosleđen relevantnom odeljenju u koje sam poslat u krug da bih dobio bilo kakav odgovore, a kamoli da ispravljaju svoje nedolično ponašanje i obezbeđuju fer i zakonito poslovanje. Razumem da se greške dešavaju, ali ovo je očigledno namerno nedolično ponašanje i kršenje zakona fer trgovine i dela garancija potrošača, a kamoli ostalo......
Putem e-pošte su uglavnom priznali da je jedini način da se ovo sredi prijavljivanjem njihovog nezakonitog i nepravednog ponašanja kako bi se to ispravilo s obzirom da nisu voljni da priznaju očigledne dokaze.
Imam još mnogo snimaka ekrana da napravim rezervnu kopiju ovog sistema, samo sistem ovde kaže maksimalni iznos otpremanja. Kako da dobijem ostatak da potvrdite sve aspekte moje žalbe?
There are several issues that have come about in this scenario. It started with my withdrawal being declined and my remaining balance removed unfairly on December 14th 2024. My balance of 778 euro was lowered to 200 euro on the basis of them saying I won spins in a slot race as to where my balance had come from. This is untrue, the chat transcript I have with a staff member proves that the bonus was added as part of a deposit bonus specifically stated by her which drastically changes their terms stated allowing the full amount requested to be viable.
This then leads into the next issue of them saying I won a prize in slots race which clearly wasn’t added as they said that was where the bonus came from proven to be false along with the bonus not actually being added for me to play either.
At the same time a promo was offered of 3x comp points to be added instead of the 1x usual rate which also wasn’t honored drastically altering outcome of points to be converted to cash as per their terms and conditions. Along with that they then blocked my comp points from being converted and played saying I had already wagered it and it wasn’t able to be used when it’s clear I never even was able to claim it let alone play or withdraw from it. What is stated is 95 euro at the 1 x rate before they blocked me from even adding comp points at 1x rate let alone the 3x advertised in promo. My game play history verifies it should have been far more than that based on what I was still able to access, much less what they blocked me from being able to see beyond that. To date they have now blocked me from being able to access absolutely any gaming history let alone my most recent play. This in itself screams guilty!
Furthermore they have blocked me from being able to access any info of my gaming history since i have raised the issue, luckily I got screenshots of most of it before they did this to prove my accuracy of issues raised to reflect how dodgy their company is. Highly unprofessional and embarrassing on their part of even putting their names to such conduct, I could never.......
I have made contact on numerous occasions since trying to get this rectified by giving over all proof to which it has been ignored for the most part or I am told it has been forwarded to relevant department to which I have been sent in circles with getting any answers let alone them correcting their misconduct and providing fair and lawful business operations. I understand mistakes happen but this is clearly intentional misconduct and in breach of fair trade act and consumer guarantees act let alone the rest......
Via email they have pretty much admitted the only way to get this sorted is by reporting their unlawful and unfair conduct in order to get it rectified seeing as they are not willing to acknowledge the blatant evidence provided.
I have many more screenshots to back this up just system here says max amount uploaded. How do i get the rest to you to validate all aspects of my complaint please?
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