Zdravo, Kenza,
Žao mi je što čujem za vaše neprijatno iskustvo.
Sada bih želeo da pozovem predstavnika kazina da se pridruži ovom razgovoru i učestvuje u rešavanju ove žalbe.
Dragi Gkmble Casino timu ,
Možete li nam dati detaljnije objašnjenje situacije igrača? Koje korake ona treba da preduzme da bi deblokirala račun i/ili povukla sporni dobitak?
Ako govorimo o kršenju Uslova i odredbi kazina, da li je kazino u stanju da potkrepi svoju odluku relevantnim dokazima?
Slobodno pošaljite potrebne dokaze na moju e-mail adresu ( branislav.b@casino.guru ).
Hvala vam unapred na pružanju informacija.
Hello, Kenza,
I am sorry to hear about your unpleasant experience.
Now I would like to invite the casino representative to join this conversation and participate in the resolution of this complaint.
Dear Gxmble Casino team,
Could you please provide us with a more detailed explanation of the player's situation? What steps should she take to unblock the account and/or withdraw the disputed winnings?
If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?
Feel free to send the necessary evidence to my email address (branislav.b@casino.guru).
Thank you in advance for providing the information.
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